Expert Overview
Good company with a variety of hosting options
GlowHost has been in business since 2002, and they remain a private company to this day. They are based out of Florida, but their data center is actually in Atlanta, Georgia. The company offers entry level shared hosting as well as more advanced dedicated servers and cloud options. Oddly, they don’t offer VPS packages at all.
They really promote their ‘green hosting’ activities where they put a lot of work into minimizing the environmental impact that they have. Things like solar power, paperless billing and other things are some of the perks they discuss.
Uptime & Reliability
Very reliable hosting services
The company operates out of a high end data center in Atlanta. It has all the normal redundancies built in so it is very unlikely that you’ll experience any type of issue there. They have their 99.9% uptime guarantee, which is standard for the industry. They do offer credits on the bills for any time you go under that level in a day or in a month.
In addition, they have great technical support with access to replacement parts that are available for any type of hardware outage that affects your services.
Features
Good features backed up with guarantees
The company has a variety of great features to offer. Most anything that you’ll want to use is available through their normal packages. The entry level shared hosting is surprisingly good, and comes at a fair price that won’t be a turn off to many people. When you move up to the dedicated hosting options you’ll see that there are a ton of different packages to choose from. Each package has a different set of hardware specifications. While this is nice in one way, it can also be confusing to those who don’t know exactly what they want.
They have a satisfaction guarantee that comes with a 60-day money back option, which is quite nice. They also have overall, and monthly uptime guarantees
Support
Good support with fast response times
The support provided by this company has a good reputation. From all the other reviews from current and former customers, I found almost nobody mentioning anything bad about their technical support services.
You can contact them through their online ticketing system, or email, or you can give them a call. Whatever you need, they are happy to help and provide you with excellent service.
Pricing
Pricing in line with industry averages
The pricing for all the hosting options with this company seem to be right in line with industry averages. The shared hosting packages are easy to understand, so those looking for this entry level option shouldn’t see anything surprising when it comes to the price.
The dedicated servers, however, can be something else. They have a lot of options to choose from, so finding the package that is the right price and has the best hardware can be difficult. Even those who are well versed in this type of thing may have some trouble finding where the best deal actually is.
Summary
Overall great service
There isn’t too much bad to say about this company. They do offer great services that will meet or exceed virtually every need you could have. They have plenty of options so they can serve customers of all types without any problems.
Pros:
- Great guarantees available
- Lots of dedicated server configurations
- Environmentally friendly hosting
Cons:
- No VPS options
- Pricing levels at dedicated servers can be confusing
