Freenom Reviews and Expert Opinion

Based on 58 reviews in 8 languages
4.2
POOR

Customer score for Freenom

  • Reliability
    3.7 / 10
  • Pricing
    5.3 / 10
  • User Friendly
    4.5 / 10
  • Support
    3.2 / 10
  • Features
    4.1 / 10

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Freenom User Reviews

Language
Our user’s trust is our #1 priority! So Hosting Companies can't pay to change or delete reviews.
fouzi Bounezef
Algeria
  • Reliability 10
  • Pricing 10
  • User Friendly 10
  • Support 2.0
  • Features 10
8.4

Please help me

Service used: Shared
My domain has been removed
I can not renew
Knowing that I have not received any message to renew the domain on time
Domain: www. elfaidheelma3loumaty
email address :ishakess.sa@gmail.com
 
user avatar
Marcel Trik
Dear Fouzi,

The domain auto-expired on 02/15/2017. After some time expired domains become generally available again and this domain has been registered by someone else. We sent out 2 reminders prior to the expiration date. If t...Read More
Jimmy Kore
China
  • Reliability 10
  • Pricing 10
  • User Friendly 10
  • Support 10
  • Features 10
10

How long will a suspended domain be available for OTHER users?

Service used: Shared
Thank you guys for providing such a awesome service! I notice that suspended domains will be kept for a period of time, as you commented. I am wondering how long the period will be. Do you mean the free user will just keep the suspended domains forever if they don't take any action?
Freenom
Dear Jimmy,

Thank you for your feedback. When a freedomain is expired because the user didn't renew it in time, we keep the domain unavailable for other free users for 2 - 4 weeks. We do not disclose the exact time and it does ...Read More
user avatar
Horst S. Joest
Hi 'Support',
can you please explain me, why you don't reply to any ticket in my Freenom-Account? Even regarding paid domains!
Please have a look at the german section here ('Bezahlte Domains werden nicht bearbeitet, Support nicht vorhanden')
Karoline Gaertner
Spain
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Free DNS domains at a high cost.

Service used: Shared
Caution: They can get your "free" domain at their discretion, without any warning... and trust me... They do. Please, read the ToS carefully before using their services...
Freenom
Isn't this was TOS are all about? That you stick to the terms... Anyway, please share some more info (domain name) so I can look into it and reply to you in public.

Kind regards,
Freenom Support
Shakeel Ahmed
Indonesia
  • Reliability 10
  • Pricing 10
  • User Friendly 10
  • Support 6.0
  • Features 6.0
8.4

Excellent Service

Service used: Shared
I'm amazed to see such negative reviews. Maybe from rival companies who feel threatened by it prices. I have used its domain registration services and to be very honest with you everything they offer runs slick and smooth.

I ha...Read More
Freenom
Dear Shakeel,

Thank you for your positive feedback.
Note that some of the complaints are definitely true and caused by the overwhelming number of support questions we received when we opened the ticketing system. At the momen...Read More
Gary Salveson
United States
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Company is the worst

Service used: Shared
I deleted domain because they would switch hosting to other hosting sites and i now i getting emails about those website not working and support is the worst because they can not read what you have written to them nor just ignore you and delete you domain because they do not want to deal with it
Freenom
Dear Gary,

That sounds strange, as we do not provide hosting services. Can you please let me know which domain this is regarding, as I cannot find any information on your name (did you not provide your name in the account?). I would like to assist where possible...

Kind regards,
Marcel
user avatar
Gary Salveson
I did give the correct name but it just tell me how you can even help any one on here and even now the domain of social chit chat site are being taken down and a survey site for social experiment i was running got taken down. Fre...Read More
Freenom
Dear Gary,
I am still unable to find your account if you can't provide me with a domain name. I think it's only fair if you post negative reviews on message boards and the company is responsive that you give us a chance to solve...Read More
Mark Green
Palestinian Territories
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Simply thieves

Service used: Shared
They just steal your domain and cancel it or sell it to someone else while it hasn't even expired.
I would rather pay for a domain and not deal with those thieves.
Freenom
Dear Mark,

It could well be possible that we cancelled your domain before the expiration date. Freedomains come with the Freedomain content and use policies. If you violate any of our policies, we will cancel the domain. Unfort...Read More
Steve Lipksy
United States
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Worst place ever!

Service used: Shared
1st off I buy a domain through them (1st mistake) then I misspelt it went to there support and it sat there for 2 weeks unanswered then finally instead of answering it they closed it! Then I emailed them and no reply then I went t...Read More
Freenom
Dear Steve,
Misspelling a domain name can never be the mistake of the registrar, right? We have returned your money and ate the fees for the misspelled domain. Paypal claims are treated like a chargeback and result into (temporar...Read More
Eddie Coleman
Poland
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 4.0
2.4

Stay way! They will steal your domains!

Service used: Shared
Stay away from these scammers
Freenom
Hi Eddie,
Sorry to hear your bad experience. Can you provide me with more info. No domains are being cancelled without a reason. We can't steal it from you as Freenom remains the legal owner of a freedomain. But I can understand ...Read More
Robert Moore
United States
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Beware! They will take your domain away without warning

Service used: Shared
Beware. Do NOT use this service if you want a stable, honest and helpful provider. I've submitted 6 trouble tickets since October 2014 and have yet to receive one single reply.

I recently had every single domain from Freenom ge...Read More
Freenom
Dear Michael,

Can you provide me with more details on your negative experience? I'd like to understand what happened (or didn't happen) before we can take appropriate action. Couldn't find an account with your name. Please resp...Read More
user avatar
Marcel Trik
Got no response on my comment. The combination of ad campaigns and freedomains is not a good one. We do not allow the usage of freedomains for parking or other forms of sole advertisement. Unfortunately we see a lot of these so-ca...Read More
user avatar
David
Why do u suspended my domain ?
It's againts ur TOS????
i just make domain dot tk.
It's free domain.
the age just 2 weeks and start to get visitor.
Then. Bammmmm...... you suspended it without any alert or any email to tell me what wrong.
Freenom
Dear David,

Sorry for the late reply; I don't get updates from hostadvice if there is a reply, only with new cases. Can you email me your questions: mtrik@freenom.com

Freenom Expert Review 2017

Written by: Michael Levanduski

Freenom Rating

  • Reliability
    9 / 10
  • Pricing
    10 / 10
  • User Friendly
    9 / 10
  • Support
    8 / 10
  • Features
    8 / 10
8.8
Rated by Michael Levanduski

Amsterdam based hosting for low cost hosting

Freenom.com is a web-based domain management company located in Amsterdam, Netherlands. Freenom.com offers  a variety of professional domain management and reseller services for large and small businesses. Freenom.com is the world's first and only free domain provider that helps bring people online by connecting them through the latest in website building and hosting technology.

Uptime & Reliability

Compare
9

Good quality hosting with nice reliability

Freenom.com also offers technical support. If you have any questions or need to leave feedback they can be reached by phone or email.They normally reply within 24 hours. Freenom uses the latest AnyCast technology that guarantees stability and performance of all the domains it manages.They offer service monitoring and performance control with Anti Spam and virus protection. They also offer anti hack and abuse technology to keep free domains safe and secure from vulnerable intrusions.

Features

Compare
8

Easy to use features for most sites

Freenom.com offers free domain and reseller hosting packages. You have the option of choosing between unlimited domain registry's under .Tk, .GA, .CF, and .ML. All other Domains such as .com and .net start at $6.71. With Freenom.com there is no commitment and no monthly fees so you can cancel at any time. You can prepay any amount you wish in your account and register as many free domains and paid domains through their intuitive interface and API. Freenom.com reseller program is set up on an extensive API or hosting module and  allows you to have the flexibility to group and list as many customers as owners to your accounts. Their incentive program encourages customers to sign up and offers a 25% discount.

If you have a website or company in need of IP or developer services, Freenom.com offers domain management and administrative tools to help your business to protect a brand that requires increased protection all from one extensive web interface. Freenom is known to be the largest domain provider after .COM. They are well known through Europe all the way to the United States, China and Russia. With the Freenom Ip agency partner account, you can register domains with the domain registration tools that will ensure your customers brand is secure.

Support

Compare
8

Limited contact options

Freenom.com has over two lines of communication. They can be reached by live phone or email.  Once you get in touch with them they seem like they are able to solve your problems fairly quickly from what I have found.  They really don't talk too much about their support, however, which is unfortunate.

Pricing

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10

Low cost hosting

Freenom.com offers unlimited domains for free as long as they fall within the five categories of listed domains. All plans are on a month to month basis and can be canceled at anytime. There is no set up fee to register. Through freenom.com there is only a $10.00 refundable deposit within the first 30 days of service. All Freenom.com service include support and client portal with control panel. If you are not fully satisfied with their services, Freenom.com also offers 30 day money back guarantee depending on the amount of domains registered. More information on their money back guarantee and domain policies can be found on their website under Terms and conditions.

Summary

Great option for free domains and low cost hosting

Freenom.com has a very structured reseller plan that allows users to have the flexibility of managing multiple accounts from one extensive interface. I would recommend Freenom.com based on the amount of  reseller solutions they offer at little to no price upfront. Freenom gives businesses and partnering countries the opportunity to create local content within their community. If you're looking for a company to grow your business with, then I recommend using Freenom for their reseller program. Their free unlimited domains is unmatched in the hosting community. And with no set up fees and only $10 to get started, its a  no brainer to choose them for your next hosting solution.

Pros:

  • 30 day money back guarantee
  • Free domains (specific top level domains)

Cons:

  • Only offering shared hosting
  • Limited tech support options

 

 

 

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