4.2
Good
  • User Friendly
    4.2
  • Support
    4.2
  • Features
    4.2
  • Reliability
    4.3
  • Pricing
    4.1
Write Review
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Gandi.net Reviews and Expert Opinion

A few words from Gandi.net

Gandi is a domain name registrar, a web host, and an email and SSL certificate provider whose guiding ambition is to make the internet accessible to all. But above all, Gandi is a French success story built on customer trust and word-of-mouth recommendations. It all began with only a few pioneers of the free internet, and 20 years later, it became a small but mighty internation...Read Moreal business with 150 employees spread over three continents; with values that remain unchanged and make Gandi unique and independent on the market.

Gandi, c’est un bureau d’enregistrement de noms de domaine, un hébergeur et un fournisseur de mail et certificat SSL qui n'a qu'une ambition : rendre le web accessible à tous. Mais c’est surtout une success story à la française bâtie sur la confiance client et le bouche-à-oreille, où l’histoire commence avec quelques pionniers de l’Internet libre et se transforme 20 ans plus tard en une PME de 150 salariés répartis sur 3 continents ; et des valeurs toujours intactes, qui la rendent unique et indépendante sur le marché.
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Gandi.net HomePage Screenshot
Money Back: 30 Days

Pricing Range

Shared Hosting $6.10 - $32.55
VPS $6.10 - $38.66

Data Centers

Gandi.net Awards

saki iwada

Pinned Review

saki iwada,
5.0
Gandiを選んで本当に良かったと思います!
ドメイン取ればホスティング料金は半額になるし、SSL無料だし、独自ドメインのメールが無料で簡単に作成できるのがとても素晴らしいです!
とても良いサービスです!ありがとうございます!

Reviews

Taco Fleur
Taco Fleur from Spain,

Was good, moved everything there, now moving away

2.6
I was impressed at first. Moved all domains there, everything worked smooth, all in one place, simple to setup. Then they implemented a new interface which is useless. Many problems now. Customer service seriously lacks. My email ...Read Morehas now been down for 5 days, who knows how much longer it will be down for. Pointing out an error, rather than fixing it, I mean, if you see an error, and you can fix it, why leave it, if you've been emailed 4 times about it...Less
kadu
kadu,
Hi Taco, what's your final opinion? we also have about 4 domain providers we using and I'm trying to consolidating them in one lace. All I want is a domain registrar as we use our nameservers somewhere else.
Magnus
Magnus,
i recently got migrated from Gandi's old website, "v4" to their new. As part of the migration, apparently they deleted all contact and address info and my VAT number. I had to fill it in again, and took rather long before I somewh...Read Moreat accidentally figured out how to create a new billing thing / whatever. Hard to use design, deletes my data, and there was a "display name already in use" problem. — All this made me feel worried, so I searched for "gandi.net reviews" and ... Seems other people think they were good before (and I agree with that) and are nowadays disappointed (me too). I'm thinking about migrating away from them, I'm worried they'll accidentally delete all my domains (not just the addr and billing info from the old account).Less
Andrew // Gandi.net
Andrew // Gandi.net,
I'm not aware of any incidences of customer data being erased in the migration to the new site. Barring some edge case, it seems likely the new differentiation between a 'personal' account and an 'organization' are the reason for ...Read Morethis confusion. This aspect in particular has been the focus of a lot of improvement efforts by our development team and if things aren't better for you now, I hope they will be in the near future. Rest assured, though: your domains will not get deleted. Even if things don't appear properly in the new site, you can still login to the old one and use the interface as you know it.Less
Andrew // Gandi.net
Andrew // Gandi.net,
Sorry the switch to the new interface didn't go smoothly for you. The issues you mention with email were not related to the new interface but it did contribute to longer waits for responses from the support team and we are sorry a...Read Morebout that, especially since it seems like that's what really impacted your confidence in us. We're doing our best to improve, though.Less
Dominique V
Dominique V,
Same thing for me.
I have been very patient. But the service continues to deteriorate. Empty and useless documentation, continuously decreasing offer in terms of content and quality, inefficient and increasingly hard to reach sup...Read Moreport. On the other hand, it is present on social networks to give a beautiful image. Less
Alexander Sundholm
Alexander Sundholm from Sweden,

Gandi as a company is good, but their V5 dashboard / control panel is utterly bad

2.4
I was a happy Gandi user for 7 years. However, their most recent update (V5) is utterly useless. Stay away until they've fixed their V5 dashboard / control panel.
Magnus
Magnus,
As part of the migration to V5, apparently they deleted all contact and address info and billing info incl my VAT number. Plus, a "display name already in use" problem when I filled in all my data again. Now I'm worried they'll wr...Read Moreite buggy software that will accidentally delete all my domains (not just the addr and billing info from the old account).Less
Magnus
Magnus,
As part of the migration to V5, apparently they deleted all contact and address info and billing info incl my VAT number. Plus, a "display name already in use" problem when I filled in all my data again. Now I'm worried they'll wr...Read Moreite buggy software that will accidentally delete all my domains (not just the addr and billing info from the old account).Less
Sophie // Gandi.net
Sophie // Gandi.net,
Hi there,
Our interface is submitted to continuous deployment, and we're adding features and improving the UX/UI along the way. It improved a lot since March, feel free to come and have a look!
Allen Cox
Allen Cox from United Kingdom,

Poor Customer Support

1.6
Have a new domain with Gandi but have struggled to activate have sent 7 messages over various formats in 24 hours and still no response.
Jane
Jane,
Sadly, just the same here. Pages that don't work on their site, card payments that are not secure, support who don't answer specific questions, support tickets that get lost, nobody willing to speak in person. Awful, Awful experience.
Andrew // Gandi.net
Andrew // Gandi.net,
Sorry you had this experience! We now have our chat up and running, which you can use to talk to our support team directly. We're also still working on improvements in our support processes, so things will continue to improve. Still, that sounds frustrating and we do apologize.
Andrew // Gandi.net
Andrew // Gandi.net,
Around the time you wrote this review, we did have a significant backlog in our support queues. We're back to 24 hour turnaround times on tickets coming in and we've also activated our online chat, which you can use to communicate directly with our support team as well.
Mirko R.
Mirko R. from Germany,

For Sure the badest Domain Hoster!

1.0
Never seen such an Bad Domain Registar. I wanted a Domain and paid it...i still waiting like for 2-3 days and got nothing

0 Points
Andrew // Gandi.net
Andrew // Gandi.net,
A 2-3 day wait to get a domain is not normal. I can understand your frustration. If the issue was having to wait for a response from support, that should be better now that our support team doesn't have the backlog it had when you submitted this review.
Laura Gilbert
Laura Gilbert from United States,

Gandi v5 is a disaster!

1.8
I've been with Gandi for well over a decade and never had a problem. Until they switched to their new platform. I muddled my way through the transition and thought all was well. Until yesterday when I stopped receiving email. My d...Read Moreomain expired, despite being on auto-renew with a credit card. No real warning. It won't let me renew, for any price. There is no longer any live support and my first response via email was useless. Waiting for the next response. In the meantime, my business is on hold. All emails are bouncing and I can do absolutely nothing. I will be switching hosts ASAP once I get control of my business' domain again. It might be fine for a new domain, but as a long-time customer, I've been shafted. This is a disaster.Less
Magnus
Magnus,
I also didn't get a domain-will-expire reminder, after the migration to V5. I lost a domain, it wasn't of any importance in my case though, fortunately. Made me nervous. Ok this is it -- you also having had the same problem (no email, lost a domain), the now I'll look for sth else than Gandi.
Andrew // Gandi.net
Andrew // Gandi.net,
It seems like our support team was able to fix this issue but your stress is totally understanable. Besides the specific bug that made it impossible for you to renew your domain until our team fixed it, it seems like having a noti...Read Morefication that the renewal had failed would have been useful. I'll send this idea up to our development team to see if we can't do something about that.Less
Luka Rejec
Luka Rejec from Republic of Korea,

Stay away until they fix v5

1.4
Until this summer all was well. Then Gandi announced they were transitioning to a new platform. v5. Sounds good, right? Wrong.

I don't have to do much: manage my DNS, keep a few sites happy, that sort of thing. I duplicate my s...Read Moreite from one server to another and go to change my name servers.

I don't exist on gandi's services. I've been locked out. Not sure why. Maybe missed an email they sent out? Some furious messaging later, that is fixed and I enter to see ... a strange new UI, incomprehensible help texts, no service support, and promotions for something called LiveDNS. No explanation of what it is.

No, I don't need that. I just need to switch my name servers.

I can't. They're apparently managed by another company.

Gandi is my registrar, but they seem to have lost my DNS records somewhere in their v4.

I write to support.

No response.

Another support.

No response.

Twitter.

No response.

I try to switch to LiveDNS - gambling that it might work - all my custom DNS records are lost.

I need to rebuild them.

In a text file.

From scratch.

No.

This is ridiculous.
Less
Jorge Spelvin
Jorge Spelvin from France,

Not impressed

2.0
It seems that Gandi has done itself in with its new v5 platform. Things work, then they don't work. The same login works on the new (beta) platform, but not on the old. Updates to DNS records (which often require manual interventi...Read Moreon) work for a few hours, then disappear. Support seems to be non-existent - still waiting for a reply to a query I submitted 48 hours ago.

Can't recommend with so many better options available.
Less

Expert Review

Michael Levanduski
Michael Levanduski
Hosting Expert

Expert Overview

Hosting based in France sine 1999

Gandi.net is a web-based hosting company located in France. Gandi.net offers a variety of professional hosting and domain management services.  Their highly trained team provides a number of web based solutions for large and small businesses. Gandi.net was founded in 1999 and is one of the first domain name registrars approved by ICANN. They have a “no bullshit” policy and are committed to providing quality customer service and hosting solutions by putting the needs of every individual customers needs before their own.

8.8

SUPERB!

Rated by Michael Levanduski

  • User Friendly
    9

  • Support
    9

  • Features
    9

  • Reliability
    9

  • Pricing
    8

Uptime & Reliability

Good hosting with 99.9% uptime guarantee

Gandi.net prides themselves on being a company that offers 100% full on client support. They have a live dedicated team that will help you solve an issue in a matter of minutes. Gandi.net has a full resource center with tools, forums and documents to help solve the most complicated hosting issues. Most hosting provider’s only use phone calls for questions and concerns. They guarantee a 99.9% uptime and have an advanced secure server to protect your company information. Gandi.net has a very transparent contract and has been awarded in 2011 for Top Pick Web Hosting review in France.

Features

Fairly normal features

Gandi.net offers a number of different types of shared hosting packages to choose from. You have the option of choosing between, Simple Hosting, Gandi VPS Plan and Reseller plan. Each plan is structured to suit different size businesses and website platforms. Each plan varies in disk space and domains per account. Disk Space ranges from 3GB- 16TB. 1-100MB of bandwidth. A choice of 1-100 domains. For simple hosting plans you can choose between four different size packages. Gandi.net offers a small, medium, large, extra-large and doubleXL plan.

Each plan ranges from 60GB-1To. Their VPS plan is broken down into 5 plans. Each plan has a different amount of core space. Cores ranges from 1 core-12 cores with 1GB of Ram to 16GB of Ram. You can set up a prepaid account and use credits toward the amount of hours space and data is used. You have the option of paying per month or per hour.

Support

Nice support options

You can get in touch with their tech support through a ticketing system, email or a phone number.  They respond fairly quickly and are able to get your issues solved without any significant delay.  When looking on social media and other places I did not find any complaints about support, which is a good sign.

They also offer a FAQ with a lot of good information, and a good user forums system so you can get help from other people that use this hosting company.

Pricing

Average to slightly above average pricing

Gandi.net offers several different types of pricing packages to choose from ranging from $4.17+ per month and up.  There simple plans are broken down into 5 tiers. Plans for simple hosting start at $5.00-$40.00. They include web accelerator, SSL compatibility and much more. If your company is in need of VPS solutions, Gandi.net has a plan starting at $4.17. This vps plan includes 1to16 CPU cores, 256M to 24GB of RAM and 3GB to 16TB of storage. They have additional upgrades and add ons to help accelerate your web speeds and storage. The highest amount for VPS solutions is around $9.70. Gandi.net also has cloud hosting plans with 10GB of space and 2,048MB of RAM for only $23.33.

Summary

Nice option for good hosting

Their web hosting services based on their strong privacy policy and customer support team is very good. They have a reliable and attentive team to help you stay satisfied with their services. Their plans are also very competitive compared to other well-known hosting providers. They have a cancel at any time contract as long as you do not break contract by violating the terms of service  in any way. I recommend Gandi.net to those in need of a reliable reseller and vps solution for their website.

Pros:

  • Live support available 24/7
  • Good forums and FAQ
  • SSL Available

Cons:

 

 

Gandi.net Prices, Plans & Features - 2022

Shared Hosting Plans

Plan Name Space Bandwidth Panel Number of Sites Price Score
Simple Hosting S+ 50 GB 3 TB 2 $6.10 8.9 Details
Simple Hosting M 50 GB 3 TB 5 $8.14 9.0 Details
Simple Hosting L 50 GB 3 TB 10 $16.28 9.0 Details
Simple Hosting XXL 50 GB 3 TB 50 $32.55 8.5 Details

VPS Hosting Plans

Plan Name Space CPU RAM OS Price Score
Gandi V-R1 25 GB 1 core 1 GB $6.10 8.4 Details
Gandi V-R2 25 GB 1 core 2 GB $8.14 8.3 Details
Gandi V-R4 25 GB 2 cores 4 GB $19.33 9.8 Details
Gandi V-R8 25 GB 4 cores 8 GB $38.66 10 Details

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