Freenom Reviews and Expert Opinion

Based on 90 reviews in 9 languages
4.1
POOR

Customer score for Freenom

  • Reliability
    3.6 / 10
  • Pricing
    5.6 / 10
  • User Friendly
    4.5 / 10
  • Support
    3.0 / 10
  • Features
    4.0 / 10

Detailed Scores / Summary

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Muhammad Idrees
Pakistan
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Worst Experience

Very bad experience with freenom.com. They have very poor support. You will not take any answer before 3 days, even if you are in a very very big trouble with their system. Their system is even more poor. I have registered 2 domai...Read More
Freenom
Dear Muhammad,
Can you provide more details? I am unable to say anything about your complaint if it's about domains in general... please email me at mtrik@freenom.com
Mark Soldano
Italy
  • Reliability 2.0
  • Pricing 10
  • User Friendly 10
  • Support 4.0
  • Features 2.0
5.6

The service isn't good

Hi got suspend all my domains without any reason.
Freenom
Dear Mark,

There is always a reason. Can you share one of the domains here in a response, so I can explain the reason to you?

Kind regards,
Freenom Team
user avatar
Ibrahim
Hello sir, I have just bought cloudunlock.net and now its down, can provide please more details?
Regards
user avatar
Marcel
Dear Ibrahim,

I have already responded to your other message here

Kind regards
Marcel
Dr. Singh
India
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Unethical practices by freenom

Freenom suspended my all domain with arbitrary excuse.

My site are functional in blogger.

And working fine few weeks with freenom domains.
But suddenly my domains suspended saying not functional website.

Sites are still functional in blogger.
Freenom
Dear Dr. Singh,

For an indepth response, please include a domainname. Also note, we do not provide support for freedomains. The answers can be found in the knowledge base and any domain suspension (except for phishing or copyri...Read More
user avatar
Dr. Singh
You are asking for domain name and also saying we are not providing any support. You're contradict in yourself.

I have send a detailed mail in this regard from this mailid .


Kindly check and reply .

Now Your have to prove freenom as nonfraud company.

Freenom
Dear Dr. Singh,
We indeed do not provide support on free domains. I want to respond on the message board, as you felt the need to share your frustration here as well. So please share the domain name, so I can explain the reason.

Kind regards,
John Habis
Switzerland
  • Reliability 2.0
  • Pricing 10
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
3.6

Domain suspended with no reason, no email, no support

I have an account with some free domains I never had issues with.
I just found out one of them was simply suspended with no reason as I never received an email about that and there is no support for them.
I carefully read the te...Read More
Freenom
Dear John,

There is always a reason and I am happy to look into this for you. Can you share the domain name with me?

Kind regards,
Freenom Team
user avatar
John
Thanks for your reply.
I don't want to publish the domain name here but I sent you a message on 27/07/2017 to the email address you provided to others here (mtrik@freenom.com) and I never got a reply.
Freenom
This was during my holidays, must have ended up in a junk box or something. I have replied.

Kind regards,
Freenom Team
Carlos Mota
Portugal
  • Reliability 2.0
  • Pricing 8.0
  • User Friendly 6.0
  • Support 2.0
  • Features 4.0
4.4

Freenom does not reply to customers

Service used: Shared
After waiting two weeks without any answer from Freenom I quit.
I sent an email to info@freenom.com but got no answer in 14 days.
From their Contact Page they say: “We usually reply within 24 hours during working days”.
Perhaps...Read More
Freenom
Dear Carlos,

Indeed, we do not communicate too well to freedomain users. We try, through our Facebook, Twitter and support@freenom.com email. Not the info@freenom.com... Please do note that we have a big knowledge base in the m...Read More
user avatar
Carlos Mota
First of all I have to say that your excuses are pathetic as I never received a response from freenom and it has been 2 months since sending my email.
Secondly the only email address available on your site is info@freenom.com as ...Read More
Freenom
Dear Carlos,

This is my final reply to you then. Please continue posting your replies on rating sites without trying allowing anybody to help or reply. Everyone can have his/her own opinion, but don't tell us how to run a busin...Read More
user avatar
Carlos Mota
I sent 3 emails and waited 2 months without any response from you, so if this is not for you to try to get help, then it is explained why Freenom assistance is a joke.
Freenom should use your phrase as the motto of the company: "If you don't like it, just don't use our services".
Matthew Hilbrink
Netherlands
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Terrible Support

Terrible support, I have had a domain here for over 2 years and out of nowhere it got suspended, No reason was given. And When I ask what the reason is it takes a week to see that they just close my ticket. With no response.
Freenom
Dear Matthew,

Please note that Freenom does not provide support for Freedomains. We have an extensive knowledgebase that should have at least 95% of the answers to questions that may arise. Domains cancellations by the anti-abu...Read More
Andrew Black
Ukraine
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Very unfair and no support service

I had 2 domains registered with them for a 2+ years. All was fine... just few weeks ago I noticed that my domains was vanished from the control panel. But they still worked and had lot of time until expiration, if I check them via...Read More
Freenom
Dear Andrew,

There is always a reason. Can you share some of the domain names in an answer on this portal? After that I can reply with the exact reasons about what happened.

Kind regards,
Freenom Team
user avatar
Andrew Black
Currently my issue was resolved by tech support, but time of their reaction and what they really react on reasonable time, looks a little bit... strange. But, as I saisd above, problem was resolved, but I can't do nothing with feedback above - there is no optiion to edit it or remove.
Freenom
Dear Andrew,

No worries... glad to hear the issue was resolved.

Kind regards,
Marcel
user avatar
bolaji
Hi, I have been working with freenom for years, but never had to work. Any reasons why I would get eatethnic.tk’s server DNS address could not be found. error? my A records are fine and the default nameservers also. I left the nam...Read More
Freenom
Dear Sir/Madam,

What domain is this regarding?

Kind regards,
Freenom Team
Disappointed User
Germany
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Terrible service, you get what you pay for

The service was good at first, there were a couple of missing features compared to other registers, but no big deal, it's free after all. Until...
Suddenly, the DNS records changed and my two domains domains started redirecting t...Read More
Freenom
Dear Sir/Madam,

Sorry to hear you are unhappy. Apparently you did not renew the domains, which is needed as some point. The fact that you can only register them again for money is a protection we offer to our free users. If you...Read More
user avatar
psz
What are you talking about? How is domain offered for money a protection against someone else registering it? What stops anyone else from simply paying you and taking the name?

What are you writing is an explicit confirmation y...Read More
user avatar
Marcel
It's very simple; when it's available for free it will be registered by someone else instantly and if this user follows the rules, we can (and will) not take it back. Providing it for free the minute it is cancelled ceases the opp...Read More
user avatar
psz
Ok, I really want to understand your reasoning behind that.
Why won't you allow re-registering the domain for free by the previous registrant?
Mark Green
Palestinia
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Simply thieves

Service used: Shared
They just steal your domain and cancel it or sell it to someone else while it hasn't even expired.
I would rather pay for a domain and not deal with those thieves.
Freenom
Dear Mark,

It could well be possible that we cancelled your domain before the expiration date. Freedomains come with the Freedomain content and use policies. If you violate any of our policies, we will cancel the domain. Unfort...Read More
Sajal Mondal
Bangladesh
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Verry Bad Customer Service

Service used: Resellers
Freenom is most careless company ever i seen. Some days ago i bought a Freenom Reseller subscription.But I am not able to setup freenom API due to freenom password, because i registered freenom by social account. I created a ticke...Read More
 
 
user avatar
Sajal Mondal
Today 30 sep 2016 and they are not replayed me yet. I think no human are involved with this such kind of Fraud Company. This company is totally rubbish.
Freenom
Dear Sir,

We have refunded your payment for your reseller account. Note that you did not get a reply wiht a fix since your account was "under investigation" by our anti-abuse team. We received numerous copyright infringement co...Read More

Freenom Expert Review 2017

Written by: Michael Lavnduski

Freenom Rating

  • Reliability
    9 / 10
  • Pricing
    10 / 10
  • User Friendly
    9 / 10
  • Support
    8 / 10
  • Features
    8 / 10
8.8
Rated by Michael Lavnduski

Amsterdam based hosting for low cost hosting

Freenom.com is a web-based domain management company located in Amsterdam, Netherlands. Freenom.com offers  a variety of professional domain management and reseller services for large and small businesses. Freenom.com is the world's first and only free domain provider that helps bring people online by connecting them through the latest in website building and hosting technology.

Uptime & Reliability

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9

Good quality hosting with nice reliability

Freenom.com also offers technical support. If you have any questions or need to leave feedback they can be reached by phone or email.They normally reply within 24 hours. Freenom uses the latest AnyCast technology that guarantees stability and performance of all the domains it manages.They offer service monitoring and performance control with Anti Spam and virus protection. They also offer anti hack and abuse technology to keep free domains safe and secure from vulnerable intrusions.

Features

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8

Easy to use features for most sites

Freenom.com offers free domain and reseller hosting packages. You have the option of choosing between unlimited domain registry's under .Tk, .GA, .CF, and .ML. All other Domains such as .com and .net start at $6.71. With Freenom.com there is no commitment and no monthly fees so you can cancel at any time. You can prepay any amount you wish in your account and register as many free domains and paid domains through their intuitive interface and API. Freenom.com reseller program is set up on an extensive API or hosting module and  allows you to have the flexibility to group and list as many customers as owners to your accounts. Their incentive program encourages customers to sign up and offers a 25% discount.

If you have a website or company in need of IP or developer services, Freenom.com offers domain management and administrative tools to help your business to protect a brand that requires increased protection all from one extensive web interface. Freenom is known to be the largest domain provider after .COM. They are well known through Europe all the way to the United States, China and Russia. With the Freenom Ip agency partner account, you can register domains with the domain registration tools that will ensure your customers brand is secure.

Support

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8

Limited contact options

Freenom.com has over two lines of communication. They can be reached by live phone or email.  Once you get in touch with them they seem like they are able to solve your problems fairly quickly from what I have found.  They really don't talk too much about their support, however, which is unfortunate.

Pricing

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10

Low cost hosting

Freenom.com offers unlimited domains for free as long as they fall within the five categories of listed domains. All plans are on a month to month basis and can be canceled at anytime. There is no set up fee to register. Through freenom.com there is only a $10.00 refundable deposit within the first 30 days of service. All Freenom.com service include support and client portal with control panel. If you are not fully satisfied with their services, Freenom.com also offers 30 day money back guarantee depending on the amount of domains registered. More information on their money back guarantee and domain policies can be found on their website under Terms and conditions.

Summary

Great option for free domains and low cost hosting

Freenom.com has a very structured reseller plan that allows users to have the flexibility of managing multiple accounts from one extensive interface. I would recommend Freenom.com based on the amount of  reseller solutions they offer at little to no price upfront. Freenom gives businesses and partnering countries the opportunity to create local content within their community. If you're looking for a company to grow your business with, then I recommend using Freenom for their reseller program. Their free unlimited domains is unmatched in the hosting community. And with no set up fees and only $10 to get started, its a  no brainer to choose them for your next hosting solution.

Pros:

  • 30 day money back guarantee
  • Free domains (specific top level domains)

Cons:

  • Only offering shared hosting
  • Limited tech support options

 

 

 

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