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1.8
POOR
  • User Friendly
    2.0
  • Support
    1.6
  • Features
    2.0
  • Reliability
    1.6
  • Pricing
    2.0
Write Review
Visit Heart Internet

Heart Internet Reviews and Expert Opinion

Pricing Range

Shared Hosting $3.69 - $16.07
VPS $17.79 - $80.11
Dedicated Server $118.69 - $534.15

Data Centers

R. Jobs

Pinned Review

R. Jobs,
5.0
I have been with Heart for nearly four years now. I have nothing but positive things to say about them. If you need the best hosting in the United Kingdom, you need Heart.

Reviews

Karl Jackson
Karl Jackson from United Kingdom,

Avoid this company at all costs

1.0
They deleted my website and my data for not paying an invoice they didn't send me, an investigation has been launched against this company, its all done offshore all in fake names, the owner of this business will be brought to justice,
John Allen
John Allen from United Kingdom,

Unbelievably BAD

1.0
I have been with Heart (in their various guises) for almost 20 years but they have lost it. Both my e mail service and website were cut off on 4 December, apparently because of an unpaid bill - even though they have my correct ac...Read Morecount details for debits. They said they advised me of this by e mail on 5 December. But of course they had cut me off the day before.... They use Bulgarian subcontractors who couldn't even grasp what they had done. If I could give no stars, I would. I'm off as soon as I can arrange it.Less
Wayne Trimm
Wayne Trimm from United Kingdom,

Avoid this company at all costs

1.0
Avoid this company at all costs. I used to use them to host a business website which we closed down about 6 years ago. They have recently emailed me to my PERSONAL email address to say that I have an invoice outstanding and it wou...Read Moreld be passed on to a debt collection agency. I manage to log in to the old account to find an invoice they had created with no notification 3 years ago (3 years after the business ceased trading and account closed). The account was locked out of everything else so I queried the invoice. This has resulted in several days of back and forth where they have refused to answer why they created the invoice, why they didn't tell me about it when created, how they got my personal email address. They refuse to confirm that the invoice has been cancelled and refuse to close the account and remove all my details as is my right under GDPR. Do not ever sign up to these cowboys.Less
George Johnston
George Johnston from United Kingdom,

Avoid charged for service I did Not Have

1.2
Hello

I have had websites on Heart internet for couple of year's passable deleted one site, Took the other site off because I found they were charging me for domain name for the past 5 years asked for refund you can have 2019/2...Read More0 no want 5 years no sent me the wrong amount, you can have another year no see you in county courtLess
Jeremy Smith
Jeremy Smith from United Kingdom,

VPS service is hopeless

2.0
Regularly unreliable services I say avoid like the plague unless you want to have an unresponsive server for days at a time before they can be bothered to fix any problems, thinking seriously about going to my previous provider, l...Read Moreeast they never went down for days upon end or very rarely did and non of the times was it their fault unlike these idiots!Less
Mike Rodgers
Mike Rodgers from United Kingdom,

Appauling service do not touch

1.0
Do not touch this company everything about them is hassle even down to the fact that you cant call them, They have even gone so far as to steal 2 of our domain names and trying to get them back is proving a huge task. We have lost...Read More 6 months indexing and will recieve nothing in compensation do yourself a huge favour and go elsewhere.Less
Dr Kris Kuczera
Dr Kris Kuczera from United Kingdom,

Failed emails

2.6
My client sent about 1100 emails and 190 failed.
The CEO requested a meeting today. In preparation I requested the a senior person at Heart Internet contact
me. I am still waiting.

Expert Review

Michael Levanduski
Michael Levanduski
Hosting Expert

Expert Overview

Great services and reliable hosting for all customer types

Heart Internet offers many great hosting options to choose from, including reseller hosting, VPS or dedicated servers.  They have been around for quite a long time.  They were purchased by Host Europe Group, which is the largest privately held hosting company in the EU.  They do operate mostly independently, however, with just the backing of the larger company for support.

This hosting company was founded when several top employees of Webfusion broke away to start their own hosting company.  These were individuals who started the reseller hosting option, so they really provide a lot of great features in this area.

Their Linux-based shared hosting is well maintained, which is very important.  Many hosting companies that have VPS and dedicated options really only put shared hosting out as an afterthought, but that is not the case here.

Overall, this is a great UK based hosting company that can meet the needs of virtually any sized website.

9

SUPERB!

Rated by Michael Levanduski

  • User Friendly
    9

  • Support
    8

  • Features
    10

  • Reliability
    9

  • Pricing
    9

Uptime & Reliability

Great uptime guarantees for VPS & Dedicated packages

If you sign up for a VPS package you will be given a 99.99% uptime SLA.  For the dedicated servers, you get a 99.9% uptime guarantee.  Both of these are great, and reflect the fact that they have put a lot of work into their data center, the hardware and the software as well.  In the event that they don’t meet these SLAs, they will provide you with a credit on your account for a full day’s service for each hour beyond 4 hours that your site is down.

While the shared hosting packages don’t come with any type of guarantee, they also don’t experience much down time at all.  Customers are generally happy with their reliability at every level.

Features

Lots of great free and premium features available

In addition to all the standard features that you would expect from a hosting company, they also offer a variety of great little extras.  Based on the hosting package you choose, there will be a long list of features that come included.  Things like picture gallerias, automatic backups, and much more.

You can also pay extra for things like dedicated IP addresses, premium email boxes with extra storage and more.  They really make it easy to get exactly what you need from their services.

They also provide initial setup options where they can help get your site up and running quickly and easily, which is perfect for non-techie people who are just starting up a new website.

Support

Great support but no phone option

The technical support provided by Heart Internet is actually quite good.  The one major problem with it, however, is that they don’t offer a call in number.  You have to work with their online ticketing option in order to get service.  Many people, especially those with higher end hosting needs, like having the ability to call in and speak directly with the support techs.

In addition to their online ticketing system, they also have very active social media accounts where they can provide help when needed.  When working with techs on social media or through their official ticketing system, they are very competent and can fix most issues very quickly.

Pricing

Great prices at all hosting tiers

Heart Internet hosting offers some of the best prices for their hosting at all the levels. From an entry level package that is under 3 Euros per month all the way up to their dedicated servers.  When you look at all the different features that you’re getting at each level, it is easy to see just what a great deal they are offering.

They also have a 30-day money back guarantee where they promise a ‘no-fuss’ refund.  If you’re not happy with the services or the price, you can always move on, which is nice.

Summary

Great hosting for all types of UK websites

Overall, Heart Internet offers great hosting at all levels. From the most basic of shared hosting to advanced dedicated servers, and everything in between.  Due to the fact that they offer such a wide range of services, this is a great company for any sites that are just starting out, but have a lot of potential.  You can always move from a simple shared hosting plan up to more powerful services as your site gets more popular.

Pros:

  • A wide range of hosting package options
  • Many features to choose from (some for a premium price)
  • Fair prices at all levels
  • 30 day money back guarantee
  • Nice up time SLAs for VPS and dedicated hosting packages

Cons:

  • They only have a custom control panel (it is a nice one, but many people prefer cPanel or Plesk)
  • No phone support

Heart Internet Prices, Plans & Features - 2022

Shared Hosting Plans

Plan Name Space Bandwidth Panel Number of Sites Price Score
Starter Pro 5 GB 30 TB Unlimited $3.69 3.6 Details
Home Pro Unlimited Unlimited Unlimited $11.13 2.0 Details
Business Pro Unlimited Unlimited Unlimited $16.07 2.1 Details

VPS Hosting Plans

Plan Name Space CPU RAM OS Price Score
Base 50 GB 1 core 1 GB $17.79 3.6 Details
Plus SSD 25 GB 2 cores 3 GB $56.37 3.6 Details
Pro 50 GB 4 cores 6 GB $80.11 2.7 Details

Dedicated Server Plans

Plan Name Space CPU RAM OS Price Score
1 320 GB 2 x 2.33GHz 4 GB $118.69 3.6 Details
2 500 GB 4 x 2.50GHz 8 GB $192.88 3.6 Details
3 1.95 TB 4 x 2.93GHz 16 GB $296.74 3.6 Details
4 3.91 TB 8 x 2.40GHz 16 GB $415.44 3.6 Details
5 600 GB 8 x 2.80GHz 32 GB $534.15 3.6 Details

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