Reliability : only 5 minutes of downtime in 2017
Pricing : I used a coupon that netted me 1 gb hosting for $2 a year
User friendly : their control panel is easy to use, there are tutorials on their site as well as many YouTube videos on cpanel.
Support : I needed help on why my mails were blocked and it got a reply within 17 minutes, and issue was resolved in under a hour.
Features : its nice to have daily backups that act as a restore point

Overall : very good for personal blogs ( Me)

I'm a webmaster and am inclined to give a positive review for host koala.

Firstly, when I signed up, my account was up and running within a few minutes. I got an email with my login info. The first thing I noticed when I logged in is that the server info showed 24 cores! And server load was under 10,which is excellent.

Hostkoala.com uses cpanel, like most hosts. If you have used it before, you will know its pretty easy to use. If not, it is still quite beginner friendly. A great thing about hostkoala.com is that it has backups of your site everyday that is download able from cpanel itself. I have tested it and the download works fine. I haven't needed to use it yet but hopefully I don't need to. It is a great feature to have.

There is also softaculous that helps me install WordPress in 30 seconds. That's great.

So far,i have no downtime at all. My site takes around 2 seconds to load from US and 2.6 seconds from Sweden according to Pingdom, which are good scores for shared hosting ( page file size of 2.6 mb and a WordPress site) I'm guessing litespeed and a non oversold node helps in that regard

I've only needed to use support once, and I received a reply within 30 minutes. It was just a basic question and was responded accurately. It was a pre sale question regarding refunds, and they seem to provide full refunds within 45 days no matter what, so that's another place.

Overall for the amount I paid, I am very happy ( 10 us dollars)