Hetzner Online Reviews and Expert Opinion

Based on 152 user reviews in 8 languages
5.7
DECENT

Customer score for Hetzner Online

  • Reliability
    5.6 / 10
  • Pricing
    6.7 / 10
  • User Friendly
    5.4 / 10
  • Support
    5.1 / 10
  • Features
    5.7 / 10

Detailed Scores / Summary

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Bryan A
Australia
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.0

Horrible support

Service used: Dedicated Server - EX41S
Unhelpful support who hung up on me. Account breached and was not notified of anything until I had 10 servers created...

For some reason they didn't pick up an IP in China differentiating from my normal login IP and just allowed me to be billed.

STAY AWAY
Katie Snow
Katie Snow
Hi Bryan, I am sorry that you had such a negative experience with us. Would it be possible for you to give me the ticket number for this issue so that I can review your case? --Katie, Marketing, Hetzner Online
parviz hamid
Iran
  • Reliability8
  • Pricing6
  • User Friendly8
  • Support8
  • Features8
7.6

It is ok

Service used: Shared - Web hosting level 1
Hetzner it is OK for my site experience
Katie Snow
Katie Snow
Hi Parviz, Thanks for taking the time to give us some feedback! We hope that you continue to enjoy using our services. :) --Katie, Marketing, Hetzner Online
Parviz
Parviz
thanks, my site was 100% uptime in last 1 month.great
Andy Dixon
United Kingdom
  • Reliability6
  • Pricing8
  • User Friendly2
  • Support2
  • Features2
4.0

Awful support and billing

Service used: Dedicated Server - EX40
Their support and billing teams are apalling. I had one issue which was handled well, but all my discussions with billing were unhelpful to say the least. They could not bring themselves to provide any useful information on reques...Read More
Katie Snow
Katie Snow
Hi Andy,

I am sorry to read that your experiences with us were so unpleasant. It's true, some of the hardware in our entry-level servers is consumer grade. However, in our higher level models, we use server grade hardware. Tha...Read More
Andrey G
United States
  • Reliability4
  • Pricing8
  • User Friendly2
  • Support2
  • Features6
4.4

account was disabled registration

Service used: VPS - CX10
I chose Hetzner service to migrate from my Dreamcompute service because this company better fees but how they easy disable user accounts, I will double think about German services now.
I filled all forms, my bank card, my drivers...Read More
Katie
Katie
Hi Andrey G, It sounds like your account was cancelled because your account looked fake. When this happens, it is usually because several things in a customer's account look a bit odd. If there are enough piece of information like...Read More
Andrey
Andrey
It is poor bs of your words about something 'fake'. My current vps provider Dreamhost doesn't find me 'fake'. It is your sick german copmany logic for assessment of your possible customers. I swear that will never deal with any ge...Read More
Katie Snow
Katie Snow
Hi Andrey,
I'm sorry that we did not accept your account. Please know that this is something that happens around the world with all sorts of online stores and services. When I lived in the USA, I lived in a town called Niceville....Read More
Ashley Kimball
Pakistan
  • Reliability2
  • Pricing6
  • User Friendly4
  • Support2
  • Features4
3.6

Bad Support and bad servers

Service used: Dedicated Server - PX91
I would Not recommend anyone to go with that provider. They have worse support and have no sense to talk with their clients. also their servers are not good. You will get better servers and support is germany better than Hetzner.
Katie Snow
Katie Snow
Ashley, I am sorry that you had such a negative experience with us. Do you have any support tickets from us so I can see what mistakes our support team might have made? Thanks in advance! --Katie, Marketing, Hetzner Online

Typical Hetzner Online Prices

Service Monthly Price Range
Shared Hosting $1.86 - $19.52 4 plans
VPS $4.55 - $58.27 6 plans
Dedicated Server $45.54 - $290.75 28 plans
The Services & Prices are taken from www.hetzner.com

Hetzner Online Expert Review 2020

Written by: Michael Lavnduski

Hetzner Online Rating

  • Reliability
    5 / 10
  • Pricing
    9 / 10
  • User Friendly
    3 / 10
  • Support
    6 / 10
  • Features
    5 / 10
5.6
Rated by Michael Lavnduski

Expert Overview

German hosting company

Hetzner is a hosting company based in Germany.  The company appears to have won quite a few awards including the GreenIT best practice award 2011, Bayerns Best 50 in 2012, and EMEA 2012 finalists.  That being said, however, their website is very simple and poorly designed, which is unfortunate. They do offer a number of different services that will likely meet your needs, and they have hosting based in Germany, which will be nice for many companies who are targeting that country or anywhere in Europe.

Uptime & Reliability

Not much information on uptime

I looked through their site and could not find any type of uptime guarantee or an approximate history of their uptime.  They do seem to use high quality hardware and data center facilities, which will likely limit any issues.  When I looked for reviews, and on their social media pages I did not find any indication that they are having any significant issues.  There was one person who commented that his site was down, but no matter how good the hosting is, you will have at least a few people complaining.

Features

Plenty of hosting options

This company offers basic shared hosting, VPS and dedicated hosting options.  They also have colocation options, domain registration and more.  Most of the features in each package they offer are fairly standard.  One really weird thing about their packages is they offer them based on levels, but not in a normal way.  For example, the entry level package is Level 1, but the next step up is Level 4 and then they jump to Level 9.  This just makes the whole thing more confusing than is needed. There are limits on disk space and transfer volume, though bandwidth does become unlimited after the level 1 package.  Most everything you could want in a package will be included at no extra charge, which is nice.

Support

Good quality support features

This company has a lot of options when it comes to getting the support you need.  You can email them directly, or use their 'email support robot' which can answer many issues.  THey also have a lot of documentation avaialble to help you with self-service. If you want to talk to a real person, they have a ticketing system that gets quick responses.  Overall, they do a good job of supporting the hosting that they provide.

Pricing

Fair pricing model

The prices are in Euros and are pretty much either in line with industry standards or slightly lower.  Level 1 starts at 1.90 Euro per month, and then the highest level of shared hosting is $19.90 Euro per month.  This includes the 19% VAT, which makes the pricing even more acceptable.  Overall, however, there is not much to complain about regarding their pricing structure.

Summary

Overall nice hosting option

When you look at their site you may think that they are a very basic/simple hosting company because of the design.  It looks like they created the website years ago and never had it updated.  Once you get past that, however, you can see that they offer a good service at a fair price.  If you are looking for German based hosting, this isn't a bad option to consider. Pros:

  • Fair prices
  • Easy to understand features
  • Won multiple awards

Cons:

  • Outdated looking site
  • No uptime guarantee
Read the full expert review Visit Hetzner Online See plans & pricing

Hetzner Online Prices, Plans & Features - 2020

Shared Hosting Plans

Plan Name Space Bandwidth Price Score
2 GB 10.24 GB $1.86 3.9
10 GB Unlimited $4.81 2.0
25 GB Unlimited $9.71 5.7
50 GB Unlimited $19.52 6.5

VPS Hosting Plans

Plan Name Space RAM OS Price Score
25 GB 1 GB $4.55 6.2
50 GB 2 GB $8.06 5.4
100 GB 4 GB $13.89 5.4
200 GB 8 GB $23.23 4.0
400 GB 16 GB $34.91 9.6
600 GB 32 GB $58.27 6.0

Dedicated Server Plans

Plan Name Space RAM OS Price Score
3.91 TB 32 GB $48.09 2.7
480 GB 32 GB $57.89 6.6
3.91 TB 32 GB $67.70 5.7
7.81 TB 32 GB $45.54 6.6
1000 GB 32 GB $45.54 3.4
3.91 TB 64 GB $45.54 5.4
500 GB 64 GB $45.54 9.2
7.81 TB 64 GB $57.22 7.6
1000 GB 64 GB $57.22 3.6
7.81 TB 64 GB $68.90 5.7
960 GB 64 GB $68.90 6.4
1 TB 64 GB $68.90 7.1
3.91 TB 128 GB $106.96 6.8
480 GB 128 GB $106.96 5.7
7.81 TB 256 GB $136.40 5.7
960 GB 256 GB $136.40 3.6
23.4 TB 32 GB $80.56 5.7
58.6 TB 64 GB $197.33 5.7
87.89 TB 128 GB $290.75 5.7
960 GB 64 GB $127.28 5.7
960 GB 64 GB $150.63 5.7
960 GB 128 GB $220.54 5.7
200 GB 8 GB $57.22 5.7
5.86 TB 16 GB $97.14 5.7
480 GB 16 GB $97.14 2.0
7.81 TB 32 GB $126.57 5.7
480 GB 32 GB $126.57 5.7
1000 GB 64 GB $156.01 5.7
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