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4.2
Good
  • User Friendly
    4.1
  • Support
    4.2
  • Features
    4.2
  • Reliability
    4.3
  • Pricing
    4.1
Write Review
Visit Gandi.net

Gandi.net Reviews and Expert Opinion

A few words from Gandi.net

Gandi is a domain name registrar, a web host, and an email and SSL certificate provider whose guiding ambition is to make the internet accessible to all. But above all, Gandi is a French success story built on customer trust and word-of-mouth recommendations. It all began with only a few pioneers of the free internet, and 20 years later, it became a small but mighty internation...Read Moreal business with 150 employees spread over three continents; with values that remain unchanged and make Gandi unique and independent on the market.

Gandi, c’est un bureau d’enregistrement de noms de domaine, un hébergeur et un fournisseur de mail et certificat SSL qui n'a qu'une ambition : rendre le web accessible à tous. Mais c’est surtout une success story à la française bâtie sur la confiance client et le bouche-à-oreille, où l’histoire commence avec quelques pionniers de l’Internet libre et se transforme 20 ans plus tard en une PME de 150 salariés répartis sur 3 continents ; et des valeurs toujours intactes, qui la rendent unique et indépendante sur le marché.
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Gandi.net HomePage Screenshot
Money Back: 30 Days

Pricing Range

Shared Hosting $6.31 - $33.64
VPS $6.31 - $39.94

Data Centers

Gandi.net Awards

Alexandre Jarosz

Pinned Review

Alexandre Jarosz,
5.0
Client depuis plus de 15 ans, les services sont toujours disponibles, et le service est très très rapide en cas d'urgence absolue ! Bravo GANDI :-)

Reviews

Mariana for Helping Hands
Mariana for Helping Hands from France,

Quick and efficient service

4.8
I upgraded my PHP version but due to my lack of technical knowledge, incompatibility with a plugin caused a fatal error.
I was unable to access the admin site to try fixing the error myself, that's when I contacted Gandi Custom...Read Moreer Care who quickly resolved the issue for me, followed up and corrected the problem for me.
Thank you for your personalized help, I really appreciate it!
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Gandi.net
Gandi.net,
Hello Mariana,
Thank you for taking the time to tell us about your satisfaction.
It means a lot to us!
We look forward to contributing to your future needs.
I wish you a nice day
- Valère
Ifti ...
Ifti ... from United States,

Slow Support Response

1.0
I have an account with Gandi but lost my credentials since some of the people left the organization without leaving the information. I am communicating with them and all they have to say is to contact the domain owner. Issue is th...Read Moreat I don't know who is the domain owner.
Apart from that they take almost a day to respond to any email send to them. They do not have a toll free number for USA or for that matter any number to call if you are a US customer. Not sure how these guys are running their operation in the US with this kind of service.
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Stephan
Stephan,
Ifti, our email support is fast and efficient, so I'm confident your issue will be solved anytime soon. Phone could be disrupting and generating bad experiences, and that's 20 years we've put this in place and our support is broa...Read Moredly regarded as an example in the industry. But I agree it is unconventional, especially in the US.Less
Gandi.net
Gandi.net,
Hello Andrew,
I found your support request #12572257. I can see via last answer provided by Ivy, that she detailed all procedure to go further on that problem.
I also asked to our Us customer care team to take directly to your r...Read Moreequest. They will revert back to you on your time zone to be in line with your requests and avoid any additionnal delay.
In view of your situation, please note, we will not be able to bypass any security procedures which are safety guarantee for our customers. However will do our best to be more efficient.
Sincerely,
- Guillaume
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Kamran Ullah Khattak
Kamran Ullah Khattak from Pakistan,

Rejected My Payment for No Obvious Reason & now require me to send them confidential infirmation

1.8
I purchsed a domain name. They rejected my payment for no obvious reason. When I raised the issue with the support team. They told me to purchase it again. Also, they told me to upload my Photo ID (ID , Dirver's License etc). I'm ...Read Morewandering why would they require this?
Anyhow, I sent them my National Identity Card and still I'm waiting for them to complete the process. Here is the exact email I recieved
"Dear Gandi customer,

Thank you for your mail.

Unfortunately, we have not been able to complete your order as requested.

Note that you will need to start your order over again in order for it
to be once more entered into our database.

To avoid another issue we require a copy of a legal and valid photo ID
(passport, drivers' license, national ID card) of the person who has
been declared as the registrant/owner of your Gandi handle

You may send these documents to us in PDF or JPG format by replying to
this email

We remind you that by agreeing to Gandi's contract, you committed your
contacts and yourself to always provide full, accurate and reliable
identification information.

If needed, to know how how to change your personal data, please click on
this link : http://wiki.gandi.net/en/contacts/update

Best regards,

Gandi Abuse team
https://www.gandi.net/abuse/
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Gandi.net
Gandi.net,
Hello Kamran,

We are sorry to read the frustration generated by your experience with our services. Please allow me to explain you a bit more this situation and reasonswhy you received this email.

When you buy a domain name f...Read Moreor the first time on Gandi.net, you may be randomly subject to a verification of your information. This follows our obligations as an accredited Registrar at ICANN. It is a fully automated process and this is the mail you have received.

We remain at your disposal for any further information.

Sincerely,
- Guillaume
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jhon
jhon,
I also bought a domain name. They declined my payment for no apparent reason. Money was withdrawn from the card. I wrote to the support service, 3 days waiting for a response.
Bob Hong
Bob Hong from Taiwan,

2 years customer, never any issues

5.0
I did choose "I don't know" because I can not select "Domain Names" for "Service".

Gandi supports a lot of internet domains, like .sg,.com,.net and so on so its good for my business as we expand and I can keep all my eggs in on...Read Moree basket.
I have noticed them in Singapore at a Conference in 2017.

They support to manage multiple Organizations with one login and you can make Teams too.

I have contacted the customer support for two issues and it was solved without problem.
You can pay with Paypal, Bitcoin, credit cards and bank transfer.

Sincerely wish they had more global locations or an integrated CDN for their hosting so I can move everything there.
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Gandi.net
Gandi.net,
Hello Bob,
Thanks for taking the time to send this positive feedback & thanks for your support & fidelity.
We are glad to have you with us and we remain at your disposal should you need any further help in your daily management of Gandi's products.
Thanks again and have a nice day.
- Guillaume
Golab khan
Golab khan from France,

Poor Support

2.2
Gandi.net Support is poor . they will reply tickets after 1 week . dont use gandi
Gandi.net
Gandi.net,
Hello,
We are sorry to read the frustration generated by your experience with our services. Our social medias are available to help you if you don't receive a quickly answer.
Could you please provide us your support tickets numb...Read Moreers?
Our main goal is to understand what happened here and do our best to resolve this as soon as possible.
- Guillaume
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Shane schneider
Shane schneider from Canada,

No help

3.6
I asked Gandi for help with transferring my domain so I could build my website...24 hrs later I was told to ask the website provider to help me...which essentially was no help from Gandi..
Gandi.net
Gandi.net,
Hello Shane ,
We are sorry to read the frustration generated by your experience with our services.
Could you please provide us any additional details that would allow us to investigate about this situation (support tickets numbe...Read Morers, Gandi account, domain name related, etc.)?
Our main goal is to understand what happened here and do our best to resolve this as soon as possible.
- Guillaume
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LUC MARIN
LUC MARIN from United Arab Emirates,

leave a feedback

2.2
most of the time when you ask a question to GANDI it takes 3 or 4 days to reply with nonsense... even when it is professional question..
BUT WHEN YOU CONTACT IONUT OR JOSEPH THE JOB IS WELL DONE VERY QUICKLY, THANK YOU VERY MUCH ...Read MoreGUYS. ?
Gandi stop being to impersonal and automatic, you have real people in front of you, not computer engineers ?
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Gandi.net
Gandi.net,
Hi Luc,
We are sorry to see your dissatisfaction with our services.
We have one automatic reply to advice you open a ticket on our customer care service, but the social media team is always there to take care of your request an...Read Mored help you in the best possible way.
Thanks for your message, I've transferred it to Ionut and Joseph and they appreciated and thank you for it.
- Anaïs
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luc
luc,
thank you Anais
thank you Anais
thank you Anais
Alexis Landa
Alexis Landa from United Kingdom,

Fast, professional service

4.6
I found Gandi.net to be easy-to-use and comprehensive in their range of products. Their website and account dashboard was fast, bright and easy-to-read, which is important when you're as myopic as I am. On the occasion when I needed their support, they replied quickly and answered concisely.
Gandi.net
Gandi.net,
Hello Alexis,
Thanks for taking the time to send this positive feedback and your pleasant message.
This is a great example of services that we want to provide to all our customers day after day!
We are glad to keep you with us ...Read Moreand we remain at your disposal should you need any further help in your daily management of Gandi's products.
Thanks again and have a nice day.
- Guillaume
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Expert Review

Michael Levanduski
Michael Levanduski
Hosting Expert

Expert Overview

Hosting based in France sine 1999

Gandi.net is a web-based hosting company located in France. Gandi.net offers a variety of professional hosting and domain management services.  Their highly trained team provides a number of web based solutions for large and small businesses. Gandi.net was founded in 1999 and is one of the first domain name registrars approved by ICANN. They have a “no bullshit” policy and are committed to providing quality customer service and hosting solutions by putting the needs of every individual customers needs before their own.

8.8

SUPERB!

Rated by Michael Levanduski

  • User Friendly
    9

  • Support
    9

  • Features
    9

  • Reliability
    9

  • Pricing
    8

Uptime & Reliability

Good hosting with 99.9% uptime guarantee

Gandi.net prides themselves on being a company that offers 100% full on client support. They have a live dedicated team that will help you solve an issue in a matter of minutes. Gandi.net has a full resource center with tools, forums and documents to help solve the most complicated hosting issues. Most hosting provider’s only use phone calls for questions and concerns. They guarantee a 99.9% uptime and have an advanced secure server to protect your company information. Gandi.net has a very transparent contract and has been awarded in 2011 for Top Pick Web Hosting review in France.

Features

Fairly normal features

Gandi.net offers a number of different types of shared hosting packages to choose from. You have the option of choosing between, Simple Hosting, Gandi VPS Plan and Reseller plan. Each plan is structured to suit different size businesses and website platforms. Each plan varies in disk space and domains per account. Disk Space ranges from 3GB- 16TB. 1-100MB of bandwidth. A choice of 1-100 domains. For simple hosting plans you can choose between four different size packages. Gandi.net offers a small, medium, large, extra-large and doubleXL plan.

Each plan ranges from 60GB-1To. Their VPS plan is broken down into 5 plans. Each plan has a different amount of core space. Cores ranges from 1 core-12 cores with 1GB of Ram to 16GB of Ram. You can set up a prepaid account and use credits toward the amount of hours space and data is used. You have the option of paying per month or per hour.

Support

Nice support options

You can get in touch with their tech support through a ticketing system, email or a phone number.  They respond fairly quickly and are able to get your issues solved without any significant delay.  When looking on social media and other places I did not find any complaints about support, which is a good sign.

They also offer a FAQ with a lot of good information, and a good user forums system so you can get help from other people that use this hosting company.

Pricing

Average to slightly above average pricing

Gandi.net offers several different types of pricing packages to choose from ranging from $4.17+ per month and up.  There simple plans are broken down into 5 tiers. Plans for simple hosting start at $5.00-$40.00. They include web accelerator, SSL compatibility and much more. If your company is in need of VPS solutions, Gandi.net has a plan starting at $4.17. This vps plan includes 1to16 CPU cores, 256M to 24GB of RAM and 3GB to 16TB of storage. They have additional upgrades and add ons to help accelerate your web speeds and storage. The highest amount for VPS solutions is around $9.70. Gandi.net also has cloud hosting plans with 10GB of space and 2,048MB of RAM for only $23.33.

Summary

Nice option for good hosting

Their web hosting services based on their strong privacy policy and customer support team is very good. They have a reliable and attentive team to help you stay satisfied with their services. Their plans are also very competitive compared to other well-known hosting providers. They have a cancel at any time contract as long as you do not break contract by violating the terms of service  in any way. I recommend Gandi.net to those in need of a reliable reseller and vps solution for their website.

Pros:

  • Live support available 24/7
  • Good forums and FAQ
  • SSL Available

Cons:

 

 

Gandi.net Prices, Plans & Features - 2022

Shared Hosting Plans

Plan Name Space Bandwidth Panel Number of Sites Price Score
Simple Hosting S+ 50 GB 3 TB 2 $6.31 8.9 Details
Simple Hosting M 50 GB 3 TB 5 $8.41 9.0 Details
Simple Hosting L 50 GB 3 TB 10 $16.82 8.9 Details
Simple Hosting XXL 50 GB 3 TB 50 $33.64 8.5 Details

VPS Hosting Plans

Plan Name Space CPU RAM OS Price Score
Gandi V-R1 25 GB 1 core 1 GB $6.31 8.4 Details
Gandi V-R2 25 GB 1 core 2 GB $8.41 8.3 Details
Gandi V-R4 25 GB 2 cores 4 GB $19.97 9.8 Details
Gandi V-R8 25 GB 4 cores 8 GB $39.94 10 Details

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