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Freenom Reviews and Expert Opinion

Based on 43 reviews in 8 languages
4.1
POOR

Customer score for Freenom

  • Reliability
    3.6 / 10
  • Pricing
    5.1 / 10
  • User Friendly
    4.4 / 10
  • Support
    3.3 / 10
  • Features
    4 / 10

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Freenom Users Reviews

Language
Our user’s trust is our #1 priority! So Hosting Companies can't pay to change or delete reviews.
Muhammad Idrees
Pakistan
  • Reliability 2
  • Pricing 2
  • User Friendly 2
  • Support 2
  • Features 2
2.0

Worst Experience

Very bad experience with freenom.com. They have very poor support. You will not take any answer before 3 days, even if you are in a very very big trouble with their system. Their system is even more poor. I have registered 2 domai...Read More
Freenom
Dear Muhammad,
Can you provide more details? I am unable to say anything about your complaint if it's about domains in general... please email me at mtrik@freenom.com
Gary Salveson
United States
  • Reliability 2
  • Pricing 2
  • User Friendly 2
  • Support 2
  • Features 2
2.0

Company is the worst

Service used: Shared
I deleted domain because they would switch hosting to other hosting sites and i now i getting emails about those website not working and support is the worst because they can not read what you have written to them nor just ignore you and delete you domain because they do not want to deal with it
Freenom
Dear Gary,

That sounds strange, as we do not provide hosting services. Can you please let me know which domain this is regarding, as I cannot find any information on your name (did you not provide your name in the account?). I would like to assist where possible...

Kind regards,
Marcel
user avatar
Gary Salveson
I did give the correct name but it just tell me how you can even help any one on here and even now the domain of social chit chat site are being taken down and a survey site for social experiment i was running got taken down. Fre...Read More
Freenom
Dear Gary,
I am still unable to find your account if you can't provide me with a domain name. I think it's only fair if you post negative reviews on message boards and the company is responsive that you give us a chance to solve...Read More
Eddie Coleman
Poland
  • Reliability 2
  • Pricing 2
  • User Friendly 2
  • Support 2
  • Features 4
2.4

Stay way! They will steal your domains!

Service used: Shared
Stay away from these scammers
Freenom
Hi Eddie,
Sorry to hear your bad experience. Can you provide me with more info. No domains are being cancelled without a reason. We can't steal it from you as Freenom remains the legal owner of a freedomain. But I can understand ...Read More
Mark Green
Palestinian Territories
  • Reliability 2
  • Pricing 2
  • User Friendly 2
  • Support 2
  • Features 2
2.0

Simply thieves

Service used: Shared
They just steal your domain and cancel it or sell it to someone else while it hasn't even expired.
I would rather pay for a domain and not deal with those thieves.
Freenom
Dear Mark,

It could well be possible that we cancelled your domain before the expiration date. Freedomains come with the Freedomain content and use policies. If you violate any of our policies, we will cancel the domain. Unfort...Read More
Sajal Mondal
Bangladesh
  • Reliability 2
  • Pricing 2
  • User Friendly 2
  • Support 2
  • Features 2
2.0

Verry Bad Customer Service

 
 
Service used: Resellers
Freenom is most careless company ever i seen. Some days ago i bought a Freenom Reseller subscription.But I am not able to setup freenom API due to freenom password, because i registered freenom by social account. I created a ticke...Read More
user avatar
Sajal Mondal
Today 30 sep 2016 and they are not replayed me yet. I think no human are involved with this such kind of Fraud Company. This company is totally rubbish.
Freenom
Dear Sir,

We have refunded your payment for your reseller account. Note that you did not get a reply wiht a fix since your account was "under investigation" by our anti-abuse team. We received numerous copyright infringement co...Read More
Rajarshi Mitra
India
  • Reliability 2
  • Pricing 2
  • User Friendly 2
  • Support 2
  • Features 2
2.0

Worst Domain Registrars Ever Found

Worst company ever.

I paid them 60 USD for buying domains. Everytime i try to buy domain they log me out. I have to reset password 20 times.

I tried many many times and i am fed up. Never saw a scammer like this in entire li...Read More
user avatar
Marcel Trik
Dear Sir/Madam,

Can you please contact me at mtrik@freenom.com to solve this. I could not find your account from the review info and find it a strange story:
- all tickets were answered last Friday;
- we ALWAYS are available ...Read More
anon ymous
United States
  • Reliability 2
  • Pricing 2
  • User Friendly 2
  • Support 2
  • Features 2
2.0

terrible support

Marcel -- your site DOES say you offer support within 24 hours, but it's been MONTHS since I've received a reply.
You should be shut down or work harder at keeping fraudulent, abusive users out.
user avatar
Marcel
Dear anonymous user, can you provide me with more details, so I can actually find out what this is about? You can email me as well if you want. Kind regards, Marcel
Ryan Mills
Malta
  • Reliability 2
  • Pricing 2
  • User Friendly 2
  • Support 2
  • Features 2
2.0

Worse service ever - stay away

Support do not respond. They suspend your free domains when they like without informing you and without telling you why. It is easy for Freenom to assume that they suspend the free domains because we breach the T&C, however if...Read More
Freenom
Dear Sir/Madam,

You obviously don't understand Freenom's business. When we suspend domains we don't offer them to anyone for a while. We never sell domains to high bidders; no auction whatsoever. Prices for purchase are fixed a...Read More
user avatar
Ryan Mills
What are we talking about here? I spent 5 mins and made a few searches in Google.

Freenom has been in disputes with ICANN over suspensions. I mean, which decent domain registrar gets regularly suspended by ICANN and then files ...Read More
Freenom
Dear Ryan,

That's so easy man... Yes, we have had literary 1 issue with ICANN, which led to a temporary suspension. Reason: we deleted a fraudulently registered domain in the first 3 months or our registrar activity. The rules ...Read More
user avatar
Ryan Mills
Incorrect Info? I think that you are giving out incorrect info and trying to seem nice. Are we doing the same searches in Google? I am finding articles containing things like the following:

"Freenom, the company behind .tk and ...Read More
Freenom
So, you are very well informed. And where is the info about the response from OpenTLD? You don't care.. which is very obvious. Back to you: share the domain name and I will comment. How many times should I ask? At this moment I as...Read More
user avatar
Ryan Mills
I fully understand your business.

Pasting extracts from two clauses from your T&C. I think the readers can read these two clauses and make 1 + 1. Everyone can read the full clauses via your website. Please do - I am purely hig...Read More
Freenom
Dear Ryan,

No you don't understand it. If you would, you wouldn't post the terms and try to use them as an explanation for your incorrect remarks. What it says is the truth... a freedomain will remain owned by Freenom. The "USE...Read More
user avatar
Ryan Mills
Everyone is free to read the terms on your website, however most of the people sign up and never read them. Legally they mean what they mean - ask a lawyer if I am right. Your trying to seem like you are a saint doesn't work with ...Read More
Freenom
So you are saying that you did not read the terms when you approved them... sorry about that. Next time, please read them, so you understand how things work. May I know what domain we took from you, so I can respond in depth?
user avatar
Ryan Mills
Just to add onto my last response. I was being sarcastic there - I didn't mean an actual real live auction for domains.

Do you think people are stupid and can't see that some of the domains for the "free" TDLs from your websit...Read More
Freenom
Hi Ryan,

1. It's TLD's, Top Level Domains :)

We run 5 TLDs and provide domains for free. Not all, cause we protect trademarks and of course also sell domains. You can chose to become a user of a freedomain or an owner of a...Read More
user avatar
Ryan Mills
You need to learn to treat your customers with some respect.

You seem to have time to correct my punctuation, however do not have time to respond to support. Is it your full time job to go around these public review websites an...Read More
Freenom
I will, what's the domain name you lost?
user avatar
Ryan Mills
Why don't you inform the user that the domain has been suspended or will be suspended and provide a reason? Why do you just suspend it in the blink of an eye? I do not want to provide information on my domain/s in public and I am ...Read More
Freenom
Dear Ryan,

We do... when the domain is not working. We don't when the content terms are not followed or when the domain is used for phishing or other abusive activities. What is the domain name we suspended? I can share the reason here...
user avatar
Ryan Mills
Hi,

It is funny how you reply on places like these to pretend that you care about your clients and then never reply to support. You do not care about the clients who get free domains or about those who provide you with low inco...Read More
Freenom
Still didn't share the domain... why not?

Agree, if you don't like us, don't use our services. Unfortunately you don't allow me to respond in detail on your issues. Too bad, I always like to clear things.

Good luck in your business.

user avatar
Ryan Mills
Agreed from my end too. I will NOT use any of your services. You really need to work on your support.
Robert Moore
United States
  • Reliability 2
  • Pricing 2
  • User Friendly 2
  • Support 2
  • Features 2
2.0

Beware! They will take your domain away without warning

Service used: Shared
Beware. Do NOT use this service if you want a stable, honest and helpful provider. I've submitted 6 trouble tickets since October 2014 and have yet to receive one single reply.

I recently had every single domain from Freenom ge...Read More
Freenom
Dear Michael,

Can you provide me with more details on your negative experience? I'd like to understand what happened (or didn't happen) before we can take appropriate action. Couldn't find an account with your name. Please resp...Read More
user avatar
Marcel Trik
Got no response on my comment. The combination of ad campaigns and freedomains is not a good one. We do not allow the usage of freedomains for parking or other forms of sole advertisement. Unfortunately we see a lot of these so-ca...Read More
user avatar
David
Why do u suspended my domain ?
It's againts ur TOS????
i just make domain dot tk.
It's free domain.
the age just 2 weeks and start to get visitor.
Then. Bammmmm...... you suspended it without any alert or any email to tell me what wrong.
Freenom
Dear David,

Sorry for the late reply; I don't get updates from hostadvice if there is a reply, only with new cases. Can you email me your questions: mtrik@freenom.com
Jared in Chicago
United States
  • Reliability 2
  • Pricing 4
  • User Friendly 2
  • Support 2
  • Features 2
2.4

Fraud They will steal your domain

I registered several domains for one year. It has been about 6 weeks, and all of the domains are now registered to the Freenom company and I have no access to them. I submitted a support ticket and never heard back. This "service" is a failure even if you choose the free option.
Freenom
Daar Jared,

Can you tell me which domains this is regarding? Or send an email...

Kind regards,
Marcel
Freenom
Dear Jared,

1. Agreed; support should speed up. We are working on it.
2. Registrering freedomains dot not give you ownership; that's when you purchase a domain. Freedomains are subject to content rules and other regulations. N...Read More
user avatar
Eko Hermiyanto
Dear Marcel,

Freenom has cancelled www.agorabedding.ga. I have directed the domain to my Blogspot website. Is there any rules and regulations which I didn't comply?
Freenom
Dear Eko,

Your domain was cancelled for the following reason:
"The spider could not reach the webservice and therefore cancelled the domain (reason: DNS NoAnswer) ". Freedomain require to be active at all times. I can give you...Read More

Freenom Expert Review 2017

Written by: Michael Lavnduski

Freenom Rating

  • Reliability
    9 / 10
  • Pricing
    10 / 10
  • User Friendly
    9 / 10
  • Support
    8 / 10
  • Features
    8 / 10
8.8
Rated by Michael Lavnduski

Amsterdam based hosting for low cost hosting

Freenom.com is a web-based domain management company located in Amsterdam, Netherlands. Freenom.com offers  a variety of professional domain management and reseller services for large and small businesses. Freenom.com is the world’s first and only free domain provider that helps bring people online by connecting them through the latest in website building and hosting technology.

Uptime & Reliability

Compare
9

Good quality hosting with nice reliability

Freenom.com also offers technical support. If you have any questions or need to leave feedback they can be reached by phone or email.They normally reply within 24 hours. Freenom uses the latest AnyCast technology that guarantees stability and performance of all the domains it manages.They offer service monitoring and performance control with Anti Spam and virus protection. They also offer anti hack and abuse technology to keep free domains safe and secure from vulnerable intrusions.

Features

Compare
8

Easy to use features for most sites

Freenom.com offers free domain and reseller hosting packages. You have the option of choosing between unlimited domain registry’s under .Tk, .GA, .CF, and .ML. All other Domains such as .com and .net start at $6.71. With Freenom.com there is no commitment and no monthly fees so you can cancel at any time. You can prepay any amount you wish in your account and register as many free domains and paid domains through their intuitive interface and API. Freenom.com reseller program is set up on an extensive API or hosting module and  allows you to have the flexibility to group and list as many customers as owners to your accounts. Their incentive program encourages customers to sign up and offers a 25% discount.

If you have a website or company in need of IP or developer services, Freenom.com offers domain management and administrative tools to help your business to protect a brand that requires increased protection all from one extensive web interface. Freenom is known to be the largest domain provider after .COM. They are well known through Europe all the way to the United States, China and Russia. With the Freenom Ip agency partner account, you can register domains with the domain registration tools that will ensure your customers brand is secure.

Support

Compare
8

Limited contact options

Freenom.com has over two lines of communication. They can be reached by live phone or email.  Once you get in touch with them they seem like they are able to solve your problems fairly quickly from what I have found.  They really don’t talk too much about their support, however, which is unfortunate.

Pricing

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10

Low cost hosting

Freenom.com offers unlimited domains for free as long as they fall within the five categories of listed domains. All plans are on a month to month basis and can be canceled at anytime. There is no set up fee to register. Through freenom.com there is only a $10.00 refundable deposit within the first 30 days of service. All Freenom.com service include support and client portal with control panel. If you are not fully satisfied with their services, Freenom.com also offers 30 day money back guarantee depending on the amount of domains registered. More information on their money back guarantee and domain policies can be found on their website under Terms and conditions.

Summary

Great option for free domains and low cost hosting

Freenom.com has a very structured reseller plan that allows users to have the flexibility of managing multiple accounts from one extensive interface. I would recommend Freenom.com based on the amount of  reseller solutions they offer at little to no price upfront. Freenom gives businesses and partnering countries the opportunity to create local content within their community. If you’re looking for a company to grow your business with, then I recommend using Freenom for their reseller program. Their free unlimited domains is unmatched in the hosting community. And with no set up fees and only $10 to get started, its a  no brainer to choose them for your next hosting solution.

Pros:

  • 30 day money back guarantee
  • Free domains (specific top level domains)

Cons:

  • Only offering shared hosting
  • Limited tech support options

 

 

 

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