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2.9
DECENT
  • User Friendly
    2.8
  • Support
    2.8
  • Features
    2.8
  • Reliability
    2.5
  • Pricing
    3.6
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Host Metro Reviews and Expert Opinion

A few words from Host Metro

We are all about making our customers feel comfortable with us. We do our best to be as transparent as possible with what we offer, which is why we avoid the use of the word "unlimited" where it doesn't apply, offer true 24/7 support, and offer a money back guarantee. We don't hide behind promotional prices to drive sales. We want to reward customer loyalty by offering the same rates that we offer new customers.
Host Metro HomePage Screenshot
Free domain
Money Back: 30 Days

Pricing Range

Shared Hosting $2.45 - $6.95

Data Centers

Dr. David Cohen

Pinned Review

Dr. David Cohen,
4.6
1) With DOZENS of better-known 'cheap' hosts owned by one company, HostMetro.com is a rare exception: NO price rise with renewal. To show faith, I renewed both our accounts for six years each.

2) O...Read Moreur clerk bought paid traffic for www. Supercharging .US. Bandwidth went past limit. When site was unreachable because of this, did they bill us to raise b/w? NO! They looked at account, saw we're not abusing, & lifted our cap. Now, our emails include an 'attaboy' and recommendation. As a result, we're now looking to become a HostMetro affiliate.

For a "small" company, HostMetro . com is DISTINCTLY outperforming Endurance Int'l, which owns most of the competition, and quadruples hosting price upon renewal. Highly recommend HostMetro . com to YOU. Many thanks.
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Reviews

Stacy Keeler
Stacy Keeler from United States,

Great experience

5.0
I moved to hostmetro from another host because they were charging me twice as much to renew. hostmetro is the only company i could find that doesn't increase renewal prices so I moved to them. Their support moved my site for me wh...Read Moreich is a huge help. So far I've been very pleased, even though it's only been a few weeks.Less
EK EES
EK EES from Canada,

Incapable of delivering emails

2.4
Hostmetro is unreliable. For the past 6 months they have regularly lost emails leading to unsatisfied clients. Stay away
Host Metro
Host Metro,
I'm sorry you seemed to have lost emails with our hosting. However, losing multiple emails over an extended period of time on one account is usually indicative of there being a problem on the user-side of the account, oftentimes a...Read More script or mx record issue that we can work with you to resolve. I apologize for this being belated (we were unaware of this review site), but if you're still with us and having issues, I hope you will contact our support team so we can take a deeper look at the problem and resolve it once and for all. We obviously want to ensure you are receiving emails.Less
EK EES
EK EES,
Good come back but no! On multiple occasions your support gave me the run around with no solution. Half way into my multi-year (pre-paid) service, I left you for a reputable provided who without a hitch has managed to deliver all ...Read Moremy emails and I didn't have to change anything (except pointing to their incoming and outgoing servers). I did loose my pre-payment as Hostmetro was not into deliver service, support or a refund!. We live and learn and thanks to hostmetro sometimes the hard way.Less
Host Metro
Host Metro,
I'm sorry we weren't able to resolve your email problem before you left, but I am glad things are working out for you now, even if it's with another host. I hope we can learn from whatever happened here and use it to improve ourse...Read Morelves, so regardless of what caused the issues in your case, it doesn't happen to anyone else. Thank you for your review.Less
M P
M P from United States,

Customer Support

1.0
This is the worst hosting service I've ever had the sad fate of using. They suspended my service because I had a cron job sending emails within my organization. They called it mail abuse. They wouldn't un-suspend my account. I cou...Read Moreldn't talk to anyone because their phones don't work. No one answers the online chat. Finally, I spoke with someone via their online chat and they said that they couldn't help me. I received random emails from the admin asking me obscure questions like, "What are you going to do about this?" But they wouldn't let me access my account to do anything about it. I know you're thinking, this is a cheap service, but I PROMISE YOU WILL REGRET USING HOSTMETRO!Less
Host Metro
Host Metro,
Hi MP,

I'm sorry you feel this way. We cannot unsuspend mail abuse accounts without first resolving the problem, because cron jobs sending out bulk emails are a heavy load on all the users of the server, so for your own site's...Read More safety and the safety of the hundreds of sites you shared a server with, we needed to suspend your account until the cron job was removed. Usually we will work with you to help you remove the abusing file, and help you to secure your account to prevent these things in the future. I'm not sure why you couldn't reach our support team -- we are 24/7 and you should not have had any issues contacting us for our help with this issue, but I apologize if there was a lack of communication and understanding.Less
Niels Emmer
Niels Emmer from Tanzania, United Republic of,

Beyond expectations on support and flexibility

4.4
One does not expect much renting shared hosting for such low amounts. Hostmetro support however, consistently surprises me with their dedication in finding solutions for my issues. Quick, to the point and most of all flexible and ...Read Moreattentive. There's many affordable hosters but getting good tech support is a real find.Less
Dr. David Cohen

2 Big Reasons To Appreciate HostMetro.com

4.6
1) With DOZENS of better-known 'cheap' hosts owned by one company, HostMetro.com is a rare exception: NO price rise with renewal. To show faith, I renewed both our accounts for six years each.

2) Our clerk bought paid traffic f...Read Moreor www. Supercharging .US. Bandwidth went past limit. When site was unreachable because of this, did they bill us to raise b/w? NO! They looked at account, saw we're not abusing, & lifted our cap. Now, our emails include an 'attaboy' and recommendation. As a result, we're now looking to become a HostMetro affiliate.

For a "small" company, HostMetro . com is DISTINCTLY outperforming Endurance Int'l, which owns most of the competition, and quadruples hosting price upon renewal. Highly recommend HostMetro . com to YOU. Many thanks.
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Steven Jackson
Steven Jackson from United States,

Outrageous Server Implosions Result in Lost Business, Aggravation, Frustration, and Transitions to Other Web Hosts

2.4
Host Metro has had significant problems with servers and lengthy repair factors. Result: Customers without Internet visibility in their industries and Email dysfunction for weeks. I.T. experts say that a server that fails should be abandoned and require no more than a day to replace.
Host Metro
Host Metro,
Hi Steven, we regret what happened with the server and are sorry about the trouble it caused you. I don't know which IT experts you spoke to, but to clarify, the server itself was replaced very quickly, however the accounts that w...Read Moreere affected had to be restored individually to the new server due to a partition failure, which is a different matter entirely from server failure. Regardless, we're sorry you feel this way. We did absolutely everything in our power as quickly as possible to restore all the affected accounts since this affects our business as well, but we know that in some cases that may not be enough for some of our clients.Less
Beau Carnes
Beau Carnes from United States,

Do not use.

1.6
I did agree with the review on this page that says the customer service is 'inconsistently decent'. There is nothing inconsistent about their customer service. I've had many major problems that I've had to contact customer service...Read More about. It is always a horrible experience. While some companies believe that the 'customer is always right'. Host metro seems to believe the opposite. On two occasions the company deleted all my files. The logs proved it was not my fault. However, both times they wanted me to pay to get them restored. They will tell you to call in to get things resolved even though their phone system has been 'under construction' for months and does not allow people to talk to any body. Based on my experience, I believe they intentionally try to scam people.Less
Host Metro
Host Metro,
Hi Beau,

I'm sorry you feel this way. I can assure you we're not a scam, and we would never delete a customer's files. That's bad business and doesn't benefit anyone involved.

Our phones do work. Unfortunately when there is ...Read Morean influx of calls at any particular time, it will bump you to that pre-recorded message. We are working on changing that outdated recording at the moment, but I have just spoken with my coworker who assures me you called in and were talking to him as I write this.

And we don't fall under "the customer is always right" or "the customer is always wrong" because to be truthful, each situation is a little different, and with technology comes many different factors working together. Part of what you say may be right, but another part might be incorrect, and the important thing is finding a resolution, not keeping score.

I do apologize for any inconvenience you've experienced. We try to provide the best service possible to all our customers, but sometimes there is only one solution, and we cannot always guarantee that solution will be the one you want to hear. Regardless, I hope you find a resolution (and learn the importance of backing up your site files.)
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Jose Antonio Acuña Arias
Jose Antonio Acuña Arias from Spain,
Moved from iPage

Really to Recommend

4.6
I am really glad with the support service. Really fast and reliable.
What I would improve would be the problem of limitations.
Especially at the beginning, we have to design the Web and more resources are needed.
I come from iP...Read Moreage, and I really have nothing to object to.
Thanks to all support team.
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Expert Review

Michael Levanduski
Michael Levanduski
Hosting Expert

Expert Overview

Very Experienced Hosting Team

HostMetro is a well-established hosting provider with an experienced team of professionals running the show.  The employees have a combined 50+ years of experience in this industry and it shows in the level of service they provide. In addition to providing a good technical experience, they also have a strong focus on offering great customer service.  They are there 24/7 for tech support and also monitor their systems closely to avoid downtime or other issues.  The company is focused on shared hosting solutions, but they also offer email hosting and domain name registration services too.

Read More
8.2
Good
Rated by Michael Levanduski
  • User Friendly
    8
  • Support
    9
  • Features
    8
  • Reliability
    8
  • Pricing
    8

Uptime & Reliability

99.9% Uptime Guarantee

The reliability of this company seems to be quite good.  They have a 99.9% uptime guarantee with a full money back guarantee on top of it.  They also offer free weekly backups of your site to ensure quick restoration in the event that there is a major problem. Unfortunately, there is not too much information online from actual customers saying anything one way or the other in terms of the speed and reliability of this company.  While this is not necessarily a bad thing, it would be nice to see more information.

Features

Nice Shared Hosting with some Extras Too

They have a limited number of hosting packages to choose from, but that makes it easier for many people to choose exactly what they want.  Within the packages you will get unlimited FTP accounts and MySQL databases.  You'll also get a free shared SSL certificate, unlimited domains, a free domain name, unlimited email accounts, plenty of disk space and bandwidth and much more.  They also include cPanel, CloudFlare and other nice services within each package to ensure your site is running smoothly from day one.

They don't provide too much information about the actual hardware that they use for the hosting.  This is not uncommon for shared hosting companies though, so it is likely nothing to be concerned about.  If needed, you can run streaming audio and video as well no matter which of the packages you choose.

Support

24/7/365 Tech support

The tech support is staffed 24/7/365 and they seem able to handle most any issues.  They respond quickly when you submit a ticket or send them an email, which is vary important.  In addition, they have a nice knowledge base that contains a lot of information that will help you to avoid problems with your website.  Their blog is also populated with useful information. Overall, I'd say the tech support is one of the best features about this company.

Pricing

Reasonable Prices

The prices with this company start at just $2.45 per month for their entry level package.  That price, however, requires a 3 year commitment.  If you are paying for just a year, it goes up to $4.45 per month.  They don't list a set monthly price so it seems you have to sign up for at least a year at a time. The higher end option is $6.95 per month (for 3 years) or as high as $8.95 per month for an annual contract.  Overall, the pricing is fairly average.

Summary

Nice Affordable Hosting

If you just need basic hosting for your website, this company could be the ideal solution for you.  They have very simple hosting packages and not too many to choose from.  While this does limit you on your options, it also makes it much easier to select what you need.  They are clearly targeting newer webmasters by providing them with an overall simple experience, which is what most people will want.

Pros:

  • 99.9% Uptime Guarantee
  • Free Domain Name
  • Simple Options

Cons:

  • No VPS/Dedicated Servers
  • Must sign up for annual hosting (at least)

Host Metro Prices, Plans & Features - 2021

Shared Hosting Plans

Plan Name Space Bandwidth Panel Number of Sites Price Score
Mega Max Hosting Unlimited Unlimited cPanel Unlimited $2.45 4.4 Details
Super Max Hosting Unlimited Unlimited cPanel Unlimited $6.95 2.8 Details

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