Freenom Reviews and Expert Opinion

Based on 61 reviews in 8 languages
4.2
POOR

Customer score for Freenom

  • Reliability
    3.7 / 10
  • Pricing
    5.3 / 10
  • User Friendly
    4.5 / 10
  • Support
    3.3 / 10
  • Features
    4.2 / 10

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Freenom User Reviews

Language
Our user’s trust is our #1 priority! So Hosting Companies can't pay to change or delete reviews.
Mark Soldano
Italy
  • Reliability 2.0
  • Pricing 10
  • User Friendly 10
  • Support 4.0
  • Features 2.0
5.6

The service isn't good

Hi got suspend all my domains without any reason.
Freenom
Dear Mark,

There is always a reason. Can you share one of the domains here in a response, so I can explain the reason to you?

Kind regards,
Freenom Team
user avatar
Ibrahim
Hello sir, I have just bought cloudunlock.net and now its down, can provide please more details?
Regards
user avatar
Marcel
Dear Ibrahim,

I have already responded to your other message here

Kind regards
Marcel
Matthew Hilbrink
Netherlands
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Terrible Support

Terrible support, I have had a domain here for over 2 years and out of nowhere it got suspended, No reason was given. And When I ask what the reason is it takes a week to see that they just close my ticket. With no response.
Freenom
Dear Matthew,

Please note that Freenom does not provide support for Freedomains. We have an extensive knowledgebase that should have at least 95% of the answers to questions that may arise. Domains cancellations by the anti-abu...Read More
Muhammad Idrees
Pakistan
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Worst Experience

Very bad experience with freenom.com. They have very poor support. You will not take any answer before 3 days, even if you are in a very very big trouble with their system. Their system is even more poor. I have registered 2 domai...Read More
Freenom
Dear Muhammad,
Can you provide more details? I am unable to say anything about your complaint if it's about domains in general... please email me at mtrik@freenom.com
Dr. Singh
India
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Unethical practices by freenom

Freenom suspended my all domain with arbitrary excuse.

My site are functional in blogger.

And working fine few weeks with freenom domains.
But suddenly my domains suspended saying not functional website.

Sites are still functional in blogger.
Freenom
Dear Dr. Singh,

For an indepth response, please include a domainname. Also note, we do not provide support for freedomains. The answers can be found in the knowledge base and any domain suspension (except for phishing or copyri...Read More
user avatar
Dr. Singh
You are asking for domain name and also saying we are not providing any support. You're contradict in yourself.

I have send a detailed mail in this regard from this mailid .


Kindly check and reply .

Now Your have to prove freenom as nonfraud company.

Freenom
Dear Dr. Singh,
We indeed do not provide support on free domains. I want to respond on the message board, as you felt the need to share your frustration here as well. So please share the domain name, so I can explain the reason.

Kind regards,
Gary Salveson
United States
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Company is the worst

Service used: Shared
I deleted domain because they would switch hosting to other hosting sites and i now i getting emails about those website not working and support is the worst because they can not read what you have written to them nor just ignore you and delete you domain because they do not want to deal with it
Freenom
Dear Gary,

That sounds strange, as we do not provide hosting services. Can you please let me know which domain this is regarding, as I cannot find any information on your name (did you not provide your name in the account?). I would like to assist where possible...

Kind regards,
Marcel
user avatar
Gary Salveson
I did give the correct name but it just tell me how you can even help any one on here and even now the domain of social chit chat site are being taken down and a survey site for social experiment i was running got taken down. Fre...Read More
Freenom
Dear Gary,
I am still unable to find your account if you can't provide me with a domain name. I think it's only fair if you post negative reviews on message boards and the company is responsive that you give us a chance to solve...Read More
Eddie Coleman
Poland
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 4.0
2.4

Stay way! They will steal your domains!

Service used: Shared
Stay away from these scammers
Freenom
Hi Eddie,
Sorry to hear your bad experience. Can you provide me with more info. No domains are being cancelled without a reason. We can't steal it from you as Freenom remains the legal owner of a freedomain. But I can understand ...Read More
Mark Green
Palestinian Territories
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Simply thieves

Service used: Shared
They just steal your domain and cancel it or sell it to someone else while it hasn't even expired.
I would rather pay for a domain and not deal with those thieves.
Freenom
Dear Mark,

It could well be possible that we cancelled your domain before the expiration date. Freedomains come with the Freedomain content and use policies. If you violate any of our policies, we will cancel the domain. Unfort...Read More
Sajal Mondal
Bangladesh
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Verry Bad Customer Service

Service used: Resellers
Freenom is most careless company ever i seen. Some days ago i bought a Freenom Reseller subscription.But I am not able to setup freenom API due to freenom password, because i registered freenom by social account. I created a ticke...Read More
 
 
user avatar
Sajal Mondal
Today 30 sep 2016 and they are not replayed me yet. I think no human are involved with this such kind of Fraud Company. This company is totally rubbish.
Freenom
Dear Sir,

We have refunded your payment for your reseller account. Note that you did not get a reply wiht a fix since your account was "under investigation" by our anti-abuse team. We received numerous copyright infringement co...Read More
Rajarshi Mitra
India
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Worst Domain Registrars Ever Found

Worst company ever.

I paid them 60 USD for buying domains. Everytime i try to buy domain they log me out. I have to reset password 20 times.

I tried many many times and i am fed up. Never saw a scammer like this in entire li...Read More
user avatar
Marcel Trik
Dear Sir/Madam,

Can you please contact me at mtrik@freenom.com to solve this. I could not find your account from the review info and find it a strange story:
- all tickets were answered last Friday;
- we ALWAYS are available ...Read More
anon ymous
United States
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

terrible support

Marcel -- your site DOES say you offer support within 24 hours, but it's been MONTHS since I've received a reply.
You should be shut down or work harder at keeping fraudulent, abusive users out.
user avatar
Marcel
Dear anonymous user, can you provide me with more details, so I can actually find out what this is about? You can email me as well if you want. Kind regards, Marcel

Freenom Expert Review 2017

Written by: Michael Levanduski

Freenom Rating

  • Reliability
    9 / 10
  • Pricing
    10 / 10
  • User Friendly
    9 / 10
  • Support
    8 / 10
  • Features
    8 / 10
8.8
Rated by Michael Levanduski

Amsterdam based hosting for low cost hosting

Freenom.com is a web-based domain management company located in Amsterdam, Netherlands. Freenom.com offers  a variety of professional domain management and reseller services for large and small businesses. Freenom.com is the world's first and only free domain provider that helps bring people online by connecting them through the latest in website building and hosting technology.

Uptime & Reliability

Compare
9

Good quality hosting with nice reliability

Freenom.com also offers technical support. If you have any questions or need to leave feedback they can be reached by phone or email.They normally reply within 24 hours. Freenom uses the latest AnyCast technology that guarantees stability and performance of all the domains it manages.They offer service monitoring and performance control with Anti Spam and virus protection. They also offer anti hack and abuse technology to keep free domains safe and secure from vulnerable intrusions.

Features

Compare
8

Easy to use features for most sites

Freenom.com offers free domain and reseller hosting packages. You have the option of choosing between unlimited domain registry's under .Tk, .GA, .CF, and .ML. All other Domains such as .com and .net start at $6.71. With Freenom.com there is no commitment and no monthly fees so you can cancel at any time. You can prepay any amount you wish in your account and register as many free domains and paid domains through their intuitive interface and API. Freenom.com reseller program is set up on an extensive API or hosting module and  allows you to have the flexibility to group and list as many customers as owners to your accounts. Their incentive program encourages customers to sign up and offers a 25% discount.

If you have a website or company in need of IP or developer services, Freenom.com offers domain management and administrative tools to help your business to protect a brand that requires increased protection all from one extensive web interface. Freenom is known to be the largest domain provider after .COM. They are well known through Europe all the way to the United States, China and Russia. With the Freenom Ip agency partner account, you can register domains with the domain registration tools that will ensure your customers brand is secure.

Support

Compare
8

Limited contact options

Freenom.com has over two lines of communication. They can be reached by live phone or email.  Once you get in touch with them they seem like they are able to solve your problems fairly quickly from what I have found.  They really don't talk too much about their support, however, which is unfortunate.

Pricing

Compare
10

Low cost hosting

Freenom.com offers unlimited domains for free as long as they fall within the five categories of listed domains. All plans are on a month to month basis and can be canceled at anytime. There is no set up fee to register. Through freenom.com there is only a $10.00 refundable deposit within the first 30 days of service. All Freenom.com service include support and client portal with control panel. If you are not fully satisfied with their services, Freenom.com also offers 30 day money back guarantee depending on the amount of domains registered. More information on their money back guarantee and domain policies can be found on their website under Terms and conditions.

Summary

Great option for free domains and low cost hosting

Freenom.com has a very structured reseller plan that allows users to have the flexibility of managing multiple accounts from one extensive interface. I would recommend Freenom.com based on the amount of  reseller solutions they offer at little to no price upfront. Freenom gives businesses and partnering countries the opportunity to create local content within their community. If you're looking for a company to grow your business with, then I recommend using Freenom for their reseller program. Their free unlimited domains is unmatched in the hosting community. And with no set up fees and only $10 to get started, its a  no brainer to choose them for your next hosting solution.

Pros:

  • 30 day money back guarantee
  • Free domains (specific top level domains)

Cons:

  • Only offering shared hosting
  • Limited tech support options

 

 

 

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