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1.8
POOR
  • User Friendly
    2.0
  • Support
    1.6
  • Features
    2.0
  • Reliability
    1.6
  • Pricing
    2.0
Write Review
Visit Heart Internet

Heart Internet Reviews and Expert Opinion

Pricing Range

Shared Hosting $3.69 - $16.07
VPS $17.79 - $80.11
Dedicated Server $118.69 - $534.15

Data Centers

R. Jobs

Pinned Review

R. Jobs,
5.0
I have been with Heart for nearly four years now. I have nothing but positive things to say about them. If you need the best hosting in the United Kingdom, you need Heart.

Reviews

Dan Slade
Dan Slade from United Kingdom,

Avoid at all cost

1.4
Heart Internet was great when I first started using them as a Reseller, and I was happy to recommend them to everyone. However, in the last couple of years they have nose-dived at a spectacular rate (but their prices haven't). Con...Read Morestant outages, being billed for services I didn't ask for and being refunded with credits instead of putting money back into my bank. Emails being lost, and an almost blanket ban on any email sent from any domain hosted on Heart servers to any BT email address. The final straw came when they just deleted 2 exchange email accounts with over 10 years of business emails after I specifically asked them to keep these accounts. No back-up to restore the data, either! 10 years of emails gone, and all I got was an apology, and a support message saying 'There's nothing we can do about it, sorry. Is there anything else I can help you with?'.

This is only the tip of the iceberg regarding the problems I've had with Heart Internet over the last couple of years. And now that I've moved all my resold accounts to a new provider I realised how awful their service has become.

Avoid at all cost.
Less
Andrew S
Andrew S from United Kingdom,

No care for you or your business

2.4
Been using the reseller service for around 5 years and manage a small number of client websites. They advertise all things as unlimited but we found that even an average size website (online store, circa 500 products) with a singl...Read Moree database gets taken offline regular, without notice, for using resources and is a frustrating support ticket dance to get it live again. Servers are outdated as far as regular security patches and updates are concerned. Bottom line, unless you're running simple HTML sites, forget a reseller account for anything that may be instrumental in your business.Less
Dr Kris Kuczera
Dr Kris Kuczera from United Kingdom,

Failed emails

2.6
My client sent about 1100 emails and 190 failed.
The CEO requested a meeting today. In preparation I requested the a senior person at Heart Internet contact
me. I am still waiting.
Chris Plant
Chris Plant from United Kingdom,

Stay well clear

2.2
Our hosting with heart is managed through our web developers which is the only reason iv given three stars on user friendly and features giving the benefit of the doubt.
Since moving to heart in December we've had constant proble...Read Morems with both our emails and website up time. Its hugely effected the business as we all know how important online presence is, this week alone our site has been down more than its been online bouncing from 1 problem to the next. Even then we've had customers contact us explaining the contact enquiry form wont send, customers asking where there email response back is, the list goes on.
Now people are quick to complain and never praise but for the 2 month we've been with them to have constant problems its fair to say they've been giving more than enough time.
I am now in the process of moving hosts as there is clearly no level of service here with us.
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Badrudduza Shah
Badrudduza Shah from United Kingdom,

Failed Login to Server

1.8
Every week there is issue with Heart Internet. Either server down or email server is not working. Today phoned then few times no body picked up the phone and also can login the server to raise a ticket.
Paul Clarke
Paul Clarke from United Kingdom,

Long Time Reseller Looking To Get Out Fast

1.2
We've been a Heart Internet reseller for 9 years, we've endured many outages, the last one went on for days after they lost power to one of their facilities (!) and we had to re-build our VPS servers.

Now - without notice - the...Read Morey've removed mailbox passwords from all control panels which has destroyed a huge part of our customer service offering, increased our support overhead, and frustrated our customers no end. It only happened yesterday and we've had two irate calls already.

It just gets worse and worse. They used to be awesome, they really did, but now it's truly dreadful and beyond repair. Especially the email service, unreliable and unmanageable. The faster we get out the better!
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Bob Johnson
Bob Johnson from United States,

Terrible Service

1.0
Heart Internet suffer from a lot of things, mainly connectivity and being black listed by most mail services, ie Hotmail, AOl, Gmail etc.

Downtime is sporadic and mostly a rare thing, but when it happend they will LIE to you. C...Read Moreurrently I have been suffering downtime for the last 3 weeks. Each time their support staff lie. They point to the problemt being my sites. I have been sent links to the sort of SEO report pages you get that showed my site had large images, a total load of 6mb which was a red flag, and they gave that as the reson the server was down. They also said that I had too many sql connections, when the site has done well under the same conditions for 8 years, but when I also couldn't ftp in they lied again and said that they had been a glitch with the ftp. THey then said that they could not keep rebooting the server everytime I got too many sql connections. However, I checked other sites on the same IP and THEY WERE ALL DOWN TOO. Essentially the support staff lie. I imagine that they have been trained to lie in as much as they dont want to admit outages and so the staff just have to point at anything that might cause it. However, when they are dealing with a person like me that has been working the internet for 20 years, it doesn't cut the mustard. I videos a form taking 35 seconds to load, and that was just a random form, ie I did a video that ran for an hour that was plagued by slowness and that was a random bit of slowlness and I am sure some processes took over a minute to do. Then said it was my code and it was very php heavy on the cpu and they could not do anything about it. I transfered my site to another host and the same form took less than a second, it was instant. THe sinsiter issue though is that they lie and I am convinced they are trained to lie and obfuscate the issues. Most people will not be able to see through their lies. In one support ticket they advised that I speak to my developer. Essentially, Heart intenet should be struck off. I personally think that they are trying to drive people away and then sell out or change. They were brought out by Go Daddy and maybe Go Daddy wants to shut it down so that people move to other more centralised hosts. THe thing is though, that this LYING has been going on for years. I remember being forced to buy a VPS because my site had 50 hits a day. They said that it was a victim of its own success. THe VPS was expensive and they refused to support it or provide help. The issue with hosts like Heart Internet is sinister because there is no control. If BT lied, you could contact the regulator, but Heart Internet can lie as much as they want and there is no complaints procedure. I tried. THey don't prosecute themselves. I would like to say avoid Heart Internet, but I think the truth is darker than it appears. For example, I was once asked if O2 was a good phone company, and my responce, as I had had a very bad time with them was that I had had a bad time, but I dount everyone did. What I mean is that these things are often targetted or isolated, or in my case with O2, from memory, down to the person that I was dealing with and a personality clash. I guess lots of people with Heart wont notice, but if you are a web designer like me, you don't want constant called complaining about one server or another, black listed emails and worst of all, support agents that suggest your code is bad. I mean, suggesting your code is really bad, bad enough to drag a server down. Its not.

When you consider that Heart Internet is not cheap, I would advise everyone to go elsewhere, you won't get a service any worse. You might have similar issues, but it won't be much worse. Much worse would be that a site was permanently down all the time.
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Karl Jackson
Karl Jackson from United Kingdom,

Avoid this company at all costs

1.0
They deleted my website and my data for not paying an invoice they didn't send me, an investigation has been launched against this company, its all done offshore all in fake names, the owner of this business will be brought to justice,

Expert Review

Michael Levanduski
Michael Levanduski
Hosting Expert

Expert Overview

Great services and reliable hosting for all customer types

Heart Internet offers many great hosting options to choose from, including reseller hosting, VPS or dedicated servers.  They have been around for quite a long time.  They were purchased by Host Europe Group, which is the largest privately held hosting company in the EU.  They do operate mostly independently, however, with just the backing of the larger company for support.

This hosting company was founded when several top employees of Webfusion broke away to start their own hosting company.  These were individuals who started the reseller hosting option, so they really provide a lot of great features in this area.

Their Linux-based shared hosting is well maintained, which is very important.  Many hosting companies that have VPS and dedicated options really only put shared hosting out as an afterthought, but that is not the case here.

Overall, this is a great UK based hosting company that can meet the needs of virtually any sized website.

9

SUPERB!

Rated by Michael Levanduski

  • User Friendly
    9

  • Support
    8

  • Features
    10

  • Reliability
    9

  • Pricing
    9

Uptime & Reliability

Great uptime guarantees for VPS & Dedicated packages

If you sign up for a VPS package you will be given a 99.99% uptime SLA.  For the dedicated servers, you get a 99.9% uptime guarantee.  Both of these are great, and reflect the fact that they have put a lot of work into their data center, the hardware and the software as well.  In the event that they don’t meet these SLAs, they will provide you with a credit on your account for a full day’s service for each hour beyond 4 hours that your site is down.

While the shared hosting packages don’t come with any type of guarantee, they also don’t experience much down time at all.  Customers are generally happy with their reliability at every level.

Features

Lots of great free and premium features available

In addition to all the standard features that you would expect from a hosting company, they also offer a variety of great little extras.  Based on the hosting package you choose, there will be a long list of features that come included.  Things like picture gallerias, automatic backups, and much more.

You can also pay extra for things like dedicated IP addresses, premium email boxes with extra storage and more.  They really make it easy to get exactly what you need from their services.

They also provide initial setup options where they can help get your site up and running quickly and easily, which is perfect for non-techie people who are just starting up a new website.

Support

Great support but no phone option

The technical support provided by Heart Internet is actually quite good.  The one major problem with it, however, is that they don’t offer a call in number.  You have to work with their online ticketing option in order to get service.  Many people, especially those with higher end hosting needs, like having the ability to call in and speak directly with the support techs.

In addition to their online ticketing system, they also have very active social media accounts where they can provide help when needed.  When working with techs on social media or through their official ticketing system, they are very competent and can fix most issues very quickly.

Pricing

Great prices at all hosting tiers

Heart Internet hosting offers some of the best prices for their hosting at all the levels. From an entry level package that is under 3 Euros per month all the way up to their dedicated servers.  When you look at all the different features that you’re getting at each level, it is easy to see just what a great deal they are offering.

They also have a 30-day money back guarantee where they promise a ‘no-fuss’ refund.  If you’re not happy with the services or the price, you can always move on, which is nice.

Summary

Great hosting for all types of UK websites

Overall, Heart Internet offers great hosting at all levels. From the most basic of shared hosting to advanced dedicated servers, and everything in between.  Due to the fact that they offer such a wide range of services, this is a great company for any sites that are just starting out, but have a lot of potential.  You can always move from a simple shared hosting plan up to more powerful services as your site gets more popular.

Pros:

  • A wide range of hosting package options
  • Many features to choose from (some for a premium price)
  • Fair prices at all levels
  • 30 day money back guarantee
  • Nice up time SLAs for VPS and dedicated hosting packages

Cons:

  • They only have a custom control panel (it is a nice one, but many people prefer cPanel or Plesk)
  • No phone support

Heart Internet Prices, Plans & Features - 2022

Shared Hosting Plans

Plan Name Space Bandwidth Panel Number of Sites Price Score
Starter Pro 5 GB 30 TB Unlimited $3.69 3.6 Details
Home Pro Unlimited Unlimited Unlimited $11.13 2.0 Details
Business Pro Unlimited Unlimited Unlimited $16.07 2.1 Details

VPS Hosting Plans

Plan Name Space CPU RAM OS Price Score
Base 50 GB 1 core 1 GB $17.79 3.6 Details
Plus SSD 25 GB 2 cores 3 GB $56.37 3.6 Details
Pro 50 GB 4 cores 6 GB $80.11 2.7 Details

Dedicated Server Plans

Plan Name Space CPU RAM OS Price Score
1 320 GB 2 x 2.33GHz 4 GB $118.69 3.6 Details
2 500 GB 4 x 2.50GHz 8 GB $192.88 3.6 Details
3 1.95 TB 4 x 2.93GHz 16 GB $296.74 3.6 Details
4 3.91 TB 8 x 2.40GHz 16 GB $415.44 3.6 Details
5 600 GB 8 x 2.80GHz 32 GB $534.15 3.6 Details

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