Exabytes Network (Singapore) Pte. Ltd. Expert and User Insights by Exabytes Network (Singapore) Pte. Ltd. Customers
Founded in 2001, Exabytes grew to be one of Southeast Asia’s leading All-in-one Business Cloud, Digital and eCommerce solutions provider today, backed by 20 years of solid experience. We power 160,000 businesses worldwide (from individuals, small and medium-sized businesses, to government and public listed companies) with the 4 most important values in mind: Reliable, Affordabl...
Exabytes has essentially taken their two main locations, Malaysia and Singapore and broken them off into two different hosting companies. They are quite similar in nearly every way, but since they are different sites, they will get different reviews. This one is for the popular Singapore office.
Exabytes is a hosting company that has been in business since 2001. Their Malaysian company has been ranked the best hosting provider in the country since 2005 and this office is working hard to achieve the same level of success. They are one of the larger hosting providers in the country, with thousands of happy customers running many different types of sites. The company offers a variety of different types of hosting solutions as well as other services like mobile site builders, site lock to protect pages, SEO tools and more.
Uptime & Reliability
Good Stable Hosting
The data center this company operates out of is very modern and has redundant network connections and power supplies. In addition, they use good quality hardware (mostly from Dell) that is configured using RAID in many cases to avoid downtime due to hardware failure. The uptime guarantees depend on what service you sign up for. The dedicated servers, for example, come with a 99.99% network uptime guarantee and a 99.95% server uptime guarantee. These guarantees are above average and are a good indication that the stability of the hosting is very good.
Plenty of Hosting Features
The hosting with this company comes with all the standard features you would expect from a hosting provider, but also some nice extras. Their shared hosting solutions are broken down into a couple different categories including student and business options. They do have limits on things like disk space and bandwidth, but it is mostly reasonable. The lowest level option has 1 gig of disk space, which isn’t bad, but they also limit the bandwidth to one gig, which is really low. If you move up to larger shared hosting packages you can get up to 10 gigs of bandwidth for 2 gigs of space.
The VPS solutions all have very high limits (25+ gigs of disk space) so that is nice. They also limit the bandwidth based on speed rather than total monthly throughput, which is odd. You are limited to 1 Mbps on their VPS servers. This should be more than enough. Memory ranges from a half a gig up to 1.5 gigs, which is about standard for normal VPS’s.
If you really need a larger and more powerful server, the dedicated servers are the ideal choice. They have several packages that will get the job done for you properly. They use RAID configurations for the hard drives, which can dramatically reduce the risk of downtime due to drive failure. They also have unlimited data transfer, 2 dedicated IP addresses, a software firewall and more.
In addition to their hosting services they also offer site building tools, SEO assistance and much more. They can really be a nice partner for all your web based service needs.
Customer Focused Support
The support with this company is very good. They make it easy to contact them through live chat, phone or a ticketing system. They also have a section to provide news about the company and any issues that might impact their users. The knowledge base that they offer has plenty of information in it and they even have a video tutorials section.
Nice Pricing with Some Concerns
The pricing with this company is very reasonable throughout most of what they do. The shared hosting starts very low, especially if you can pay annually rather than monthly. As you move up, the prices remain either at or below the industry average so price shouldn’t be a concern to most people. The one thing I didn’t like is that they have a setup fee for their dedicated servers. It does take time and effort to set up servers, but the industry is moving toward it being a standard thing that is free, so hopefully this company will catch up to that soon.
Overall Good Quality Hosting
The hosting with this company is quite good. In fact, from what I have seen it is some of the best in Singapore. They have a variety of different options to choose from and a strong reputation for quality from their customers. If you need hosting in this part of the world, Exabytes is an excellent option to consider.
Lots of Hosting Options
Very good Uptime Guarantees
Setup fee for dedicated servers
Some people may see so many hosting options as confusing
I would not recommend this company should you consider to host your domain with them. They will not offer any form of refund if you made a mistake. Zero tolerance to clients negligence which really upsets me. I decided to switch out of Exabyte and will never recommend them.
LAYANAN DAN SUPPORT PALING BURUK YANG SAYA TEMUKAN
LAYANAN DAN SUPPORT PALING BURUK YANG SAYA TEMUKAN, ORDER DOMAIN TANGGAL 5, SAMPAI TANGGAL 9 BELUM AKTIF, SUDAH KAMI KIRIM BUKTI PEMBAYARAN DLL, TAPI SAMPAI SEKARANG BELUM AKTIF JUGA. MINTA PENGEMBALIAN DANA DISURUH NUNGGU 21 HARI .. INI APAAN ??? LAYANAN HOSTING ATAU SKEMA PONZI ?? KOK MANFAATIN UANG MEMBER .. KECEWA BANGET MAKE LAYANAN EXABYTES.. PIKIR PIKIR DULU LAH SEBELUM MAKE INI
Terrible waiting time ranging across tech support to billing
I am on plan Linux Web Hosting - EBiz Lite v7 - Linux (The plan does not exist now), been with Exabytes since 2014. The deterioration of Exabytes is appalling. They used to be able to settle technical issues within an hour or less. Today we encountered an issue and restore from backup took more than 16 hours to complete. If your business is ready for outage of 16 hours on technical issues, please go with Exabytes! Internally you get thrown around like a ball, where they create new tickets on same issues just to pass to another department. I am on the way out now, seeking a refund to purchases and it's been 17 hours with little progress. Exabytes really used to be good, otherwise we would not have stayed for 8 years, now it's just cheap.
hi anybody having email problem with Exabyte server? i am having problem but not able to get help. so want to share info of issues.
1. our email from Exabyte goes to junk box to some of our recipient. 2. then from some other emails, it came back with SPAM at title 3. Some customers simply unable to receive it like DSO and other host.
and yet Exabyte unable to solve it over a week, they say its our customer problem....
Web speed are worst compare to any hosting provider in singapore.
Bad in technical support and web speed are worst compare to any hosting provider in singapore. Good in cheap price but with the lowest speed, think wisely if you care your business!!! I am using EBiz Plus Pro, complain more then 10 times, never resolve. Official respond, your website is build in bad condition caused the low speed. what do you think when you see the attached picture?
Their support team have been always fast to respond.
We've been very happy with exabytes ssd hosting since the end of 2015. We ask questions a few times a year, and support always answers them fully and quickly - complete with research - even when it turns out to be a problem that has nothing to do with exabytes. I've already notice an improvement in load time for my site and the bulletin board is probably twice as fast as the old one. These guys get a thumbs up, fives all acrossed the board.
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