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4.2
Good
  • User Friendly
    4.1
  • Support
    4.2
  • Features
    4.2
  • Reliability
    4.3
  • Pricing
    4.1
Write Review
Visit Gandi.net

Gandi.net Reviews and Expert Opinion

A few words from Gandi.net

Gandi is a domain name registrar, a web host, and an email and SSL certificate provider whose guiding ambition is to make the internet accessible to all. But above all, Gandi is a French success story built on customer trust and word-of-mouth recommendations. It all began with only a few pioneers of the free internet, and 20 years later, it became a small but mighty internation...Read Moreal business with 150 employees spread over three continents; with values that remain unchanged and make Gandi unique and independent on the market.

Gandi, c’est un bureau d’enregistrement de noms de domaine, un hébergeur et un fournisseur de mail et certificat SSL qui n'a qu'une ambition : rendre le web accessible à tous. Mais c’est surtout une success story à la française bâtie sur la confiance client et le bouche-à-oreille, où l’histoire commence avec quelques pionniers de l’Internet libre et se transforme 20 ans plus tard en une PME de 150 salariés répartis sur 3 continents ; et des valeurs toujours intactes, qui la rendent unique et indépendante sur le marché.
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Gandi.net HomePage Screenshot
Money Back: 30 Days

Pricing Range

Shared Hosting $6.31 - $33.64
VPS $6.31 - $39.94

Data Centers

Gandi.net Awards

Alexandre Jarosz

Pinned Review

Alexandre Jarosz,
5.0
Client depuis plus de 15 ans, les services sont toujours disponibles, et le service est très très rapide en cas d'urgence absolue ! Bravo GANDI :-)

Reviews

Hans Borkent
Hans Borkent from France,

As a review I place my email sent to my "helper".

4.6
Re: installing domain, Gandi handle, email adress with / on my new computer.

Bonjour Ionut,

In my last mail of Dec 19 2018 I already thanked you for all the help you gave me in the process of getting a usable email system bu...Read Moret I did not want to leave it only at that.

Following facts were remarkable:
- one of your colleagues, Jerome, "handed me over" to you but without any delay I received your first mail.
- you answered tit-for-tat to my mails for help - always the same or the next day
- Whenever I did not understand your technical advise you adapted immediately to my low level of knowledge

Your doing gave the impression of my being your only client. In my working past that was considered the optimal sign of quality of service.

In the meantime I have read the December 2018-newsletter of your company. Seeing how busy everyone of you must have been, makes the experience I described even more outstanding.

Thanks again
Hans Borkent
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Gandi.net
Gandi.net,
Hello Hans,
Thanks for taking the time to send this positive feedback and your pleasant message.
Please be assured that your encouragement's message has be shared with Ionut.
This is a great example of services that we want to ...Read Moreprovide to all our customers day after day!
We are glad to keep you with us and we remain at your disposal should you need any further help in your daily management of Gandi's products.
Thanks again and have a nice day.
- Guillaume
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Andi Gallagher
Andi Gallagher from United Kingdom,

Great Service

5.0
I have just started using Gandi, and so far am very happy. I had an email issue over New Years Eve and it was solved within 24 hours with such polite courteous service.
I also have a domain name with them, which comes with free email.
Gandi.net
Gandi.net,
Hi Andy,
Thanks for taking the time to send this positive feedback and your pleasant message.
This is a great example of services that we want to provide to all our customers day after day!
We are glad to keep you with us and w...Read Moree remain at your disposal should you need any further help in your daily management of Gandi's products.
Thanks again
- Guillaume
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Rita Chang
Rita Chang from Singapore,

Fabulous service

5.0
I had issues with my mail forwarding, Gandi's customer service was able to point me quickly how to fix it. I only paid a few dollars for two mailboxes of 3 GB and free support. Can not say anything negative and look forward to try their hosting as well!
Gandi.net
Gandi.net,
Thanks Rita, your feedback and your support are highly appreciated!
Felix Zweig
Felix Zweig from Germany,

Nice features, great support! Really recommended

4.4
I'm using Gandi for mail hosting on personal domain, and I couldn't be happier. The features are exactly what I was looking for, the administration interface is easy to use, and if there are any questions left, the support them is fast and usually very helpful.
Gandi.net
Gandi.net,
Thanks Felix, your feedback is haghly appreciated!
Willy
Willy,
Hello !
Bizarre ces spots positifs qui apparaissent juste après le mien NEGATIF, j'ignore si tu es réel ou un fake, mais tu n'as jamais du avoir de vrais problèmes avec eux, moi aussi avant je pensais comme toi, avant d'être piraté sans solution de leurs parts Bye
Andre Revedert
Andre Revedert from Colombia,

Bad support and awful website made me lose 10€

1.6
They lack a proper website, so you are blind and can't properly see the invoices, services, domains.... They changed the pannel to a buggy screen that always says that you don't have services nor you can see invoices (see screensh...Read Moreots).
The billing process is clunky and in my case there was a double charge for a domain, 27€ x 2. They lack phone support (BEWARE!!) so you will never have a proper fluid communication with them. The mail support team was not replying, so when the bank automatically reversed the charge, then the Gandi Abuse team came like vampires to ask for a 10€ compensation, otherwise they would be shutting down the account. And they don't want to understand the reason and cause of the problem. So I had to pay the ransom... I then took the first opportunity available to move away from them like hell, to another hosting company with phone support.

I can't recommend them at all, specially because when there are problems they will ignore you.
This is important, please always choose phone-support hosting, and stay away of mail-only poor-support companies like Gandi.net.
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Andrew // Gandi.net
Andrew // Gandi.net,
It seems like there are a lot of ways we could have done better here. I've sent this feedback up the line so that we can look into how to improve what we're doing to avoid situations like this in the future.
Nitram Treg
Nitram Treg from Germany,

Very Bad service now April 2018

1.2
Damn, I just realised how bad Gandi had become lately, seeing all these horrible reviews. My situation: I paid my renewal of my domain, but I am still receiving an email telling me to pay for my order. Do not use their services now, it has become a horrible mess.
Sophie // Gandi.Net
Sophie // Gandi.Net,
Hi Nitram,
At the time you left this review, we faced several incidents leading to a massive increase of customer requests for help, which might explain some delays in our answer (as I supposed you contacted us). In any case, if ...Read Moreyou keep receiving alerts about renewing a domain while you think I did, there might be several causes, and you might want to tell us more so we can check.
Also, lots of phishing campaigns are going on since beginning of 2018, and these renew alerts might not be legitimate. Please contact us so we can check.
Thanks.
- Sophie
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Doar Zevvel
Doar Zevvel from Israel,

Pay for an email address?

1.0
With so many free email addresses available today, these people have the nerve to charge more than 13 dollars for an email address? Are they delusional?
Andrew // Gandi.net
Andrew // Gandi.net,
As of this writing, two email addresses with 3 GB of storage each come free with each domain name. Additional mailboxes at the 3 GB size are available for 40 cents a month or for mailboxes with 50 GB of storage it's $2 per month. ...Read MoreI think you might have been forwarded to our service from Thunderbird, in which case you should note that what you're buying from us is a domain name, not just an email address. A domain name comes with a lot more than just email and if you only need an email address, you might consider whether a free service like what you mention is more fitted to your needs. Sorry that this wasn't clear just from visiting our website though! We'll see what we can do to improve on that.Less
Taco Fleur
Taco Fleur from Spain,

Was good, moved everything there, now moving away

2.6
I was impressed at first. Moved all domains there, everything worked smooth, all in one place, simple to setup. Then they implemented a new interface which is useless. Many problems now. Customer service seriously lacks. My email ...Read Morehas now been down for 5 days, who knows how much longer it will be down for. Pointing out an error, rather than fixing it, I mean, if you see an error, and you can fix it, why leave it, if you've been emailed 4 times about it...Less
kadu
kadu,
Hi Taco, what's your final opinion? we also have about 4 domain providers we using and I'm trying to consolidating them in one lace. All I want is a domain registrar as we use our nameservers somewhere else.
Magnus
Magnus,
i recently got migrated from Gandi's old website, "v4" to their new. As part of the migration, apparently they deleted all contact and address info and my VAT number. I had to fill it in again, and took rather long before I somewh...Read Moreat accidentally figured out how to create a new billing thing / whatever. Hard to use design, deletes my data, and there was a "display name already in use" problem. — All this made me feel worried, so I searched for "gandi.net reviews" and ... Seems other people think they were good before (and I agree with that) and are nowadays disappointed (me too). I'm thinking about migrating away from them, I'm worried they'll accidentally delete all my domains (not just the addr and billing info from the old account).Less
Andrew // Gandi.net
Andrew // Gandi.net,
I'm not aware of any incidences of customer data being erased in the migration to the new site. Barring some edge case, it seems likely the new differentiation between a 'personal' account and an 'organization' are the reason for ...Read Morethis confusion. This aspect in particular has been the focus of a lot of improvement efforts by our development team and if things aren't better for you now, I hope they will be in the near future. Rest assured, though: your domains will not get deleted. Even if things don't appear properly in the new site, you can still login to the old one and use the interface as you know it.Less
Andrew // Gandi.net
Andrew // Gandi.net,
Sorry the switch to the new interface didn't go smoothly for you. The issues you mention with email were not related to the new interface but it did contribute to longer waits for responses from the support team and we are sorry a...Read Morebout that, especially since it seems like that's what really impacted your confidence in us. We're doing our best to improve, though.Less
Dominique V
Dominique V,
Same thing for me.
I have been very patient. But the service continues to deteriorate. Empty and useless documentation, continuously decreasing offer in terms of content and quality, inefficient and increasingly hard to reach sup...Read Moreport. On the other hand, it is present on social networks to give a beautiful image. Less

Expert Review

Michael Levanduski
Michael Levanduski
Hosting Expert

Expert Overview

Hosting based in France sine 1999

Gandi.net is a web-based hosting company located in France. Gandi.net offers a variety of professional hosting and domain management services.  Their highly trained team provides a number of web based solutions for large and small businesses. Gandi.net was founded in 1999 and is one of the first domain name registrars approved by ICANN. They have a “no bullshit” policy and are committed to providing quality customer service and hosting solutions by putting the needs of every individual customers needs before their own.

8.8

SUPERB!

Rated by Michael Levanduski

  • User Friendly
    9

  • Support
    9

  • Features
    9

  • Reliability
    9

  • Pricing
    8

Uptime & Reliability

Good hosting with 99.9% uptime guarantee

Gandi.net prides themselves on being a company that offers 100% full on client support. They have a live dedicated team that will help you solve an issue in a matter of minutes. Gandi.net has a full resource center with tools, forums and documents to help solve the most complicated hosting issues. Most hosting provider’s only use phone calls for questions and concerns. They guarantee a 99.9% uptime and have an advanced secure server to protect your company information. Gandi.net has a very transparent contract and has been awarded in 2011 for Top Pick Web Hosting review in France.

Features

Fairly normal features

Gandi.net offers a number of different types of shared hosting packages to choose from. You have the option of choosing between, Simple Hosting, Gandi VPS Plan and Reseller plan. Each plan is structured to suit different size businesses and website platforms. Each plan varies in disk space and domains per account. Disk Space ranges from 3GB- 16TB. 1-100MB of bandwidth. A choice of 1-100 domains. For simple hosting plans you can choose between four different size packages. Gandi.net offers a small, medium, large, extra-large and doubleXL plan.

Each plan ranges from 60GB-1To. Their VPS plan is broken down into 5 plans. Each plan has a different amount of core space. Cores ranges from 1 core-12 cores with 1GB of Ram to 16GB of Ram. You can set up a prepaid account and use credits toward the amount of hours space and data is used. You have the option of paying per month or per hour.

Support

Nice support options

You can get in touch with their tech support through a ticketing system, email or a phone number.  They respond fairly quickly and are able to get your issues solved without any significant delay.  When looking on social media and other places I did not find any complaints about support, which is a good sign.

They also offer a FAQ with a lot of good information, and a good user forums system so you can get help from other people that use this hosting company.

Pricing

Average to slightly above average pricing

Gandi.net offers several different types of pricing packages to choose from ranging from $4.17+ per month and up.  There simple plans are broken down into 5 tiers. Plans for simple hosting start at $5.00-$40.00. They include web accelerator, SSL compatibility and much more. If your company is in need of VPS solutions, Gandi.net has a plan starting at $4.17. This vps plan includes 1to16 CPU cores, 256M to 24GB of RAM and 3GB to 16TB of storage. They have additional upgrades and add ons to help accelerate your web speeds and storage. The highest amount for VPS solutions is around $9.70. Gandi.net also has cloud hosting plans with 10GB of space and 2,048MB of RAM for only $23.33.

Summary

Nice option for good hosting

Their web hosting services based on their strong privacy policy and customer support team is very good. They have a reliable and attentive team to help you stay satisfied with their services. Their plans are also very competitive compared to other well-known hosting providers. They have a cancel at any time contract as long as you do not break contract by violating the terms of service  in any way. I recommend Gandi.net to those in need of a reliable reseller and vps solution for their website.

Pros:

  • Live support available 24/7
  • Good forums and FAQ
  • SSL Available

Cons:

 

 

Gandi.net Prices, Plans & Features - 2022

Shared Hosting Plans

Plan Name Space Bandwidth Panel Number of Sites Price Score
Simple Hosting S+ 50 GB 3 TB 2 $6.31 8.9 Details
Simple Hosting M 50 GB 3 TB 5 $8.41 9.0 Details
Simple Hosting L 50 GB 3 TB 10 $16.82 8.9 Details
Simple Hosting XXL 50 GB 3 TB 50 $33.64 8.5 Details

VPS Hosting Plans

Plan Name Space CPU RAM OS Price Score
Gandi V-R1 25 GB 1 core 1 GB $6.31 8.4 Details
Gandi V-R2 25 GB 1 core 2 GB $8.41 8.3 Details
Gandi V-R4 25 GB 2 cores 4 GB $19.97 9.8 Details
Gandi V-R8 25 GB 4 cores 8 GB $39.94 10 Details

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