Freenom Reviews and Expert Opinion

Based on 92 reviews in 9 languages
4.1
POOR

Customer score for Freenom

5
8
SUPERB!
4
7
Good
3
12
DECENT
2
20
POOR
1
45
STAY AWAY

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Our user’s trust is our #1 priority! So Hosting Companies can't pay to change or delete reviews.
Robert Moore
United States
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Beware! They will take your domain away without warning

Service used: Shared
Beware. Do NOT use this service if you want a stable, honest and helpful provider. I've submitted 6 trouble tickets since October 2014 and have yet to receive one single reply.

I recently had every single domain from Freenom ge...Read More
Freenom
Dear Michael,

Can you provide me with more details on your negative experience? I'd like to understand what happened (or didn't happen) before we can take appropriate action. Couldn't find an account with your name. Please resp...Read More
user avatar
Marcel Trik
Got no response on my comment. The combination of ad campaigns and freedomains is not a good one. We do not allow the usage of freedomains for parking or other forms of sole advertisement. Unfortunately we see a lot of these so-ca...Read More
user avatar
David
Why do u suspended my domain ?
It's againts ur TOS????
i just make domain dot tk.
It's free domain.
the age just 2 weeks and start to get visitor.
Then. Bammmmm...... you suspended it without any alert or any email to tell me what wrong.
Freenom
Dear David,

Sorry for the late reply; I don't get updates from hostadvice if there is a reply, only with new cases. Can you email me your questions: mtrik@freenom.com
secretvpn company
Germany
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

They are almost fraud

Never ever use these f****, they will basiclally steal everything you have with them, these guys do not adhere to their own free domain policy and they could set your free domain to fraud status whether there is a website on it or...Read More
user avatar
Marcel
Dear secretvpn company,

Please share the domains that we "stole" from you, so we can continue the discussion here. Looking that the way you complain here, I am pretty sure you won't do this.

Furthermore. We provide a service...Read More
user avatar
Adam
What a dick reply by a "company"
user avatar
Marcel
When someone does not show a name, does not share the domain name that this complaint is about and simply lies? You have no idea how many times we hear and see these anonymous messages that others take seriously. Believe me, we in...Read More
anon ymous
United States
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

terrible support

Marcel -- your site DOES say you offer support within 24 hours, but it's been MONTHS since I've received a reply.
You should be shut down or work harder at keeping fraudulent, abusive users out.
user avatar
Marcel
Dear anonymous user, can you provide me with more details, so I can actually find out what this is about? You can email me as well if you want. Kind regards, Marcel
Jennifer Aviles
United Kingdom
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

BAD BAD BAD !

Horrible experience.
Freenom
Dear Jennifer,

I cannot find an account under your name. Can you provide me with some more info, so I can help you out?

Kind regards,
Freenom
user avatar
J Scott
Seems to me that you are 100% right. Never had anyone just block a page with no way to get rid of it 😬
Freenom
Dear J. Scott,

What is the domain that we blocked? Please provide me with more details so I can reply in depth.

Kind regards,
Freenom
Ryan Mills
Malta
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Worse service ever - stay away

Support do not respond. They suspend your free domains when they like without informing you and without telling you why. It is easy for Freenom to assume that they suspend the free domains because we breach the T&C, however if...Read More
user avatar
Literal
They delete it if the forwarded site is down when the freenom spiders check it
Freenom
Dear Sir/Madam,

You obviously don't understand Freenom's business. When we suspend domains we don't offer them to anyone for a while. We never sell domains to high bidders; no auction whatsoever. Prices for purchase are fixed a...Read More
user avatar
Ryan Mills
What are we talking about here? I spent 5 mins and made a few searches in Google.

Freenom has been in disputes with ICANN over suspensions. I mean, which decent domain registrar gets regularly suspended by ICANN and then files ...Read More
Freenom
Dear Ryan,

That's so easy man... Yes, we have had literary 1 issue with ICANN, which led to a temporary suspension. Reason: we deleted a fraudulently registered domain in the first 3 months or our registrar activity. The rules ...Read More
user avatar
Ryan Mills
Incorrect Info? I think that you are giving out incorrect info and trying to seem nice. Are we doing the same searches in Google? I am finding articles containing things like the following:

"Freenom, the company behind .tk and ...Read More
Freenom
So, you are very well informed. And where is the info about the response from OpenTLD? You don't care.. which is very obvious. Back to you: share the domain name and I will comment. How many times should I ask? At this moment I as...Read More
user avatar
Ryan Mills
I fully understand your business.

Pasting extracts from two clauses from your T&C. I think the readers can read these two clauses and make 1 + 1. Everyone can read the full clauses via your website. Please do - I am purely hig...Read More
Freenom
Dear Ryan,

No you don't understand it. If you would, you wouldn't post the terms and try to use them as an explanation for your incorrect remarks. What it says is the truth... a freedomain will remain owned by Freenom. The "USE...Read More
user avatar
Ryan Mills
Everyone is free to read the terms on your website, however most of the people sign up and never read them. Legally they mean what they mean - ask a lawyer if I am right. Your trying to seem like you are a saint doesn't work with ...Read More
Freenom
So you are saying that you did not read the terms when you approved them... sorry about that. Next time, please read them, so you understand how things work. May I know what domain we took from you, so I can respond in depth?
user avatar
Ryan Mills
Just to add onto my last response. I was being sarcastic there - I didn't mean an actual real live auction for domains.

Do you think people are stupid and can't see that some of the domains for the "free" TDLs from your websit...Read More
Freenom
Hi Ryan,

1. It's TLD's, Top Level Domains :)

We run 5 TLDs and provide domains for free. Not all, cause we protect trademarks and of course also sell domains. You can chose to become a user of a freedomain or an owner of a...Read More
user avatar
Hugo YAW
yeah, i sent mail to freenom support but i never have reply from freenom.
my domain doctoraccounting.cf is suspended.
i read freenom tos and i think i never break that tos.
i just use that for updater for my desktop application, check that if u dont believe
user avatar
Ryan Mills
You need to learn to treat your customers with some respect.

You seem to have time to correct my punctuation, however do not have time to respond to support. Is it your full time job to go around these public review websites an...Read More
Freenom
I will, what's the domain name you lost?
user avatar
Ryan Mills
Why don't you inform the user that the domain has been suspended or will be suspended and provide a reason? Why do you just suspend it in the blink of an eye? I do not want to provide information on my domain/s in public and I am ...Read More
Freenom
Dear Ryan,

We do... when the domain is not working. We don't when the content terms are not followed or when the domain is used for phishing or other abusive activities. What is the domain name we suspended? I can share the reason here...
user avatar
Ryan Mills
Hi,

It is funny how you reply on places like these to pretend that you care about your clients and then never reply to support. You do not care about the clients who get free domains or about those who provide you with low inco...Read More
Freenom
Still didn't share the domain... why not?

Agree, if you don't like us, don't use our services. Unfortunately you don't allow me to respond in detail on your issues. Too bad, I always like to clear things.

Good luck in your business.

user avatar
Ryan Mills
Agreed from my end too. I will NOT use any of your services. You really need to work on your support.
Ticket ID #302779
India
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Guess what. It's time to take it to the public now

My first email I sent was 11 days ago, My first ticket was 4 days ago.
I transferred a domain from my previous registrar (1and1) to freenom.
I got few emails asking for confirmation etc. I did that.
I paid freenom and I was at ...Read More
 
user avatar
Marcel
Dear Registrant,

You received a reply and we fixed the solution. Your first ticket was opened on September 19, not 11... Anyway, we should have replied to you that we were working on the issue, which took some time to resolve. ...Read More
user avatar
Aayush Kheterpal
Yes, I have seen that and it's fixed.
Unfortunately, because my whois information was public for over 3 weeks, all thanks to you guys and the bug, my email address gets over 200 spam emails regarding website constructions every d...Read More
user avatar
Marcel
Dear Aayush,

Sorry to hear this, but please note that Freenom NEVER touches the whois information, unless the ID Shield (whois proxy) terms have been violated. This cannot be the case with an incoming transfer. I have no access...Read More
user avatar
Aayush Kheterpal
Trust me, I would've if I could've. I get logged out while submitting the ticket itself
user avatar
Marcel
Dear Aayush,

I see, just talked to the Techies about this and they are aware of it. Are you using a social login for any chance?

Shall we continue the discussion per email? marcel@freenom.com

Kind regards,
Marcel
user avatar
Aayush Kheterpal
I have sent an email.
Looking forward to getting it fixed
Jack Arildson
United States
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Scammed me out of my PAID domain

I have paid for a year of my .net domain. I HAD turned on auto renew and added funds to my account. I will be charging back if I do not get my domain back as it had expired with auto renew on.
Freenom
Dear Jack,

Please share the domain name here or drop me an email on marcel@freenom.com. I will look into this.

Kind regards,
Freenom Team
user avatar
Jack Arildson
The domain was tcuser.net. Waited for it to expire. I'm now with NameCheap who doesn't scam me..
Freenom
Dear Jack,

If the domain was set on autorenew, an invoice would have been generated close to the expiration date. I have checked with our techies and they confirm that the domainname was NOT on autorenew... this is why there wa...Read More
Dr. Singh
India
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Unethical practices by freenom

Freenom suspended my all domain with arbitrary excuse.

My site are functional in blogger.

And working fine few weeks with freenom domains.
But suddenly my domains suspended saying not functional website.

Sites are still functional in blogger.
Freenom
Dear Dr. Singh,

For an indepth response, please include a domainname. Also note, we do not provide support for freedomains. The answers can be found in the knowledge base and any domain suspension (except for phishing or copyri...Read More
user avatar
Dr. Singh
You are asking for domain name and also saying we are not providing any support. You're contradict in yourself.

I have send a detailed mail in this regard from this mailid .


Kindly check and reply .

Now Your have to prove freenom as nonfraud company.

Freenom
Dear Dr. Singh,
We indeed do not provide support on free domains. I want to respond on the message board, as you felt the need to share your frustration here as well. So please share the domain name, so I can explain the reason.

Kind regards,
Karoline Gaertner
Spain
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Free DNS domains at a high cost.

Service used: Shared
Caution: They can get your "free" domain at their discretion, without any warning... and trust me... They do. Please, read the ToS carefully before using their services...
Freenom
Isn't this was TOS are all about? That you stick to the terms... Anyway, please share some more info (domain name) so I can look into it and reply to you in public.

Kind regards,
Freenom Support
Disappointed User
Germany
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Terrible service, you get what you pay for

The service was good at first, there were a couple of missing features compared to other registers, but no big deal, it's free after all. Until...
Suddenly, the DNS records changed and my two domains domains started redirecting t...Read More
Freenom
Dear Sir/Madam,

Sorry to hear you are unhappy. Apparently you did not renew the domains, which is needed as some point. The fact that you can only register them again for money is a protection we offer to our free users. If you...Read More
user avatar
psz
What are you talking about? How is domain offered for money a protection against someone else registering it? What stops anyone else from simply paying you and taking the name?

What are you writing is an explicit confirmation y...Read More
user avatar
Marcel
It's very simple; when it's available for free it will be registered by someone else instantly and if this user follows the rules, we can (and will) not take it back. Providing it for free the minute it is cancelled ceases the opp...Read More
user avatar
psz
Ok, I really want to understand your reasoning behind that.
Why won't you allow re-registering the domain for free by the previous registrant?
user avatar
Marcel
Sorry, did not see your last question.

If we don't include the renewal requirement and allow free renewal after the domain was expired, you can still register freedomains without taking the terms and conditions into considerati...Read More

Freenom Expert Review 2017

Written by: Michael Lavnduski

Freenom Rating

  • Reliability
    9 / 10
  • Pricing
    10 / 10
  • User Friendly
    9 / 10
  • Support
    8 / 10
  • Features
    8 / 10
8.8
Rated by Michael Lavnduski

Amsterdam based hosting for low cost hosting

Freenom.com is a web-based domain management company located in Amsterdam, Netherlands. Freenom.com offers  a variety of professional domain management and reseller services for large and small businesses. Freenom.com is the world's first and only free domain provider that helps bring people online by connecting them through the latest in website building and hosting technology.

Uptime & Reliability

Compare
9

Good quality hosting with nice reliability

Freenom.com also offers technical support. If you have any questions or need to leave feedback they can be reached by phone or email.They normally reply within 24 hours. Freenom uses the latest AnyCast technology that guarantees stability and performance of all the domains it manages.They offer service monitoring and performance control with Anti Spam and virus protection. They also offer anti hack and abuse technology to keep free domains safe and secure from vulnerable intrusions.

Features

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8

Easy to use features for most sites

Freenom.com offers free domain and reseller hosting packages. You have the option of choosing between unlimited domain registry's under .Tk, .GA, .CF, and .ML. All other Domains such as .com and .net start at $6.71. With Freenom.com there is no commitment and no monthly fees so you can cancel at any time. You can prepay any amount you wish in your account and register as many free domains and paid domains through their intuitive interface and API. Freenom.com reseller program is set up on an extensive API or hosting module and  allows you to have the flexibility to group and list as many customers as owners to your accounts. Their incentive program encourages customers to sign up and offers a 25% discount.

If you have a website or company in need of IP or developer services, Freenom.com offers domain management and administrative tools to help your business to protect a brand that requires increased protection all from one extensive web interface. Freenom is known to be the largest domain provider after .COM. They are well known through Europe all the way to the United States, China and Russia. With the Freenom Ip agency partner account, you can register domains with the domain registration tools that will ensure your customers brand is secure.

Support

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8

Limited contact options

Freenom.com has over two lines of communication. They can be reached by live phone or email.  Once you get in touch with them they seem like they are able to solve your problems fairly quickly from what I have found.  They really don't talk too much about their support, however, which is unfortunate.

Pricing

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10

Low cost hosting

Freenom.com offers unlimited domains for free as long as they fall within the five categories of listed domains. All plans are on a month to month basis and can be canceled at anytime. There is no set up fee to register. Through freenom.com there is only a $10.00 refundable deposit within the first 30 days of service. All Freenom.com service include support and client portal with control panel. If you are not fully satisfied with their services, Freenom.com also offers 30 day money back guarantee depending on the amount of domains registered. More information on their money back guarantee and domain policies can be found on their website under Terms and conditions.

Summary

Great option for free domains and low cost hosting

Freenom.com has a very structured reseller plan that allows users to have the flexibility of managing multiple accounts from one extensive interface. I would recommend Freenom.com based on the amount of  reseller solutions they offer at little to no price upfront. Freenom gives businesses and partnering countries the opportunity to create local content within their community. If you're looking for a company to grow your business with, then I recommend using Freenom for their reseller program. Their free unlimited domains is unmatched in the hosting community. And with no set up fees and only $10 to get started, its a  no brainer to choose them for your next hosting solution.

Pros:

  • 30 day money back guarantee
  • Free domains (specific top level domains)

Cons:

  • Only offering shared hosting
  • Limited tech support options

 

 

 

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