DreamHost Reviews and Expert Opinion

Based on 261 reviews in 5 languages
8.9
GREAT

Customer score for DreamHost

  • Reliability
    9.1 / 10
  • Pricing
    8.9 / 10
  • User Friendly
    8.8 / 10
  • Support
    9.0 / 10
  • Features
    8.8 / 10

Detailed Scores / Summary

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Mac Seah
Singapore
  • Reliability 6.0
  • Pricing 8.0
  • User Friendly 8.0
  • Support 2.0
  • Features 6.0
6.0

12 hours site down. No support available.

Service used: Dedicated Server
Where are the admins in Dreamhost? I upgraded my dedicated server to better handle my site. Turns out when there was a problem with the move from the old dedicated server to the new dedicated one, no one knew about it until I cont...Read More
user avatar
Sirena
WOW, It has been three days since I have not been able to access my Dreamhost email / webmail and thus I have projects being held up for work as a direct result. Three days is far too long to have no access to one's email in any c...Read More
Jeffrey Schrimmer
United States
  • Reliability 6.0
  • Pricing 6.0
  • User Friendly 2.0
  • Support 2.0
  • Features 4.0
4.0

choose an alternative company, not good news.

Service used: Dedicated Server
Look at the positive reviews, they almost read like canned responses right? I would question if they were true reviews or a purchased reviewer program.

We chose this hosting company nearly 4.5 years ago to host several of our s...Read More
Briddick Webb
United States
  • Reliability 2.0
  • Pricing 8.0
  • User Friendly 2.0
  • Support 2.0
  • Features 4.0
3.6

Worst hosting company ever

Service used: Dedicated Server
I've been a customer for 5 years. Everything was great. All of sudden none of my sites were online. I tried contacting Dreamhost 3 times. And got nothing back. Finally I got into a chatbox with a virtual assistant who told me they...Read More
user avatar
Roland
I cant agree with you more. We are a cloud server customer and their virtual support people are completely unable to support or even provide any assistance when it comes to resolving problems. One of the many cloud servers we use ...Read More
Victoria Ray Henderson
United States
  • Reliability 10
  • Pricing 8.0
  • User Friendly 10
  • Support 10
  • Features 8.0
9.2

Malfunctioning plug in on my WordPress site took my site down

Service used: Dedicated Server
Thanks to Claudia, the online tech advisor with DreamHost, I was able to get my website back up. Actually, I didnt do anything-she did!
I cut and paste the error message that came up instead of my website. She quickly read the er...Read More
Cheryl Frampton
United States
  • Reliability 10
  • Pricing 8.0
  • User Friendly 10
  • Support 10
  • Features 8.0
9.2

Never Fail

Service used: Dedicated Server
I have been with Dreamhost for many years and still when I am not sure of something or need help, they explain what I need in a way I can understand, not complicated. Brilliant, after all we can't all be tech minded can we? Thanks Dreamhost..
Krystan Umstattd
United States
  • Reliability 10
  • Pricing 10
  • User Friendly 10
  • Support 10
  • Features 10
10

Delightful and Delectable

Service used: Dedicated Server
I'll be honest I am not a tech geek. I draw the line at getting my iphone to stop playing on "shuffle" I say "shuffle" because it's not actually shuffling anything it made a playlist in it's digital (scary) little mind and loves t...Read More
Aaron Anderson
United States
  • Reliability 10
  • Pricing 10
  • User Friendly 10
  • Support 10
  • Features 10
10

Dreamhost is the Best!

Service used: Dedicated Server
I have had the most incredible and responsive service through dreamhost! I have filed SEVERAL tickets for support and have gotten a response from a human the same day EACH Time! from server configuration, to domain hosting, to ftp...Read More

Typical DreamHost Prices

Service Monthly Price Range
Shared Hosting $7.95 1 plans
VPS $15.00 - $120.00 4 plans
Dedicated Server $149.00 - $279.00 2 plans
Cloud Hosting $4.50 - $48.00 3 plans
The Services & Prices are taken from www.dreamhost.com

DreamHost Expert Review 2018

Written by: Ilya Hazanov

DreamHost Rating

  • Reliability
    9.2 / 10
  • Pricing
    7.8 / 10
  • User Friendly
    6.5 / 10
  • Support
    3 / 10
  • Features
    7 / 10
6.7
Rated by Ilya Hazanov

DreamHost: Not Cheapest, But Cool Features

This is a web host that promises a very rare 100% uptime money-back guarantee with a free two-week trial. They aren’t competing for the lowest price, but they say they’ll do more for you and win you over on quality. If you’re not happy in your first 97 days, you get your money back, no questions asked.

Given their service promises, it’s a bizarre twist that DreamHost does not offer user-driven life phone support. Instead, they only offer a ticketed system and a callback service (with some packages, and the number of callbacks is limited even then).

With one-year and two-year contracts to choose from, you’re looking at either a shared hosting plan, VPS, or dedicated hosting plan. The two-year plan doesn’t really offer enough of a discount to make the commitment worth it.

Uptime & Reliability

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9.2

Wow! 100% Uptime Guarantee

Although 99.9% uptime is the general promise made by web hosts, DreamHost made the rare step forward and brought it all the way to 100%. Our tests and external reviews show stellar uptime reports. However, if they break that promise, you only get a free day of service for each hour of outage, which seems a little light in terms of penalization.

Security is paramount to DreamHost, and they offer 50 GB of automatic backups. They also include improved security through passwords on directories and other forms of boosted website security.

Features

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7

Robust Features Plus the Basics

You don’t just get all the unlimited basics that many web hosts offer – like domains, bandwidth, disk space, email accounts, and MySQL 5 databases – but you get advanced features, too. You also get free domain registration, support for multiple coding languages (PHP5, Perl, Python, etc), website traffic statistics, and a variety of plugins, platforms and other solutions.

DreamHost also starts you off with a $100 Google AdWords credit when you launch the included promotional campaign starter.

Feature Description
BandwidthUnlimited bandwidth is included in all packages.t
Disk SpaceUnlimited disk space is included in all packages.
Website BuilderDreamHost doesn’t include any site builders, but you can install an add-on like WordPress with a single click.
Email AccountsUnlimited email accounts are included in all packages.
Shopping CartsDreamHost doesn’t include any e-commerce solutions, but you can install an add-on like ZenCart with a single click.
StatsAnalog is the default stats package for DreamHost, but Webalizer is also available.t
FTP AccountUnlimited FTP accounts are included in all packages, though for anonymous FTP you must pay a fee to get a unique IP.
Multiple DomainsAn unlimited number of domains are included in all packages.

Support

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3

Limited Support

DreamHost has a wealth of functions, but that’s tempered by the somewhat limited technical support. Their tutorials, wiki, and user forums are wonderful, and kudos to them for their dedication to social media, but you can’t connect via live chat or an outgoing phone call. They promise to respond to support emails within 24 hours, which isn’t the best.  Even then, the quality of your support technicians is inconsistent.

Pricing

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7.8

Better Deals on Longer Terms

DreamHost is on the expensive side of the web hosting world.  However, if you are ready to commit to a longer contract, you can get a much better deal.

Most packages don’t include an e-commerce solution, so plan to spend another $30 per month for its CafeCommerce platform.

One bonus with DreamHost is that it does have the capability to take care of you as you grow, so if you get to the point where you need a VPS or a dedicated server, DreamHost can fill that role for you. VPS plans start at $15 per month, and dedicated server plans start at $99 per month.

User Friendly

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6.5

Easy Setup

Users used to cPanel will notice (or miss)  its absence. DreamHost has created their own control panel, which is easy to use; you just need to take a moment to get used to it.

If you had a cPanel account before, you don’t have to start entirely from scratch; you can actually import your information (including all settings), with an “importer” feature.

Summary

This host offers packages starting on the more basic end going all the way through to to dedicated hosting. The big downside is the lack of live chat or phone support.

PROS

  • Familiar cPanel
  • 100% uptime guarantee
  • 2-week trial, 97-day money back guarantee
  • Unlimited basic features (domains, emails, bandwidth, MySQL databases, etc.)
  • Ability to grow with your company

CONS

  • No live phone or chat support
  • Poor support
  • Slow web loads
Read the full expert review Visit DreamHost See plans & pricing

DreamHost Prices, Plans & Features - 2018

Shared Hosting Plans

Plan Name Space Bandwidth Number of Sites Price
Unlimited Unlimited Unlimited $7.95

VPS Hosting Plans

Plan Name Space CPU RAM OS Price
30 GB - 1 GB $15.00
60 GB - 2 GB $30.00
120 GB - 4 GB $60.00
240 GB - 8 GB $120.00

Dedicated Server Plans

Plan Name Space CPU RAM OS Price
1000 GB 4 cores 4 GB $149.00
1.95 TB 12 cores 16 GB $279.00

Cloud Hosting Plans

Plan Name Space CPU RAM Bandwidth Price
80 GB 1 core 512 MB Unlimited $4.50
80 GB 1 core 2 GB Unlimited $12.00
80 GB 4 cores 8 GB Unlimited $48.00
A Free Domain is included when purchasing any hosting service from DreamHost
Submit a DreamHost Coupon

Server Locations

Los Angeles

DreamHost Refund & Cancellation Policy

  • 97-day money back guarantee on Shared hosting plans only, that have been paid with Credit Card or Google Checkout

  • Refund does not apply for dedicated server or VPS hosting charges
  • Refunds to not apply for the following payment methods: PayPal, Checks, Money Orders, Cashiers Check

See the complete and updated policy by DreamHost: wiki.dreamhost.com/Refunds‎

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