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1.8
POOR
  • User Friendly
    2.0
  • Support
    1.6
  • Features
    2.0
  • Reliability
    1.6
  • Pricing
    2.0
Write Review
Visit Heart Internet

Heart Internet Reviews and Expert Opinion

Pricing Range

Shared Hosting $3.69 - $16.07
VPS $17.79 - $80.11
Dedicated Server $118.69 - $534.15

Data Centers

Tammy J

Pinned Review

Tammy J,
4.8
I have been with Heart for a very long time and don't want to change. They have been great from the beginning. My site is up. It loads quickly. What else could you ask for.
I was a little concern...Read Moreed when I signed up because they didn't offer a phone number to call for tech support. I prefer calling to tickets so I didn't like that. Fortunately, however, I haven't really had to use their support at all so this is not an issue.Less

Reviews

Karl Jackson
Karl Jackson from United Kingdom,

Avoid this company at all costs

1.0
They deleted my website and my data for not paying an invoice they didn't send me, an investigation has been launched against this company, its all done offshore all in fake names, the owner of this business will be brought to justice,
Mike Rodgers
Mike Rodgers from United Kingdom,

Appauling service do not touch

1.0
Do not touch this company everything about them is hassle even down to the fact that you cant call them, They have even gone so far as to steal 2 of our domain names and trying to get them back is proving a huge task. We have lost...Read More 6 months indexing and will recieve nothing in compensation do yourself a huge favour and go elsewhere.Less
Sur Novel
Sur Novel from Thailand,

Heartless Internet

1.0
VPS
About two weeks ago, I switched my company email accounts from 1&1 to Heart based on a recommendation from a friend. After switching I immediately noticed an uptick in spam I was receiving in my inbox. And it was a lot of new ...Read Morespam I never seen with 1&1 because their email comes with a built in spam filter. Turns out that Heart Internet does not and you have to download a separate spam filter program on your own. Next thing you know I immediately start getting notifications my sent emails are bouncing, but the notification only said they were "delayed". This went on for about 1 week before I asked my friend to check it out. Turns out Heart Internet sold me an IP address to use that was already on a "blacklist" for spamming called "Spam Cannibal". We immediately asked them to fix the problem once we figured out the issue (on our own). They told us of some "fix" by changing the name on our IP address, but it just made my email worse and pop ups started opening every time I logged into my email using Outlook. Turns out I still couldn't send emails to my important clients which include Mercedes and NY Stock Exchange listed companies in the US. It was Monday morning and we gave them until 5pm to give us a new non-blacklisted IP address and they refused after 8 or 9 emails back and forth since they don't have a telephone for basic customer support. Its now approximately 11 or 12 emails later and almost 2 weeks have passed. Today, Heart Internet finally admitted that what we were telling them was correct. Never move your important business email to this company as I would guess they resell at lot of blacklisted IP addresses to unwitting customers. Getting your important IP address off a spam blacklist takes a lot of time and effort that can damages to your business if you rely on email. I am moving back to 1&1 immediately as Heart Internet I found to be 100% unreliable service for my business.Less
Ferencz Kaszoni
Ferencz Kaszoni from United Kingdom,

SERVERS DOWN ALL THE TIME

1.0
Their servers are constantly down, and we've lost valuable rankings on Google because people were bouncing off the website all the time, horrible service, avoid at any cost.
Marc Tankmar
Marc Tankmar from United Kingdom,

Worst Company Ever!

1.0
Heart internet had sold me a domain which was never functional and never worked properly, after many times of getting it resolved my domain was never functional.
On top of that HeartInternet SOLD my domain name with out any warni...Read Moreng and kept asking me to renew it which I did (they wanted money even though they sold my domain).

In the end the technical support didn't seem bothered, in fact saying it was my fault as there are no Guarantees that if i renew a domain that the domain would actually be secure!! These are their words!!!

Even though you pay annually to renew your domain (which HeartInternet request Money for) It doesn't mean it will guarantee your domain will be safe. I mean what company operates like this!!??

They have no call centres which deal with these problems so everything is done with 'tickets' which makes the process so much more difficult to resolve.

I switch to GO DADDY and its sooo much better. They Guarantee your domain name will be safe just like its supposed to be!!

Useless Company
Less
Keith Valler
Keith Valler from United Kingdom,

DO NOT EVEN CONSIDER HEART INTERNET

1.0
Multi-day outages
Loss of assets
Corruption of files
Support will close your tickets without answering any questions (while your businesses are crippled)
Lies about what happened to the servers
NO help to fix the problems the...Read Morey cause (creating many many days of work for you)
No compensation, no SLA
Directors who will follow you around online countering your complaints but will not contact you through the email account or phone number they have on file for you
A cancellation process that is rather sharp practice

Welcome to Heart Internet.

YOU HAVE BEEN WARNED
Less
Michael Johnson
Michael Johnson from United Kingdom,

Regular total failures and downtime cost us in many lost clients

1.0
In recent months support has been dreadful and outages are common and can last for days. We and many other web design agencies are running away before the next inevitable disaster. Avoid them at all costs. Better value and features are available from many other hosts.

Expert Review

Michael Levanduski
Michael Levanduski
Hosting Expert

Expert Overview

Great services and reliable hosting for all customer types

Heart Internet offers many great hosting options to choose from, including reseller hosting, VPS or dedicated servers.  They have been around for quite a long time.  They were purchased by Host Europe Group, which is the largest privately held hosting company in the EU.  They do operate mostly independently, however, with just the backing of the larger company for support.

This hosting company was founded when several top employees of Webfusion broke away to start their own hosting company.  These were individuals who started the reseller hosting option, so they really provide a lot of great features in this area.

Their Linux-based shared hosting is well maintained, which is very important.  Many hosting companies that have VPS and dedicated options really only put shared hosting out as an afterthought, but that is not the case here.

Overall, this is a great UK based hosting company that can meet the needs of virtually any sized website.

9
SUPERB!
Rated by Michael Levanduski
  • User Friendly
    9
  • Support
    8
  • Features
    10
  • Reliability
    9
  • Pricing
    9

Uptime & Reliability

Great uptime guarantees for VPS & Dedicated packages

If you sign up for a VPS package you will be given a 99.99% uptime SLA.  For the dedicated servers, you get a 99.9% uptime guarantee.  Both of these are great, and reflect the fact that they have put a lot of work into their data center, the hardware and the software as well.  In the event that they don't meet these SLAs, they will provide you with a credit on your account for a full day's service for each hour beyond 4 hours that your site is down.

While the shared hosting packages don't come with any type of guarantee, they also don't experience much down time at all.  Customers are generally happy with their reliability at every level.

Features

Lots of great free and premium features available

In addition to all the standard features that you would expect from a hosting company, they also offer a variety of great little extras.  Based on the hosting package you choose, there will be a long list of features that come included.  Things like picture gallerias, automatic backups, and much more.

You can also pay extra for things like dedicated IP addresses, premium email boxes with extra storage and more.  They really make it easy to get exactly what you need from their services.

They also provide initial setup options where they can help get your site up and running quickly and easily, which is perfect for non-techie people who are just starting up a new website.

Support

Great support but no phone option

The technical support provided by Heart Internet is actually quite good.  The one major problem with it, however, is that they don't offer a call in number.  You have to work with their online ticketing option in order to get service.  Many people, especially those with higher end hosting needs, like having the ability to call in and speak directly with the support techs.

In addition to their online ticketing system, they also have very active social media accounts where they can provide help when needed.  When working with techs on social media or through their official ticketing system, they are very competent and can fix most issues very quickly.

Pricing

Great prices at all hosting tiers

Heart Internet hosting offers some of the best prices for their hosting at all the levels. From an entry level package that is under 3 Euros per month all the way up to their dedicated servers.  When you look at all the different features that you're getting at each level, it is easy to see just what a great deal they are offering.

They also have a 30-day money back guarantee where they promise a 'no-fuss' refund.  If you're not happy with the services or the price, you can always move on, which is nice.

Summary

Great hosting for all types of UK websites

Overall, Heart Internet offers great hosting at all levels. From the most basic of shared hosting to advanced dedicated servers, and everything in between.  Due to the fact that they offer such a wide range of services, this is a great company for any sites that are just starting out, but have a lot of potential.  You can always move from a simple shared hosting plan up to more powerful services as your site gets more popular.

Pros:

  • A wide range of hosting package options
  • Many features to choose from (some for a premium price)
  • Fair prices at all levels
  • 30 day money back guarantee
  • Nice up time SLAs for VPS and dedicated hosting packages

Cons:

  • They only have a custom control panel (it is a nice one, but many people prefer cPanel or Plesk)
  • No phone support

Heart Internet Prices, Plans & Features - 2022

Shared Hosting Plans

Plan Name Space Bandwidth Panel Number of Sites Price Score
Starter Pro 5 GB 30 TB Unlimited $3.69 3.6 Details
Home Pro Unlimited Unlimited Unlimited $11.13 2.0 Details
Business Pro Unlimited Unlimited Unlimited $16.07 2.1 Details

VPS Hosting Plans

Plan Name Space CPU RAM OS Price Score
Base 50 GB 1 core 1 GB $17.79 3.6 Details
Plus SSD 25 GB 2 cores 3 GB $56.37 3.6 Details
Pro 50 GB 4 cores 6 GB $80.11 2.7 Details

Dedicated Server Plans

Plan Name Space CPU RAM OS Price Score
1 320 GB 2 x 2.33GHz 4 GB $118.69 3.6 Details
2 500 GB 4 x 2.50GHz 8 GB $192.88 3.6 Details
3 1.95 TB 4 x 2.93GHz 16 GB $296.74 3.6 Details
4 3.91 TB 8 x 2.40GHz 16 GB $415.44 3.6 Details
5 600 GB 8 x 2.80GHz 32 GB $534.15 3.6 Details

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