Freenom Reviews and Expert Opinion

Based on 71 reviews in 8 languages
4.1
POOR

Customer score for Freenom

  • Reliability
    3.5 / 10
  • Pricing
    5.5 / 10
  • User Friendly
    4.5 / 10
  • Support
    3.1 / 10
  • Features
    4.0 / 10

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Purci Béla
Hungary
  • Reliability 2.0
  • Pricing 10
  • User Friendly 4.0
  • Support 2.0
  • Features 2.0
4.0
NEW

If you buy cheaply you pay dearly.

Service used: CDN
They suspend domains without any notice, and do not reply to emails.
They also cancelled my domains a couple of times, and care nothing about facts, truth or proof. (I sent them a ping log, the server was up, continously.)

If you need a reliable service, forget them.
Jack Arildson
United States
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0
NEW

Scammed me out of my PAID domain

I have paid for a year of my .net domain. I HAD turned on auto renew and added funds to my account. I will be charging back if I do not get my domain back as it had expired with auto renew on.
John Habis
Switzerland
  • Reliability 2.0
  • Pricing 10
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
3.6
NEW

Domain suspended with no reason, no email, no support

I have an account with some free domains I never had issues with.
I just found out one of them was simply suspended with no reason as I never received an email about that and there is no support for them.
I carefully read the te...Read More
F. D.
Germany
  • Reliability 2.0
  • Pricing 6.0
  • User Friendly 6.0
  • Support 2.0
  • Features 4.0
4.0
NEW

Do not use free tk domains!

Service used: Shared
Hello,

For about 6 months I had a domain that pointed to my TeamSpeak Server. I thought why should I pay for a domain if I get one for free? So I registered a tk domain and after half a year the domain was canceled without a re...Read More
 
Carlos Mota
Portugal
  • Reliability 2.0
  • Pricing 8.0
  • User Friendly 6.0
  • Support 2.0
  • Features 4.0
4.4
NEW

Freenom does not reply to customers

Service used: Shared
After waiting two weeks without any answer from Freenom I quit.
I sent an email to info@freenom.com but got no answer in 14 days.
From their Contact Page they say: “We usually reply within 24 hours during working days”.
Perhaps...Read More
Andrew Young
Taiwan
  • Reliability 6.0
  • Pricing 8.0
  • User Friendly 4.0
  • Support 2.0
  • Features 8.0
5.6

Sometimes your domain can't work for no reason

Excuse me,
I have a domain I registered for redirection (mfss.cf) and I also registered another domain with another extension (mfss.gq) in the day after I register mfss.cf for redirecting to another subsite. Now there is the amaz...Read More
Joseph Panganiban
Philippines
  • Reliability 4.0
  • Pricing 6.0
  • User Friendly 6.0
  • Support 2.0
  • Features 2.0
4.0

Support Replies Sloooow

Service used: Shared
i was not able to renew the free domain on time. When I tried to renew, it's already premium. I thought it's ok I can fo premium. Paid for it, but for some reason the registration is failing and the payment is stuck in my account....Read More
Juan León
South Africa
  • Reliability 2.0
  • Pricing 4.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.4

My domain has been disabled

Service used: CDN
After 2 weeks of registering a personal domain with Freenom, it can not be accessed, showing this message:
You are visiting a Freenom GoSite
that is unknown or has been disabled.
I was about to register a business domain with them, not anymore.
Harsh Kumar
India
  • Reliability 2.0
  • Pricing 4.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.4

FRAUD, NO SUPPORT

Service used: Resellers
I bought their domain reseller plan and Literally GOT NOTHING FOR $10.4, NO API ACCESS NOTHING!!!!!!! THEY HAVE NO OPTION FOR REFUND EITHER!!!!! FRAUD THEY dont reply to your tickets ever.. I have tickets pending from over 3months!!!!!!!
Freenom
Please share more details: ticket numbers, invoice numbers etc. Our API instantly works once you ugraded to a reseller account; same credentials. Ow, and it's free, just a 10 dollar deposit, which has been added to your credit bal...Read More
user avatar
Marcel
Dear Harsh Kumar,

It's not correct that we don't have a refund option. We would be happy to provide you with a refund if you are not happy with the services. Please also note that the reseller account is free, we only ask you t...Read More
Benjamin Aerni
United States
  • Reliability 4.0
  • Pricing 6.0
  • User Friendly 2.0
  • Support 2.0
  • Features 6.0
4.0

Very unhappy.

They stole my domain because I get such high traffic.
Considering claiming URL infringement.
I wasn't violating ANY of their TOS--I checked.
 
Freenom
Hey Benjamin,

Please share the domain name here, so I can reply in depth. We never cancel domains for traffic, that assumption could not be more wrong...

Looking forward to your reply so I can show you what happened.

Kind regards,
Freenom Team
user avatar
Анатолий Селезнев
МОШЕННИКИ!!! orifexpress.tk доменное имя проработало месяц-потора. ОТОБРАЛИ БЕЗ ОБЪЯСНЕНИЯ ПРИЧИН.... МОШЕННИКИ!!!
user avatar
Marcel
Dear Benjamin,

I did not see your attachment at first, but was able to do some more research after I saw that this complaint was about the domain torn1up.ml. Couple of remarks:

1. The domain was cancelled by request of the r...Read More

Freenom Expert Review 2017

Written by: Michael Levanduski

Freenom Rating

  • Reliability
    9 / 10
  • Pricing
    10 / 10
  • User Friendly
    9 / 10
  • Support
    8 / 10
  • Features
    8 / 10
8.8
Rated by Michael Levanduski

Amsterdam based hosting for low cost hosting

Freenom.com is a web-based domain management company located in Amsterdam, Netherlands. Freenom.com offers  a variety of professional domain management and reseller services for large and small businesses. Freenom.com is the world's first and only free domain provider that helps bring people online by connecting them through the latest in website building and hosting technology.

Uptime & Reliability

Compare
9

Good quality hosting with nice reliability

Freenom.com also offers technical support. If you have any questions or need to leave feedback they can be reached by phone or email.They normally reply within 24 hours. Freenom uses the latest AnyCast technology that guarantees stability and performance of all the domains it manages.They offer service monitoring and performance control with Anti Spam and virus protection. They also offer anti hack and abuse technology to keep free domains safe and secure from vulnerable intrusions.

Features

Compare
8

Easy to use features for most sites

Freenom.com offers free domain and reseller hosting packages. You have the option of choosing between unlimited domain registry's under .Tk, .GA, .CF, and .ML. All other Domains such as .com and .net start at $6.71. With Freenom.com there is no commitment and no monthly fees so you can cancel at any time. You can prepay any amount you wish in your account and register as many free domains and paid domains through their intuitive interface and API. Freenom.com reseller program is set up on an extensive API or hosting module and  allows you to have the flexibility to group and list as many customers as owners to your accounts. Their incentive program encourages customers to sign up and offers a 25% discount.

If you have a website or company in need of IP or developer services, Freenom.com offers domain management and administrative tools to help your business to protect a brand that requires increased protection all from one extensive web interface. Freenom is known to be the largest domain provider after .COM. They are well known through Europe all the way to the United States, China and Russia. With the Freenom Ip agency partner account, you can register domains with the domain registration tools that will ensure your customers brand is secure.

Support

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8

Limited contact options

Freenom.com has over two lines of communication. They can be reached by live phone or email.  Once you get in touch with them they seem like they are able to solve your problems fairly quickly from what I have found.  They really don't talk too much about their support, however, which is unfortunate.

Pricing

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10

Low cost hosting

Freenom.com offers unlimited domains for free as long as they fall within the five categories of listed domains. All plans are on a month to month basis and can be canceled at anytime. There is no set up fee to register. Through freenom.com there is only a $10.00 refundable deposit within the first 30 days of service. All Freenom.com service include support and client portal with control panel. If you are not fully satisfied with their services, Freenom.com also offers 30 day money back guarantee depending on the amount of domains registered. More information on their money back guarantee and domain policies can be found on their website under Terms and conditions.

Summary

Great option for free domains and low cost hosting

Freenom.com has a very structured reseller plan that allows users to have the flexibility of managing multiple accounts from one extensive interface. I would recommend Freenom.com based on the amount of  reseller solutions they offer at little to no price upfront. Freenom gives businesses and partnering countries the opportunity to create local content within their community. If you're looking for a company to grow your business with, then I recommend using Freenom for their reseller program. Their free unlimited domains is unmatched in the hosting community. And with no set up fees and only $10 to get started, its a  no brainer to choose them for your next hosting solution.

Pros:

  • 30 day money back guarantee
  • Free domains (specific top level domains)

Cons:

  • Only offering shared hosting
  • Limited tech support options

 

 

 

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