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Global hosting company providing excellent services
HostNine is a large hosting company that offers their services to people from around the world. They currently have data centers in the United States, Netherlands, Asia and the UK. They do a great job keeping these data centers up to date and in excellent condition to help minimize any type of downtime or other problems.
The company does not really focus their efforts on any one type of hosting. They provide shared, VPS an dedicated hosting option, which will meet the needs of just about anyone. All of their hosting packages are easy to sign up for and get started with. They have several one click install options for platforms such as WordPress, Joomla and others.
They have built a strong reputation for giving great customer service, and keeping their servers up and running smoothly.
Uptime & Reliability
99% uptime guarantee with good reputation
HostNine offers a 99% uptime guarantee for all their hosting packages. This is actually a bit less than most companies provide, and it seems to be more of an afterthought than anything else. They don’t really specify what you get in the even that your hosting goes down for more than the 1%, but it doesn’t appear that this happens very often according to what I have been able to find.
Since they have multiple high quality data centers, they are able to offer great reliability for those who need it. In addition, since you can switch data centers at any time, you can always move servers in the event you are running into trouble.
Many features for any type of site
They also provide you with a 45 day money back guarantee, which is better than most companies have. If you have a site hosted on another companies servers, they offer the option to have them move your sites over when you sign up. Another nice feature is that you are permitted to switch which data center your site is on at any time. They will migrate it over to the proper server free of charge.
Overall, the features that are offered by this company are quite good and will likely meet the needs of any webmaster no matter what type of site they are running.
Excellent customer and technical support
HostNine has done a good job at building up their support systems. Whether you are dealing with a billing issue or a technical one, they will be able to help you quickly and easily. They have 24/7 coverage for their team and will typically be able to handle any issue without any problem.
You can use their online ticketing system, their live chat or their phone system to get in touch with someone who will be able to fix your problems.
Industry average pricing
The prices from this company seem to be pretty average at every level. There are a lot of ‘premium’ options to add on to your hosting if you are interested, but since they are not required it is possible to get a good deal with just the hosting. If you do sign up for any of the other features, it may seem like they are a bit expensive. Overall, however, as long as you know how to avoid unnecessary features, you shouldn’t have a problem.
Great hosting from a global company
The overall services that you get will almost certainly be able to meet all your needs. They have a lot to offer, and since they have data centers all over the world, they can serve customers no matter where their target audience is located.
I've been a webhost for quite a few years(27) and hosted some of my customers websites with H9 for many years too (don't put all your eggs in one basket) . Since a Small Orange took over the support and service has been awful. I'd avoid them at all costs. Be aware
This hosting provider definitely need more man power... the support is poor ! forget their live chat, if you going to have technical issue, they directly open support ticket and there's nothing you can do ?
The server is not so good.. as i'm having several downtime issue (Not the server, but my site, sometime the database down, etc)... they have multiple server location, but the one i need is always NOT Available..
Worse service ever. Uptime is less than 70% NO kidding
I'm writing this review to literally save you thousand of dollars by signing up with this company. they have the worse customer service and their VPS and hosting services are not reliable at all. Our VPS server has been unavailable for several days now and they haven’t been able to figure out the problem after 4 days. we have lost important clients and thousand of dollars in transactions so we are consulting with our attorney how to make them pay for all the losses; anyways, I’m trying to save you time and money so don’t even consider them as a service provider. Good luck
Yes, I confirm. The customer service reps are usually non knowleadgeable mostly useless to talk to. they are just reading their sales and support text scripts. No personal offense. Theyre just doing their job.
As for reliability. Well not as fast. Some occassions were down and response email messages where kinda useless. Their Ticket support needs a Ticket number that you need to login to another site just to get that. Why not get include it in the same Control panel they have. If its just for security sake. Cant understand the process. Arvixe has the same but better (not endorsing arvixe)
Nevertheless, anyone can try to make a test to validate bad reviews on uptime. use Pingdom or any site monitoring tracker to see it for yourselves.
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