Host4Geeks LLC is a leading web hosting company offering services in US, UK and India. Quality web hosting is essential for the sole purpose of keeping a business' presence especially when it comes to companies who sell their products and services through internet. Most online businesses lose their customers because of a poor web hosting service. We provide our customers the pe...
Support is always prompt and spot-on. I've been hosting client websites for nearly 20 years, and getting timely support is often a challenge. It can take several back-and-forth messages before the support staff complete a request, but so far Host4Geeks have been quick to understand my questions/issues and have always been able to resolve them quickly. I receive responses to requests within minutes, and not hours.
I manage hosting for mostly WordPress websites, but some use CMSMS or are just regular PHP-based websites. In prior hosting environments I have had to spend a lot of time configuring WHM, EasyApache, NGINX, MySQL, etc. for best performance and security that will work great for WP and other platforms. It was a great relief to find that everything is already configured very well and that I don't have to spend much time configuring the environment. And having the extra security features along with JetBackup is such a great bonus.
Very happy with all of the account features, pricing, support and client interface.
I signed up because I thought as the company is in India it makes sense that the price is lower. I had technical problems they could not resolve and I cancelled. My site was down twice for hours. The claim is that their managed hosting gets notified and solves issues. But they don't.
They stopped responding after I cancelled and they still charged me and ignore my request for a refund. I would not buy from an overseas vendor again. Such a hassle to get your money back.
Before you read any further be advised that this reviewer is a known fraudster and is listed across multiple fraud databases such as MaxMind (https://www.maxmind.com/en/solutions/minfraud-services) and FraudRecord (https://fraudrecord.com/).
The fact that the review is not from a real name and instead uses a fictional character only attests to the same. The client had ordered using a VPN and a P.O Box address and was blocked by our fraud prevention system, the order was only cleared after a manual request from the client and based on a goodwill gesture the order was cleared by our billing team and the client was allowed to pay. Now looking back at this, we should have never done it.
The first hint as to why this review is false is the fact that the client placed an order and paid with PayPal. Anyone familiar with PayPal already knows that a seller cannot charge a PayPal account. PayPal does not allow it's merchants or sellers to charge PayPal accounts as if it were a credit card. The client crying about the fact that we charged her is instant proven incorrect once again.
The client had ordered a Managed VPS plan on the 11/15/2018 and was paid via PayPal. Copy of the invoice is available here (https://ibb.co/9t9gqqh) transparency. Any issues that may have cropped up were resolved and she had nothing but good things to say about our support.
The renewal of the service was on 12/15/2018, however, the invoice for the renewal was paid via PayPal once again, on 12/01/2018. If someone is as unhappy with the service as the client here claims to be, why would she pay for the renewal in the first place? Copy of the invoice for the renewal is available here (https://ibb.co/HghnWcM).
Then on the Tuesday 4th December, we received a cancellation request from the client citing health reasons. It read and I quote,
"Dear Sir or Madam,
Your service and pricing impressed me a lot. I am proud that my tweets are on your homepage and will continue to speak well about you.
For health related reasons I will be unable to push my websites for the near future and will be facing extensive doctor's bills.
For that reason only, I would like to cancel my subscription for 12/15. Please kindly refund the prepaid second invoice amount.
I will return as soon as I can. Again, I am very impressed with your service.
Best, Aurorasa Sima"
This was acknowledged and despite she being outside the 7 days refund period, as a courtesy and goodwill (probably another mistake by us) she was refunded via PayPal as seen on the invoice given above and also the conversation trail available here (https://docdro.id/j2cr4bF).
So she was indeed refunded. However, that did not seem to be the end, she went ahead to dispute the original PayPal made a month ago as well.
It is quite unfortunate that we come across clients like this. In order to protect another provider from going through the same ordeal, we did add our comments to her already existing Fraud Record reports.
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