GoDaddy Reviews and Expert Opinion

Based on 543 user reviews in 10 languages
3.0
POOR

Customer score for GoDaddy

  • Reliability
    3.0 / 10
  • Pricing
    3.3 / 10
  • User Friendly
    3.1 / 10
  • Support
    2.8 / 10
  • Features
    3.0 / 10

Detailed Scores / Summary

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Vasudev Vashisht
Vasudev Vashisht
India
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.0
NEW

Horrible Customer Support

Service used: Shared - Economy
We have a domain as .org and an email as .com. Someone has purchased the domain for .com and now our emails aren't getting received. Godaddy never informed us that such a problem could arise. After speaking with their customer car...Read More
Ronan Royce
Ronan Royce
United States
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.0
NEW

DON'T EVER MAKE USE OF GODADDY EVER!!!

Service used: Shared - Economy
They are the worst of all webhosting platforms. I mean i really hate their services and server uptime. I bought the shared wordpress hosting, Now i can't manage the product i bought, each time i click on the link to manage it keep...Read More
Vincent Uy
Vincent Uy
France
  • Reliability2
  • Pricing2
  • User Friendly4
  • Support4
  • Features2
2.8
NEW

Paid for Premium, but "impossible to put the plan back"

Service used: Website Builder
So, I bought a premium website plan with Godaddy for 300 EUR (one year).
Because I didn't need all the features (they make it look like you get a lot of things, but the upgrade didn't bring anything useful), I downgraded my plan...Read More
fadi kazak
fadi kazak
United Arab Emirates
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.0

support is useless

Service used: Website Builder
godaddy sucks, their website builder wasn't working so i contacted the support and all they did was give me excuses not to help. in the end they told me they did something from there end that would solve the problem, and it would ...Read More

Typical GoDaddy Prices

Service Monthly Price Range
Shared Hosting $5.99 - $39.99 6 plans
VPS $4.99 - $69.99 4 plans
Dedicated Server $129.99 - $399.99 8 plans
SSL $63.99 - $135.99 3 plans
The Services & Prices are taken from www.godaddy.com

GoDaddy Expert Review 2021

Written by: Bruno Mirchevski

GoDaddy Rating

  • Reliability
    8 / 10
  • Pricing
    8 / 10
  • User Friendly
    10 / 10
  • Support
    10 / 10
  • Features
    9 / 10
9
Rated by Bruno Mirchevski
Expert

Last Update | July 2021

Monthly Update - July 2021

Hosting Plans Web Hosting; WordPress Hosting; VPS Hosting; Dedicated Hosting
Top Features Easy-to-use control panel; 1-click install of over 150 free apps; 24/7 network security; Resources on-demand; Global data centers.1-click domain name setup.
Customer Support Live Chat; Phone Support

 

During July, GoDaddy:

During June, GoDaddy:

During May, GoDaddy:

  • Didn’t issue any new features or updates
  • Didn’t report any server incidents

If you’re just getting into web hosting, and want to set up your website quickly and efficiently your options are quite varied. A lot of hosting providers out there will set your WordPress-based website in seconds, and give you access to cPanel so you can do whatever you want with them. However, a lot of newcomers do not really know how to use WordPress yet, and as such might be looking for a different kind of solution.

GoDaddy can potentially be the solution you are looking for. It offers 24/7 customer support, both Windows and Linux-based hosting servers, email that is integrated into Microsoft Applications, and they do indeed offer WordPress managed hosting. However, where they differ, assuming you select that option, is in their own website builder. This website builder allows you to create a website that looks great, runs fast, and feels fluid with ease, through a drag and drop type of builder that should be easy to understand by just about anyone.

This means that just by clicking and dragging, you could potentially create the most beautiful website out there, without any prior programming knowledge, as it is not a requirement at all here. You even have the ability to create an online store, manage appointments, while also being able to manage your social media and email marketing needs all from a single location.

When it comes to SSL certificates, GoDaddy doesn’t really offer a free SSL certificate on the standard shared hosting plan, even though it is highly likely that they can do so. It does offer Free SSL Certificates on the WordPress plans however, even the cheapest variation of it does this. This is the case for the lifetime of the hosting plan itself, not a single annual plan like other hosting providers do. It would have been better if they offered, for example, Let’s Encrypt certificates for free across all of their hosting plans, even on the shared hosting plan, but still, something is better than nothing.

Do not let that offer discourage you from getting the Web Hosting plan, if that is all you essentially need, as it also has some goodies. In fact, you are getting a year’s subscription to Microsoft 365 for free, which is typically priced at $60. When it comes to the Free Office 365 mail through, keep in mind that it will only be free for a year, after which you will have to renew it.

Additionally, another optional paid service is the Website Backup automation service. Here, for only £1.99 per month, your data will be automatically backed up on a daily basis, and you can even restore it with a single click. Note that the backup service is free when you pick a WordPress hosting plan, yet another free thing you get alongside SSL Certificates when you pick it over the Shared Hosting Plan.

Then there’s GoDaddy’s InSight, which is a data-crunching smart tech that offers advice that is specifically tailored to your business.

To test all of this out, and see how well all of this works, I decided to make an account. I was surprised when I learned that you have a 1-month free trial. They also told me that if I enjoy it and want to continue updating and use my website after that, I’ll have to purchase a plan, but for the time being, I’ll just test out all of the features and functions I’m getting by default.

Let’s dive in.

Getting Started With GoDaddy

Before we set things up, you need to know what you can actually get yourself into.

First, you have Shared Web Hosting.

Screenshot of the shared web hosting plans

Next, you have Business Hosting.

Screenshot of the business web hosting page

Of course, you might want to use WordPress, so you also have WordPress Hosting.

Screenshot of the WordPress hosting plans

Then you have eCommerce hosting

Screenshot of the eCommerce hosting page

You can even get VPS Hosting if you need it.

Screenshot of the VPS hosting plans

You also have Dedicated Server Hosting.

Screenshot of the Dedicated server hosting plans

That’s quite a lot, so let’s get started.

Getting started with GoDaddy can be actually surprisingly simple.

Screenshot of the homepage

On the homepage, you can click on start for free to begin the entire process. You aren’t really required to even enter a credit card.

Screenshot of the Sign in tab

Now, by default, you’ll be greeted by the sign in screen, however, you need to click on the “Create an Account” button on the top.

Screenshot of the account creation tab

Now here you need to enter your email, username, password and decide if you want to receive personalized offers, updates and information from GoDaddy. Finally, click on Create Account.

Screenshot of the account creation tab (password field)

Next, you’ll need to select a few categories so they can recommend you custom themes.

Screenshot of the window where you can select a category for your site

Screenshot of the window where you can select a category for your site (drop-down menu with other categories)

Remember, you can write your own categories if you don’t see them in the recommendations.

Screenshot of the window where you can add a name of your website

Next, set the name of your website. Don’t worry, this can be changed later on.

Screenshot of the website builder

After that is completed, you’ll be greeted by the website builder, and this is where the fun begins. That’s all there is to create an account, now it's time to set things up.

But before we dive into that, let’s take a look at the home screen and see exactly what makes it tick.

Setting Things Up at GoDaddy

Screenshot of your dashboard

Since most people signing up for GoDaddy are newcomers, I’ll try to explain it as much as possible.

On the top bar, under your website, you have “edit website”, “my photos”, “my business” and “create social post”.

As you go down the list, you have tips on how to get started, as well as stats as to how your business is performing.

Screenshot of "how your business is performing" tab

On the very bottom, you also get tips as to how to grow.

These include:

  • Connecting to Twitter
  • Connecting to Instagram
  • Using Nextdoor
  • Connecting through using QR Codes
  • Adding a blog to your website
  • Updating your website

Now, you also have the marketing tab.

Screenshot of Marketing tab

Here you’ll see tips such as posting on Facebook and Instagram, creating and scheduling email campaigns and creating your first blog post.

When you click on My Photos, you’ll be greeted by this screen.

Screenshot of My Photo Library menu

Here you can add files, such as images, videos and documents.

The My Business Listing menu gives you the ability to keep your business info consistent as well as up to date.

Screenshot of My Business Listing menu

The create a social post tab lets you be very creative.

Template list screenshot

You can always skip a template, where you’ll get this basic menu for the social post.

screenshot of basic menu to create a social post

However, if you want to be creative, click on one of the template selections where you can fully customize them.

screenshot of the window where you can customize your social information

Here, you can change the image, text, graphics, shapes, color, background, and canvas size.

When it comes to building your website yourself, what I specifically love about it is the fact that you always have a desktop as well as a mobile view of how it all looks like.

screenshot of the window where you can see your site on a desktop (left side) and mobile (right side) view

It has this MacBook type of design with its Safari browser tab window, and it looks slick.

When you click on Edit Site, you’ll see quite a lot of options.

screenshot of the website builder with many options

In green, you’ll find these plus signs with the add section button.

screenshot of the list of Add Section menu

Here, you have:

  • Recommended
  • COVID-19 Response
  • Content
  • Introduction
  • Photo Gallery
  • About
  • Menu / Price List
  • Appointments & Services
  • Online Store
  • Calendar
  • Video
  • Livestream
  • Audio
  • Gift Card
  • PayPal Button
  • Files
  • PDF Viewer
  • HTML
  • Logos & Badges
  • Subscribe
  • Social
  • Social Feed
  • Contact Us
  • Reservations
  • Featured Categories
  • Privacy Policy
  • Reviews

Aside from adding all of these tiles, if you notice on the right side, you have a few other options for the tiles that are added.

screenshot of the options buttons

The up and down arrows essentially move that tile or block over or under specific content that is interconnected with it.

The “Layout” tab allows you to change the theme.

screenshot of the layout tab

screenshot of the layout tab with style settings

This includes the main theme itself, as well as color, fonts and buttons.

screenshot of drop-menu options

The last tab allows you to duplicate a section, move a section or delete a section.

screenshot of "Delete section" warning

Now, this allows you to customize just about anything, and you can really get lost for hours getting everything just right, or just the way you want it to be.

Last but not least you have the stings tab, which will essentially show the status of your domain, as well as the site profile.

Screenshot of the stings tab with settings

In the site profile tab, you have:

  • Basic Information
    screenshot of the Basic Information menu
  • Social Media Links
    screenshot of the Social Media Links menu
  • Favicon
    screenshot of the Favicon menu
  • Search Engine Optimization
    screenshot of the SEO menuKeep in mind that they have their own built-in SEO tool.screenshot of the SEO tool
  • Site History
    screenshot of the Site History menuHere, you can create a backup.

Then you have the analytics and tracking tab, where you have access to:

  • Cookie Banner
    screenshot of the Cookie Banner menu
  • Google Analytics
    screenshot of the Google Analytics menu
  • Facebook Pixel
    screenshot of the Facebook Pixel menu
  • Facebook Meta Tag
    screenshot of the Facebook Meta Tag menu
  • Pinterest Meta Tag
    screenshot of the Pinterest Meta Tag menu
  • Google AdSense
    screenshot of the Google AdSense menu

Level of Support at GoDaddy

When it comes to the level of support that you will find at GoDaddy, you have 24/7 live chat support, as well as phone support.

Click on Contact Us, and find the “Chat Now” button to start communication with the company.

screenshot of the Contact Us page

Now, they will ask for your name.

screenshot of the conversation with Live Chat support with highlighted ID number in Account drop-menu

If you are a customer, you can get your customer ID number ready, this is located on the top right corner of the screen if you are logged in.

screenshot of conversation with Live Chat support

Let’s click on tech support to see what are the most common types of issues and requests.

screenshot of a conversation with Live Chat technical support (select the type of support)

Let me pretend I'm new, and that I want to just change my domain name to thatblogguy.com.

screenshot of a conversation with Live Chat support (how GoDaddy can help)

Here’s how that went.

screenshot of a conversation with Live Chat support (conversation with operator)

Now, think of this test from the perspective of an extreme newcomer, I just want to see how friendly they are.

screenshot of conversation with Live Chat support (continued)

screenshot of conversation with Live Chat support (continued)

I was essentially informed that if I purchase an annual plan, I get a free domain name, which came in handy. The support staff overall was friendly and knowledgeable, and I did indeed get the information I was seeking quickly and efficiently.

I’m sure that you can ask them and get assistance with just about anything, and even if you miss the category initially, you will likely be transferred to the correct department anyway.

Specific Features of GoDaddy

While using the website itself, you have probably realized that it isn’t just any hosting provider, but promises both website and marketing.

The GoDaddy Websites + Marketing is this all-in-one solution intended to help the users empower any of their ideas.

It essentially tracks views, reviews, and overall revenue from your website. This is in the scope over the last 7 to 30 days, dependent on your preferences. These will in turn help you stay informed about the progress as well as the overall “health” of your website. It also provides you with useful tips and tricks as to how to grow your website, which is always nice.

Another notable thing about GoDaddy is their How-To section, where you have guides for different things, such as planning your online presence, domains, building your websites, and much more. What I found great about them is that they are all pre-recorded, and you can watch them whenever you want to, how many times you want to. This allows anyone, no matter their learning style or speed, to get a grasp of everything, and that is wonderful.

Another specific built-in feature that I love in the store.

You see, unlike other providers, GoDaddy doesn’t really rely on third parties for their eCommerce setup. Don’t get me wrong, you can always set up a WordPress website using GoDaddy and get WooCommerce on there if that is your preference, or set up a VPS and just install Magento for example, however, GoDaddy has their own built-in store as well.

From the very second, you visit it, you’ll be greeted by a video tutorial, showcasing exactly how you can quickly set up your store. The video is three minutes long and it will teach you just about everything you need to know, it’s that simple.

screenshot of video tutorial page

Here, you will have features such as adding a product, accepting credit cards, shipping delivery and pickup options, and storefront.

You can even enable cart recovery, which will send automatic emails to your customers to remind them to check out.

Adding a product is quite intuitive, and I was pleasantly surprised when I first saw it.

screenshot of adding physical product page

You can add an image, or video URL, select if the product type is physical or digital, add a name, price, sale price, tax category, visibility, SKU, and category.

You can then add the description info, inventory, and options, shipping, and search engines.

Another unique feature of GoDaddy is the appointments setup screen, where you can add a service, add business hours, custom reminders, and online payments.

Next, you even have the connections tab, which makes it a bit easier for you to learn about your audience and what they do online. You get access to lists, where you can track, manage and engage with multiple contacts at the same time, as well as take advantage of smart filters.

screenshot of Connections page

Performance Speed and Uptime

Throughout my testing, after publishing the website, I saw no downtime at all, however, keep in mind that they advertise 99% uptime, so that is to be expected.

The surprising fact about all of this was the fact that, even with all of those customization options selected, I saw a response time between 700 and 400 ms, with an average of 550.

Pros and Cons of GoDaddy

Summary

GoDaddy offers just about any type of hosting you or your business will ever need, and it does so at quite a competitive price point. Keep in mind that if you want to transfer a website, you’ll have to pay for each individual website if you are moving from a different hosting provider. Now, This is why I would only recommend GoDaddy for people who are just starting out. This is mainly due to the fact that it genuinely has some of the best, most fluent, and simple user interface I’ve seen to date and offers a lot of features from the very start, so you will not really have to mess around and manually need to install anything if you do not want to.

From SEO to Store functionality, everything is included. One of the most unique aspects of this hosting provider however is its website builder. It all works through this +/-, drag and drop, click on “Add” type of builder, where you can essentially reposition everything just the way you like it.

It’s smooth, works great, and most importantly of all, it allows you to build your website in minutes and make it look like it took months to develop, which is quite powerful and impressive.

With access to over 130 apps such as WordPress, Drupal, Joomla, and so on, you should have no issues customizing it, even if you decide to opt-out of their native builder and tools.

The InSight feature is also nice to have, as it’s an easy way to review all of your analytics, but most importantly, it tells new users how to actually start growing their website and business.

Read the full expert review Visit GoDaddy See Plans & Pricing

GoDaddy Prices, Plans & Features - 2021

Shared Hosting Plans

Plan Name Space Bandwidth Price Score
Economy 100 GB Unlimited $5.99 3.0
Deluxe Unlimited Unlimited $7.99 3.0
Ultimate Unlimited Unlimited $12.99 2.8
Maximum Unlimited Unlimited $19.99 3.3
Launch Business Hosting 60 GB Unlimited $29.99 2.5
Enhance Business Hosting 90 GB Unlimited $39.99 2.1

VPS Hosting Plans

Plan Name Space RAM OS Price Score
Enhance 20 GB 1 GB $4.99 4.4
Launch 100 GB 4 GB $19.99 2.0
Grow 200 GB 8 GB $39.99 2.2
Expand 400 GB 16 GB $69.99 3.0

Dedicated Server Plans

Plan Name Space RAM OS Price Score
DS-32 4 TB 32 GB $129.99 3.6
DS-64 4 TB 64 GB $169.99 6.2
DS-128 8 TB 128 GB $299.99 2.5
DS-256 8 TB 256 GB $399.99 2.7
DS-32 4 TB 32 GB $129.99 2.6
DS-64 4 TB 64 GB $169.99 3.0
DS-128 8 TB 128 GB $299.99 2.5
DS-256 8 TB 256 GB $399.99 2.2

SSL Plans

Plan Name Features Warranty Price Score
Standard SSL DV
Best for blogs and social websites
Validates domain ownership
SHA-2 and 2048-bit encryption
Protects unlimited servers
Unlimited free reissues
Unlimited 24/7 security support
Boost Google search ranking
Compatible with all major browsers
Displays a Security Seal on your site
30-day money back guarantee
$10,000.00 $63.99 3.2
Deluxe SSL OV
Best for businesses and organizations
Validates domain ownership and organization
SHA-2 and 2048-bit encryption
Protects unlimited servers
Unlimited free reissues
Unlimited 24/7 security support
Boost Google search ranking
Compatible with all major browsers
Displays a Security Seal on your site
30-day money back guarantee
$250,000.00 $135.99 2.0
Premium SSL EV
Best for eCommerce websites
Validates domain ownership and highest level of organization authentication
SHA-2 and 2048-bit encryption
Protects unlimited servers
Unlimited free reissues
Unlimited 24/7 security support
Boost Google search ranking
Compatible with all major browsers
Displays a Security Seal on your site
30-day money back guarantee
$1,000,000.00 $124.99 2.0
A Free Domain is included when purchasing any hosting service from GoDaddy
Submit a GoDaddy Coupon

Server Locations

United States India
Refund & Cancellation Policy

  • You may request a refund within 45 days of purchase for annual plans.
  • You may request a refund within 48 hours of purchase for monthly plans.
  • After 45 days, you may request an in-store credit for any unused years remaining on your annual plan. Unused time will be prorated based on the date of purchase.

    • In no event will you be eligible for more than one refund for the same product

See the complete and updated policy by GoDaddy: http://support.godaddy.com/help/article/8849/refund-policy

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