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Freenom Reviews and Expert Opinion

Based on 53 reviews in 8 languages
4.2
POOR

Customer score for Freenom

  • Reliability
    3.7 / 10
  • Pricing
    5.4 / 10
  • User Friendly
    4.6 / 10
  • Support
    3.3 / 10
  • Features
    4.2 / 10

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Freenom Users Reviews

Language
Our user’s trust is our #1 priority! So Hosting Companies can't pay to change or delete reviews.
Robert Moore
United States
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Beware! They will take your domain away without warning

Service used: Shared
Beware. Do NOT use this service if you want a stable, honest and helpful provider. I've submitted 6 trouble tickets since October 2014 and have yet to receive one single reply.

I recently had every single domain from Freenom ge...Read More
Freenom
Dear Michael,

Can you provide me with more details on your negative experience? I'd like to understand what happened (or didn't happen) before we can take appropriate action. Couldn't find an account with your name. Please resp...Read More
user avatar
Marcel Trik
Got no response on my comment. The combination of ad campaigns and freedomains is not a good one. We do not allow the usage of freedomains for parking or other forms of sole advertisement. Unfortunately we see a lot of these so-ca...Read More
user avatar
David
Why do u suspended my domain ?
It's againts ur TOS????
i just make domain dot tk.
It's free domain.
the age just 2 weeks and start to get visitor.
Then. Bammmmm...... you suspended it without any alert or any email to tell me what wrong.
Freenom
Dear David,

Sorry for the late reply; I don't get updates from hostadvice if there is a reply, only with new cases. Can you email me your questions: mtrik@freenom.com
Muhammad Idrees
Pakistan
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Worst Experience

Very bad experience with freenom.com. They have very poor support. You will not take any answer before 3 days, even if you are in a very very big trouble with their system. Their system is even more poor. I have registered 2 domai...Read More
Freenom
Dear Muhammad,
Can you provide more details? I am unable to say anything about your complaint if it's about domains in general... please email me at mtrik@freenom.com
Eddie Coleman
Poland
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 4.0
2.4

Stay way! They will steal your domains!

Service used: Shared
Stay away from these scammers
Freenom
Hi Eddie,
Sorry to hear your bad experience. Can you provide me with more info. No domains are being cancelled without a reason. We can't steal it from you as Freenom remains the legal owner of a freedomain. But I can understand ...Read More
Rose Manru
Nigeria
  • Reliability 2.0
  • Pricing 10
  • User Friendly 6.0
  • Support 2.0
  • Features 6.0
5.2

Good is you are not doing something serious online

Am hoping the company will change for the best.
Freenom
Dear Rose,
Thanks for your feedback. We are working on improving our support. The technical knowledge compliant is new to me; can you provide me with more info? Same with the phone; can you let me know what number you dialed? Preferably per email: mtrik@freenom.com

Kind regards,
Marcel
Jared in Chicago
United States
  • Reliability 2.0
  • Pricing 4.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.4

Fraud They will steal your domain

I registered several domains for one year. It has been about 6 weeks, and all of the domains are now registered to the Freenom company and I have no access to them. I submitted a support ticket and never heard back. This "service" is a failure even if you choose the free option.
Freenom
Daar Jared,

Can you tell me which domains this is regarding? Or send an email...

Kind regards,
Marcel
Freenom
Dear Jared,

1. Agreed; support should speed up. We are working on it.
2. Registrering freedomains dot not give you ownership; that's when you purchase a domain. Freedomains are subject to content rules and other regulations. N...Read More
user avatar
Eko Hermiyanto
Dear Marcel,

Freenom has cancelled www.agorabedding.ga. I have directed the domain to my Blogspot website. Is there any rules and regulations which I didn't comply?
Freenom
Dear Eko,

Your domain was cancelled for the following reason:
"The spider could not reach the webservice and therefore cancelled the domain (reason: DNS NoAnswer) ". Freedomain require to be active at all times. I can give you...Read More
Steve Lipksy
United States
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Worst place ever!

Service used: Shared
1st off I buy a domain through them (1st mistake) then I misspelt it went to there support and it sat there for 2 weeks unanswered then finally instead of answering it they closed it! Then I emailed them and no reply then I went t...Read More
Freenom
Dear Steve,
Misspelling a domain name can never be the mistake of the registrar, right? We have returned your money and ate the fees for the misspelled domain. Paypal claims are treated like a chargeback and result into (temporar...Read More
Pedro S.
Netherlands
  • Reliability 2.0
  • Pricing 4.0
  • User Friendly 4.0
  • Support 2.0
  • Features 2.0
2.8

Worst support Ive had in years of hosting

Customer support is next to zero, no reply, nothing.
Their system is just failing.
One of my domains is down for 2 days, its a payed domain, I have credits in my account and I have the domain on autorenewal, BUT my domain now ha...Read More
Freenom
Dear Pedro,

Sorry to hear this. In order to find your account and look into the issue, can you please provide me with a domain name or your email address?

Kind regards,
Marcel
Freenom Team
Mark Green
Palestinian Territories
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Simply thieves

Service used: Shared
They just steal your domain and cancel it or sell it to someone else while it hasn't even expired.
I would rather pay for a domain and not deal with those thieves.
Freenom
Dear Mark,

It could well be possible that we cancelled your domain before the expiration date. Freedomains come with the Freedomain content and use policies. If you violate any of our policies, we will cancel the domain. Unfort...Read More
Gary Salveson
United States
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Company is the worst

Service used: Shared
I deleted domain because they would switch hosting to other hosting sites and i now i getting emails about those website not working and support is the worst because they can not read what you have written to them nor just ignore you and delete you domain because they do not want to deal with it
Freenom
Dear Gary,

That sounds strange, as we do not provide hosting services. Can you please let me know which domain this is regarding, as I cannot find any information on your name (did you not provide your name in the account?). I would like to assist where possible...

Kind regards,
Marcel
user avatar
Gary Salveson
I did give the correct name but it just tell me how you can even help any one on here and even now the domain of social chit chat site are being taken down and a survey site for social experiment i was running got taken down. Fre...Read More
Freenom
Dear Gary,
I am still unable to find your account if you can't provide me with a domain name. I think it's only fair if you post negative reviews on message boards and the company is responsive that you give us a chance to solve...Read More
Michael Hammer
Ukraine
  • Reliability 6.0
  • Pricing 10
  • User Friendly 6.0
  • Support 4.0
  • Features 6.0
6.4

strange company

Setting up the free site was instant and painless, and they seemed perfectly nice, even offered to renew it just before 1 year (for money or free- can't tell cause it seemed both). I didn't see the emails and when it expired, sudd...Read More
Freenom
Dear Michael,

Can you send me and email with your problems. We always offer our free users to renew their domain without any payment. When you forget to renew, the domain is cancelled, but only still available (for free) to reg...Read More

Freenom Expert Review 2017

Written by: Michael Lavnduski

Freenom Rating

  • Reliability
    9 / 10
  • Pricing
    10 / 10
  • User Friendly
    9 / 10
  • Support
    8 / 10
  • Features
    8 / 10
8.8
Rated by Michael Lavnduski

Amsterdam based hosting for low cost hosting

Freenom.com is a web-based domain management company located in Amsterdam, Netherlands. Freenom.com offers  a variety of professional domain management and reseller services for large and small businesses. Freenom.com is the world's first and only free domain provider that helps bring people online by connecting them through the latest in website building and hosting technology.

Uptime & Reliability

Compare
9

Good quality hosting with nice reliability

Freenom.com also offers technical support. If you have any questions or need to leave feedback they can be reached by phone or email.They normally reply within 24 hours. Freenom uses the latest AnyCast technology that guarantees stability and performance of all the domains it manages.They offer service monitoring and performance control with Anti Spam and virus protection. They also offer anti hack and abuse technology to keep free domains safe and secure from vulnerable intrusions.

Features

Compare
8

Easy to use features for most sites

Freenom.com offers free domain and reseller hosting packages. You have the option of choosing between unlimited domain registry's under .Tk, .GA, .CF, and .ML. All other Domains such as .com and .net start at $6.71. With Freenom.com there is no commitment and no monthly fees so you can cancel at any time. You can prepay any amount you wish in your account and register as many free domains and paid domains through their intuitive interface and API. Freenom.com reseller program is set up on an extensive API or hosting module and  allows you to have the flexibility to group and list as many customers as owners to your accounts. Their incentive program encourages customers to sign up and offers a 25% discount.

If you have a website or company in need of IP or developer services, Freenom.com offers domain management and administrative tools to help your business to protect a brand that requires increased protection all from one extensive web interface. Freenom is known to be the largest domain provider after .COM. They are well known through Europe all the way to the United States, China and Russia. With the Freenom Ip agency partner account, you can register domains with the domain registration tools that will ensure your customers brand is secure.

Support

Compare
8

Limited contact options

Freenom.com has over two lines of communication. They can be reached by live phone or email.  Once you get in touch with them they seem like they are able to solve your problems fairly quickly from what I have found.  They really don't talk too much about their support, however, which is unfortunate.

Pricing

Compare
10

Low cost hosting

Freenom.com offers unlimited domains for free as long as they fall within the five categories of listed domains. All plans are on a month to month basis and can be canceled at anytime. There is no set up fee to register. Through freenom.com there is only a $10.00 refundable deposit within the first 30 days of service. All Freenom.com service include support and client portal with control panel. If you are not fully satisfied with their services, Freenom.com also offers 30 day money back guarantee depending on the amount of domains registered. More information on their money back guarantee and domain policies can be found on their website under Terms and conditions.

Summary

Great option for free domains and low cost hosting

Freenom.com has a very structured reseller plan that allows users to have the flexibility of managing multiple accounts from one extensive interface. I would recommend Freenom.com based on the amount of  reseller solutions they offer at little to no price upfront. Freenom gives businesses and partnering countries the opportunity to create local content within their community. If you're looking for a company to grow your business with, then I recommend using Freenom for their reseller program. Their free unlimited domains is unmatched in the hosting community. And with no set up fees and only $10 to get started, its a  no brainer to choose them for your next hosting solution.

Pros:

  • 30 day money back guarantee
  • Free domains (specific top level domains)

Cons:

  • Only offering shared hosting
  • Limited tech support options

 

 

 

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