Freenom Reviews and Expert Opinion

Based on 131 reviews in 11 languages
4.1
POOR

Customer score for Freenom

  • Reliability
    3.7 / 10
  • Pricing
    5.5 / 10
  • User Friendly
    4.3 / 10
  • Support
    3.1 / 10
  • Features
    4.1 / 10

Detailed Scores / Summary

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Nekram Till
Estonia
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0
NEW

Copyright infringement department not working

Freenom says that they operates a dedicated abuse and copyright infringement department that handles efficiently all spam, phishing, abuse and copyright infringement problems within one day, 7 days a week.
But thats not true I have waited over 10 days any reply. Very bad support
Rowen Pereira
Guam
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

No Communication

Service used: Dedicated Server
Was planning on buying a domain with freenom so wanted to try a free one first it was working good for awhile but then they suspended my domain and didnt notify me for what reason. As of right now my domain (drtoapple.tk) is still suspended...
user avatar
Marcel
Dear Rowan,

Sorry to hear you are unhappy.
Freenom works with trusted partners that are able to take down a freedomain when it's infringing our terms or considered to be abusive (copyright infringement, phishing, spam, etc). ...Read More
user avatar
RowenPereira
Okay so is there anyway to get it back up and anyway to find out why so I don’t make that mistake again ? I don’t wanna get a domain and it get suspended again and I don’t know why
user avatar
Marcel
Dear Rowen,

We don't undo cancellations from our trusted partners. My wild guess would be that Apple complained to their brand protection agency who took it down. Safest way to use our freedomains is not to include trademark names in the domain.

Kind regards,
Freenom
user avatar
V T
I can't login to my account.y password reset and I'm told no account with such exist. I sent email to info@freenom.com and nothing happens since then. I have several paid domains.
Edvinas Negrijus
Lithuania
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

3 days wainting for response but still nothing

Service used: Shared
I've registered a domain but it's showing dns not found when i try to reach it. 3 days I've been sending e-mails to them but no response yet. AWFUL COMPANY NOT TAKING CARE ABOUT CUSTOMERS
 
 
user avatar
Marcel
Dear Edvinas,

Please contact support by emailing support@freenom.com.
However, please do note that we do not provide support for freedomains. I have to refer you to the knowledge database in my.freenom.com.

By the way, you...Read More
user avatar
Marc
Have you added a record to the DNS section of your domain?
user avatar
Marcel
Good question, Marc... usually would explain the problem. In this case it was URL forwarded to an active page. When I checked there was no issue.
Desislava Aleksova
Bulgaria
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Freenom stoped my domain transfer

Service used: Website Builder
Freenom stoped my domayn transfer. I paid for this domain, its not free. They dont want change my email adress to validate transfer . Thank you FREENOM.
user avatar
Marcel
Dear Desislava,

As a registrar, Freenom is unable to change the email address of the registrant when there is an incoming transfer. You should change the whois at your current registrar and then we can resubmit the transfer. Ha...Read More
secretvpn company
Germany
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

They are almost fraud

Never ever use these f****, they will basiclally steal everything you have with them, these guys do not adhere to their own free domain policy and they could set your free domain to fraud status whether there is a website on it or...Read More
user avatar
Marcel
Dear secretvpn company,

Please share the domains that we "stole" from you, so we can continue the discussion here. Looking that the way you complain here, I am pretty sure you won't do this.

Furthermore. We provide a service...Read More
user avatar
Adam
What a d*** reply by a "company"
user avatar
Marcel
When someone does not show a name, does not share the domain name that this complaint is about and simply lies? You have no idea how many times we hear and see these anonymous messages that others take seriously. Believe me, we in...Read More
Ticket ID #302779
India
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Guess what. It's time to take it to the public now

My first email I sent was 11 days ago, My first ticket was 4 days ago.
I transferred a domain from my previous registrar (1and1) to freenom.
I got few emails asking for confirmation etc. I did that.
I paid freenom and I was at ...Read More
 
user avatar
Marcel
Dear Registrant,

You received a reply and we fixed the solution. Your first ticket was opened on September 19, not 11... Anyway, we should have replied to you that we were working on the issue, which took some time to resolve. ...Read More
user avatar
Aayush Kheterpal
Yes, I have seen that and it's fixed.
Unfortunately, because my whois information was public for over 3 weeks, all thanks to you guys and the bug, my email address gets over 200 spam emails regarding website constructions every d...Read More
user avatar
Marcel
Dear Aayush,

Sorry to hear this, but please note that Freenom NEVER touches the whois information, unless the ID Shield (whois proxy) terms have been violated. This cannot be the case with an incoming transfer. I have no access...Read More
user avatar
Aayush Kheterpal
Trust me, I would've if I could've. I get logged out while submitting the ticket itself
user avatar
Marcel
Dear Aayush,

I see, just talked to the Techies about this and they are aware of it. Are you using a social login for any chance?

Shall we continue the discussion per email? marcel@freenom.com

Kind regards,
Marcel
user avatar
Aayush Kheterpal
I have sent an email.
Looking forward to getting it fixed
Disappointed User
Germany
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Terrible service, you get what you pay for

The service was good at first, there were a couple of missing features compared to other registers, but no big deal, it's free after all. Until...
Suddenly, the DNS records changed and my two domains domains started redirecting t...Read More
Freenom
Dear Sir/Madam,

Sorry to hear you are unhappy. Apparently you did not renew the domains, which is needed as some point. The fact that you can only register them again for money is a protection we offer to our free users. If you...Read More
user avatar
psz
What are you talking about? How is domain offered for money a protection against someone else registering it? What stops anyone else from simply paying you and taking the name?

What are you writing is an explicit confirmation y...Read More
user avatar
Marcel
It's very simple; when it's available for free it will be registered by someone else instantly and if this user follows the rules, we can (and will) not take it back. Providing it for free the minute it is cancelled ceases the opp...Read More
user avatar
psz
Ok, I really want to understand your reasoning behind that.
Why won't you allow re-registering the domain for free by the previous registrant?
user avatar
Marcel
Sorry, did not see your last question.

If we don't include the renewal requirement and allow free renewal after the domain was expired, you can still register freedomains without taking the terms and conditions into considerati...Read More
Andrew Black
Ukraine
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Very unfair and no support service

I had 2 domains registered with them for a 2+ years. All was fine... just few weeks ago I noticed that my domains was vanished from the control panel. But they still worked and had lot of time until expiration, if I check them via...Read More
Freenom
Dear Andrew,

There is always a reason. Can you share some of the domain names in an answer on this portal? After that I can reply with the exact reasons about what happened.

Kind regards,
Freenom Team
user avatar
Andrew Black
Currently my issue was resolved by tech support, but time of their reaction and what they really react on reasonable time, looks a little bit... strange. But, as I saisd above, problem was resolved, but I can't do nothing with feedback above - there is no optiion to edit it or remove.
Freenom
Dear Andrew,

No worries... glad to hear the issue was resolved.

Kind regards,
Marcel
user avatar
bolaji
Hi, I have been working with freenom for years, but never had to work. Any reasons why I would get eatethnic.tk’s server DNS address could not be found. error? my A records are fine and the default nameservers also. I left the nam...Read More
Freenom
Dear Sir/Madam,

What domain is this regarding?

Kind regards,
Freenom Team
Jack Arildson
United States
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Scammed me out of my PAID domain

I have paid for a year of my .net domain. I HAD turned on auto renew and added funds to my account. I will be charging back if I do not get my domain back as it had expired with auto renew on.
Freenom
Dear Jack,

Please share the domain name here or drop me an email on marcel@freenom.com. I will look into this.

Kind regards,
Freenom Team
user avatar
Jack Arildson
The domain was tcuser.net. Waited for it to expire. I'm now with NameCheap who doesn't scam me..
Freenom
Dear Jack,

If the domain was set on autorenew, an invoice would have been generated close to the expiration date. I have checked with our techies and they confirm that the domainname was NOT on autorenew... this is why there wa...Read More
user avatar
Jack Arildson
It was on autorenew. I made sure to do that when I deposited the funds into the account. I also did open a support ticket, although it appears you deleted it. Accusing your customers of being unprofessional is so professional, am ...Read More
thee233 asd
Poland
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

zero to non customer service

i've bought domain in freenom and paid via bank transfer. two weeks later, my order has been canceled, and nobody is responding to my tickets for two weeks now, and domain is still inactive.

Freenom Expert Review 2018

Written by: Michael Lavnduski

Freenom Rating

  • Reliability
    9 / 10
  • Pricing
    10 / 10
  • User Friendly
    9 / 10
  • Support
    8 / 10
  • Features
    8 / 10
8.8
Rated by Michael Lavnduski

Amsterdam based hosting for low cost hosting

Freenom.com is a web-based domain management company located in Amsterdam, Netherlands. Freenom.com offers  a variety of professional domain management and reseller services for large and small businesses. Freenom.com is the world's first and only free domain provider that helps bring people online by connecting them through the latest in website building and hosting technology.

Uptime & Reliability

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9

Good quality hosting with nice reliability

Freenom.com also offers technical support. If you have any questions or need to leave feedback they can be reached by phone or email.They normally reply within 24 hours. Freenom uses the latest AnyCast technology that guarantees stability and performance of all the domains it manages.They offer service monitoring and performance control with Anti Spam and virus protection. They also offer anti hack and abuse technology to keep free domains safe and secure from vulnerable intrusions.

Features

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8

Easy to use features for most sites

Freenom.com offers free domain and reseller hosting packages. You have the option of choosing between unlimited domain registry's under .Tk, .GA, .CF, and .ML. All other Domains such as .com and .net start at $6.71. With Freenom.com there is no commitment and no monthly fees so you can cancel at any time. You can prepay any amount you wish in your account and register as many free domains and paid domains through their intuitive interface and API. Freenom.com reseller program is set up on an extensive API or hosting module and  allows you to have the flexibility to group and list as many customers as owners to your accounts. Their incentive program encourages customers to sign up and offers a 25% discount.

If you have a website or company in need of IP or developer services, Freenom.com offers domain management and administrative tools to help your business to protect a brand that requires increased protection all from one extensive web interface. Freenom is known to be the largest domain provider after .COM. They are well known through Europe all the way to the United States, China and Russia. With the Freenom Ip agency partner account, you can register domains with the domain registration tools that will ensure your customers brand is secure.

Support

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8

Limited contact options

Freenom.com has over two lines of communication. They can be reached by live phone or email.  Once you get in touch with them they seem like they are able to solve your problems fairly quickly from what I have found.  They really don't talk too much about their support, however, which is unfortunate.

Pricing

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10

Low cost hosting

Freenom.com offers unlimited domains for free as long as they fall within the five categories of listed domains. All plans are on a month to month basis and can be canceled at anytime. There is no set up fee to register. Through freenom.com there is only a $10.00 refundable deposit within the first 30 days of service. All Freenom.com service include support and client portal with control panel. If you are not fully satisfied with their services, Freenom.com also offers 30 day money back guarantee depending on the amount of domains registered. More information on their money back guarantee and domain policies can be found on their website under Terms and conditions.

Summary

Great option for free domains and low cost hosting

Freenom.com has a very structured reseller plan that allows users to have the flexibility of managing multiple accounts from one extensive interface. I would recommend Freenom.com based on the amount of  reseller solutions they offer at little to no price upfront. Freenom gives businesses and partnering countries the opportunity to create local content within their community. If you're looking for a company to grow your business with, then I recommend using Freenom for their reseller program. Their free unlimited domains is unmatched in the hosting community. And with no set up fees and only $10 to get started, its a  no brainer to choose them for your next hosting solution.

Pros:

  • 30 day money back guarantee
  • Free domains (specific top level domains)

Cons:

  • Only offering shared hosting
  • Limited tech support options

 

 

 

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