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4.2
Good
  • User Friendly
    4.1
  • Support
    4.2
  • Features
    4.2
  • Reliability
    4.3
  • Pricing
    4.1
Write Review
Visit Gandi.net

Gandi.net Reviews and Expert Opinion

A few words from Gandi.net

Gandi is a domain name registrar, a web host, and an email and SSL certificate provider whose guiding ambition is to make the internet accessible to all. But above all, Gandi is a French success story built on customer trust and word-of-mouth recommendations. It all began with only a few pioneers of the free internet, and 20 years later, it became a small but mighty internation...Read Moreal business with 150 employees spread over three continents; with values that remain unchanged and make Gandi unique and independent on the market.

Gandi, c’est un bureau d’enregistrement de noms de domaine, un hébergeur et un fournisseur de mail et certificat SSL qui n'a qu'une ambition : rendre le web accessible à tous. Mais c’est surtout une success story à la française bâtie sur la confiance client et le bouche-à-oreille, où l’histoire commence avec quelques pionniers de l’Internet libre et se transforme 20 ans plus tard en une PME de 150 salariés répartis sur 3 continents ; et des valeurs toujours intactes, qui la rendent unique et indépendante sur le marché.
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Gandi.net HomePage Screenshot
Money Back: 30 Days

Pricing Range

Shared Hosting $6.31 - $33.64
VPS $6.31 - $39.94

Data Centers

Gandi.net Awards

Alexandre Jarosz

Pinned Review

Alexandre Jarosz,
5.0
Client depuis plus de 15 ans, les services sont toujours disponibles, et le service est très très rapide en cas d'urgence absolue ! Bravo GANDI :-)

Reviews

Jorge Spelvin
Jorge Spelvin from France,

Not impressed

2.0
It seems that Gandi has done itself in with its new v5 platform. Things work, then they don't work. The same login works on the new (beta) platform, but not on the old. Updates to DNS records (which often require manual interventi...Read Moreon) work for a few hours, then disappear. Support seems to be non-existent - still waiting for a reply to a query I submitted 48 hours ago.

Can't recommend with so many better options available.
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Sam Petrov
Sam Petrov from Bulgaria,

RUN AND DONT TURN BACK

1.0
These scammers are worth 0 stars. I've registered 2 domains with them that they showed as available. No activation or provisioning for 3 days, so I contacted them and they had the audacity to tell me the names are 'restricted'. Re...Read Morequested refund via chat, they've send me to submit a ticket, submitted a ticket, they applied 'service credit', contacted them via chat again, they said submit another ticket. I am disputing with paypal, these folks are FRAUDSTERS!Less
Andrew // Gandi.net
Andrew // Gandi.net,
For a number of reasons it might happen that it ends up not being possible to register a given domain that you try to register. An automatic refund process would be ideal, and we can look into developing that option, but the botto...Read Morem line is if you don't actually end up with the thing you paid for, we will give you your money back. On the other hand, it seems like the experience was made all the more frustrating by a disconnect between the support chat and the support ticketing system. We'll see what we can do to relieve that pressure point because what you described sounds pretty frustrating. Sorry you had this experience with us but thanks for the feedback.Less
James Day
James Day from Denmark,

worst service out there

1.4
Cloud Gandi IaaS
do not use these guys. they dont respond to emails regarding the service, they have no phone number either. Once they have your money they couldn't care less. awful... do yourself a favour and use a better service
Andrew // Gandi.net
Andrew // Gandi.net,
We did have a significant support backlog a few months back, around the time you submitted this review and I think that accounts for why you were getting such a slow response. We also didn't have a support chat at the time you submitted this, which we do now. This helps get more rapid responses.
Nitram Treg
Nitram Treg from Germany,

Very Bad service now April 2018

1.2
Damn, I just realised how bad Gandi had become lately, seeing all these horrible reviews. My situation: I paid my renewal of my domain, but I am still receiving an email telling me to pay for my order. Do not use their services now, it has become a horrible mess.
Sophie // Gandi.Net
Sophie // Gandi.Net,
Hi Nitram,
At the time you left this review, we faced several incidents leading to a massive increase of customer requests for help, which might explain some delays in our answer (as I supposed you contacted us). In any case, if ...Read Moreyou keep receiving alerts about renewing a domain while you think I did, there might be several causes, and you might want to tell us more so we can check.
Also, lots of phishing campaigns are going on since beginning of 2018, and these renew alerts might not be legitimate. Please contact us so we can check.
Thanks.
- Sophie
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Jeff Lam
Jeff Lam from United States,

Very happy with my hosting

4.8
Gandi.net is one of the best options for those looking to host their sites in France. Their servers are great and they never oversell them. I have been happy with their company for a number of years. The prices are a little hig...Read Moreh, but not so high as to make someone want to leave.
I would recommend anyone give this company a try.
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Greg S
Greg S from Poland,

Worst host provider I had to deal with ever

1.0
Cloud Gandi IaaS
We use their IAAS They have failures with read only hard drives. We have 30 servers there and they fail 1 per 3 weeks and when sshing to them turns out to be RO mode as I cant create anything on drive (there is a lot of space left...Read More) Fix from gandi is not acceptable they do not even will to fix it but told me to create new server and mount data dist to the newly created vps!!! Who will pay for work hours I have spent because they have bad failing infrastructure. We will need to hire additional engineer just to fix gandi failures. Anyway we have found other host provider and have started migration of all servers to them.Less
Andrew // Gandi.net
Andrew // Gandi.net,
Obviously we normally don't anticipate storage incidents, but when they occur, the mitigation process shouldn't be time-consuming and annoying like it was for you. Since the experience we had a few months ago when you left this re...Read Moreview, we have fixed the process and made it much easier. We're still sorry this caused you to lose your confidence in us though!Less
Andre Revedert
Andre Revedert from Colombia,

Bad support and awful website made me lose 10€

1.6
They lack a proper website, so you are blind and can't properly see the invoices, services, domains.... They changed the pannel to a buggy screen that always says that you don't have services nor you can see invoices (see screensh...Read Moreots).
The billing process is clunky and in my case there was a double charge for a domain, 27€ x 2. They lack phone support (BEWARE!!) so you will never have a proper fluid communication with them. The mail support team was not replying, so when the bank automatically reversed the charge, then the Gandi Abuse team came like vampires to ask for a 10€ compensation, otherwise they would be shutting down the account. And they don't want to understand the reason and cause of the problem. So I had to pay the ransom... I then took the first opportunity available to move away from them like hell, to another hosting company with phone support.

I can't recommend them at all, specially because when there are problems they will ignore you.
This is important, please always choose phone-support hosting, and stay away of mail-only poor-support companies like Gandi.net.
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Andrew // Gandi.net
Andrew // Gandi.net,
It seems like there are a lot of ways we could have done better here. I've sent this feedback up the line so that we can look into how to improve what we're doing to avoid situations like this in the future.
Doar Zevvel
Doar Zevvel from Israel,

Pay for an email address?

1.0
With so many free email addresses available today, these people have the nerve to charge more than 13 dollars for an email address? Are they delusional?
Andrew // Gandi.net
Andrew // Gandi.net,
As of this writing, two email addresses with 3 GB of storage each come free with each domain name. Additional mailboxes at the 3 GB size are available for 40 cents a month or for mailboxes with 50 GB of storage it's $2 per month. ...Read MoreI think you might have been forwarded to our service from Thunderbird, in which case you should note that what you're buying from us is a domain name, not just an email address. A domain name comes with a lot more than just email and if you only need an email address, you might consider whether a free service like what you mention is more fitted to your needs. Sorry that this wasn't clear just from visiting our website though! We'll see what we can do to improve on that.Less

Expert Review

Michael Levanduski
Michael Levanduski
Hosting Expert

Expert Overview

Hosting based in France sine 1999

Gandi.net is a web-based hosting company located in France. Gandi.net offers a variety of professional hosting and domain management services.  Their highly trained team provides a number of web based solutions for large and small businesses. Gandi.net was founded in 1999 and is one of the first domain name registrars approved by ICANN. They have a “no bullshit” policy and are committed to providing quality customer service and hosting solutions by putting the needs of every individual customers needs before their own.

8.8

SUPERB!

Rated by Michael Levanduski

  • User Friendly
    9

  • Support
    9

  • Features
    9

  • Reliability
    9

  • Pricing
    8

Uptime & Reliability

Good hosting with 99.9% uptime guarantee

Gandi.net prides themselves on being a company that offers 100% full on client support. They have a live dedicated team that will help you solve an issue in a matter of minutes. Gandi.net has a full resource center with tools, forums and documents to help solve the most complicated hosting issues. Most hosting provider’s only use phone calls for questions and concerns. They guarantee a 99.9% uptime and have an advanced secure server to protect your company information. Gandi.net has a very transparent contract and has been awarded in 2011 for Top Pick Web Hosting review in France.

Features

Fairly normal features

Gandi.net offers a number of different types of shared hosting packages to choose from. You have the option of choosing between, Simple Hosting, Gandi VPS Plan and Reseller plan. Each plan is structured to suit different size businesses and website platforms. Each plan varies in disk space and domains per account. Disk Space ranges from 3GB- 16TB. 1-100MB of bandwidth. A choice of 1-100 domains. For simple hosting plans you can choose between four different size packages. Gandi.net offers a small, medium, large, extra-large and doubleXL plan.

Each plan ranges from 60GB-1To. Their VPS plan is broken down into 5 plans. Each plan has a different amount of core space. Cores ranges from 1 core-12 cores with 1GB of Ram to 16GB of Ram. You can set up a prepaid account and use credits toward the amount of hours space and data is used. You have the option of paying per month or per hour.

Support

Nice support options

You can get in touch with their tech support through a ticketing system, email or a phone number.  They respond fairly quickly and are able to get your issues solved without any significant delay.  When looking on social media and other places I did not find any complaints about support, which is a good sign.

They also offer a FAQ with a lot of good information, and a good user forums system so you can get help from other people that use this hosting company.

Pricing

Average to slightly above average pricing

Gandi.net offers several different types of pricing packages to choose from ranging from $4.17+ per month and up.  There simple plans are broken down into 5 tiers. Plans for simple hosting start at $5.00-$40.00. They include web accelerator, SSL compatibility and much more. If your company is in need of VPS solutions, Gandi.net has a plan starting at $4.17. This vps plan includes 1to16 CPU cores, 256M to 24GB of RAM and 3GB to 16TB of storage. They have additional upgrades and add ons to help accelerate your web speeds and storage. The highest amount for VPS solutions is around $9.70. Gandi.net also has cloud hosting plans with 10GB of space and 2,048MB of RAM for only $23.33.

Summary

Nice option for good hosting

Their web hosting services based on their strong privacy policy and customer support team is very good. They have a reliable and attentive team to help you stay satisfied with their services. Their plans are also very competitive compared to other well-known hosting providers. They have a cancel at any time contract as long as you do not break contract by violating the terms of service  in any way. I recommend Gandi.net to those in need of a reliable reseller and vps solution for their website.

Pros:

  • Live support available 24/7
  • Good forums and FAQ
  • SSL Available

Cons:

 

 

Gandi.net Prices, Plans & Features - 2022

Shared Hosting Plans

Plan Name Space Bandwidth Panel Number of Sites Price Score
Simple Hosting S+ 50 GB 3 TB 2 $6.31 8.9 Details
Simple Hosting M 50 GB 3 TB 5 $8.41 9.0 Details
Simple Hosting L 50 GB 3 TB 10 $16.82 8.9 Details
Simple Hosting XXL 50 GB 3 TB 50 $33.64 8.5 Details

VPS Hosting Plans

Plan Name Space CPU RAM OS Price Score
Gandi V-R1 25 GB 1 core 1 GB $6.31 8.4 Details
Gandi V-R2 25 GB 1 core 2 GB $8.41 8.3 Details
Gandi V-R4 25 GB 2 cores 4 GB $19.97 9.8 Details
Gandi V-R8 25 GB 4 cores 8 GB $39.94 10 Details

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