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1.5
POOR
  • User Friendly
    1.3
  • Support
    1.3
  • Features
    1.5
  • Reliability
    1.7
  • Pricing
    1.6
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Dotster Reviews and Expert Opinion

Pricing Range

Shared Hosting $3.75 - $14.75
VPS $29.70 - $67.95
Manny P

Pinned Review

Manny P,
4.6
i have read the reviews on this site and the first thought that came to my mind is "what a bunch of frauds!" I have been with Dotster for 10 years now and have not had any problems, they have addresse...Read Mored my matters both online and on the phone with a 100% resolution at the end of every call. There was a time when they could not resolve it on the phone and escalated to their resolution department and they followed up; admitted it was a problem on their end and resolved it. Full communication and that is why i have not had the need to leave. This is a real review from a real consumer and there is no way that all of the reviews on this site are even close to accurate if real at all? The other think i notice about this site is that a pop up comes to you and asks you what kind of site are you looking to host etc. Then below you have to provide them with additional information so they can then blast you with marketing trying to get you to leave Dotster, what a fraud!Less

Reviews

Harry McIntosh
Harry McIntosh from United States,

Terrible support; buggy website

2.0
Dotster used to be a decent registrar, but they've gone downhill in recent years. Their website has bugs in it that make it difficult to use, and their support people have no interest in doing anything more than replying with boil...Read Moreerplate answers, regardless of whether those answers match your problem or not. If they can't handle registering domain names, I certainly wouldn't trust them to host one of my sites,Less
Todd Dorsey
Todd Dorsey from United States,

WORST CUSTOMER SERVICE EVER! WORST company ever!

1.0
You will never be able to cancel the services!!!!!! You will be charged even after closing the accounts! We closed our accounts January 2013 and we are still being charged for domains we have not used since 2012. Do not give them ...Read Moreyour credit card info. They owe us over $100 and we have been calling them for 3 plus years. Yes, they charged us in 2013, then 2014, 2015 and even in 2016, even though we called every time the charges appeared on the credit card and reminded them we cancelled those domains. Each time the answer was the same." We will check into it and give you a refund"......By the way, make sure when you call that you get a ticket number (if you do not have a ticket number, that means the person did not even put the request through to the department...) Every time I call customer service, I get a person in a different country, ie Luvinia from Philipines, who could not even put me in touch with a supervisor because there was no supervisor available... so she said....., then Porscha in Asia (just spoke with her today, so we will see) etc....... TERRIBLE company!!!!!! I would stay away!!!!!!!!! We had a .com and a .net domain with them. The issue is still not solved. Porscha promised she submitted it to the department that handles issues like this, but again, we have been told the same thing in the past by Luvinia and other customer service reps.... I had to call the credit card company and ask for a MERCHANT BLOCK on the account so the credit card company will not accept any more charges from them since I don't know what else to do, other than getting a lawyer and sue them.Less
Stephanie Booher
Stephanie Booher from United States,

HORRIBLE SERVICE! Don't use!

1.0
I have been a customer with Dotster for several years. In the past three months I have created numerous support tickets, hours worth of telephone calls, calls made every day, several times a day, and zero progress, zero informatio...Read Moren about why I have no service, my websites are not visible and when they are visible, changes/updates made do not appear.Less
Dmitriy Ugnichenko
Dmitriy Ugnichenko from Ukraine,

Dotster wrote off my card money without my consent

1.0
Dotster wrote off my card money without my consent

Dotster have withdrawn from me money for service which I didn't order.

$17.49. Card **** 0530
I renew domain names at the price about $8.59. But not $17.49.

I didn't rea...Read Mored the letter which Dotster sent
1. I did not subscribe to Dotsterr newsletter
2. I did not open spam
I didn't buy service
I don't need service
I didn't confirm payment

This is a huge non-respect for the user.

I asked about a personal discount, which compensates me for the costs. For example, I could be given a discount to renew the domain. But nothing was given to me.
This is a huge non-respect for the user again.
Less
Chris Nelson
Chris Nelson from United States,

Horrible Service

1.0
My websites and emails (including client websites and emails) have gone down suddenly several times over the years, and there is never any real explanation. It has taken weeks sometimes to get sites back up when they go down. Cust...Read Moreomer service is a nightmare to deal with - first you have to convince them there's a problem (they don't understand how to check if a website is down), and then you have to convince them that it's not fixed yet. I'd say it's like talking to a wall, but it's not - I wish it was. It's more like talking to an impudent child, who is snarky, talks back and is rude. And I'm not the type to be rude to customer service. I've been there. I let my steam out in reviews like this. I have never felt victimized by a company quite like I have felt victimized by Dotster. Stay far, far, far, far away.Less
NIKKI LEE
NIKKI LEE from Malaysia,

Double charge, suspend my domains for unwanted subscriptions

1.0
I totally agree with other reviewers. Never give them your card, they will continously charge it multiple time for the same thing. I got the same scripted line, we will refund your payments, but when i check, there is NO REFUNDS. ...Read MoreWill suspend your entire account if you do not wish to continue paying for your expired domains. ! AVOID AVOID.Less
Conal G
Conal G from United States,

Where do I even begin... just STAY AWAY FROM DOTSTER!!

1.0
This company is, in a word, amateurish. The current company I work for has a few domains with them and each one I've had to do any maintenance on has had issues. They initially extorted us $100 for each domain that fell into redem...Read Moreption. They charged us $192 more than any other registrar for a .coop renewal for example Gandi.net charges $78). Their support take forever...Less

Expert Review

Craig Timmins
Craig Timmins
Hosting Expert

Overview

A Basic Hosting Solution for Mid-Sized Businesses

Dotster are generally regarded as a domain registrar, but have moved their skills into the hosting arena by offering a basic hosting platform at a decent price. With a money back guarantee policy in place, CPanel, MYSQL and secure backups, they offer a solid service under 3 different hosting plans.  Doster are also part of the Endurance Group who operates other domain hosting platforms.

7.8

Good

Rated by Craig Timmins

  • User Friendly
    7

  • Support
    9

  • Features
    7

  • Reliability
    7

  • Pricing
    9

Reliability

No Uptime Promises but Details Given on Server Centre

Dotster is pretty sketchy when it comes to uptime and reliability with their hosting plans. They do not offer any kind of uptime statements or provide detailed information on the kind of stats you can expect.

Luckily, they do offer backups across all plans to give you that piece of mind, that if something should happen – you are covered. They also offer information on the Dotster servers, and state that they are held in a secure data centre with fully redundant power systems and 24/7 monitoring.

Features

Basic Tool and Feature Set With Tempting Extras

When we look at features and tools offered by Dotster, they really lack any depth and quality here but do have the tempting offer of free Adwords and Facebook credits to help you kick-start any marketing campaign.

The basic plan offered Unlimited disk space and bandwidth, along with 5 FTP logins and 10 MYSQL databases, which is basic offering that most people will be happy with. If you are looking for more features and tools then it might be worth seeing what other hosting companies are offering for the same monthly price.

Dotster also offer eco-friendly hosting with high-efficiency servers, and will plant a tree for every new eco-hosting customer.

Support

Varied Support Channels and Helpful Articles

Dotster do excel in their customer support, and offer every customer the opportunity to take advantage of contact details and knowledge bases packed with informative articles and video tutorials.

As well as a ticket system in place, you can also get hold of Dotster via social media networks such as Facebook and Twitter which usually offer customers a way to get a quick reply to simple questions.

If you live in the US, then you can also benefit from a toll-free 24/7 telephone number if you are signed up to any of the ultra hosting plans. However, there is an alternative number available for all the other plans that Dotster offer.

  • Toll-Free Number
  • Social Media Contacts
  • Knowledge Base
  • Ticket System
  • Video Tutorials
  • Toll-Free only for Premium Plans
  • Slow response times reported

Pricing

Simple and Affordable Price Range

There are 3 different plans to choose from under their shared hosting platform, under both Windows and Linux systems. The Windows hosting solutions are slightly more expensive which is an industry standard.

For the cheapest plan you can get basic hosting with Linux for as little as $3.75 per month with the ultra hosting plan costing $13.75. For each of the alternative Windows plans you just need to add an extra $1 per month on the 3 tiered plans.

User-Friendly

Linux and Windows Plan: Some with CPanel, Some Not

It’s a bit of a 50/50 here with Dotster because they do offer the ever reliable and user-friendly CPanel control panel option to its customers, however you need to be taking out the VPS plans to be able to access it.

For the general Shared Hosting plans that run across Linux and Windows systems, you will get a Dotster custom control panel, which isn’t the most user-friendly of control panels and will take every user some time to get to grips with it.

Summary

The Hosting Platform For Beginners & Mid-Range Companies

For the basic user, Dotster offers basic features and tools to help plant the foundations for any mid-range website. If you are looking for more innovation and better features that dig deeper, then perhaps Doster isn’t for you.

The support offered is varied and offers customers the opportunity to delve into a plethora of contact methods and helpful articles or video tutorials, topped off by social media channels where you can get quick-time responses.

Finally Dotster offers perks such as marketing credits, which can lure in customers. Overall, they offer a decent service, for a decent price.

Pros

  • Good Support Channels
  • Website and Server Backups, Redundancy Power
  • Cheap Hosting Solutions
  • Windows & Linux options

Cons

  • Toll-Free number only for premium subscribers
  • No CPanel on cheaper tiers
  • No Uptime stats
  • Lack of in-depth features

Dotster Prices, Plans & Features - 2022

Shared Hosting Plans

Plan Name Space Bandwidth Panel Number of Sites Price Score
Basic Hosting - Linux Unlimited Unlimited cPanel Unlimited $3.75 3.3 Details
Deluxe Hosting - Linux Unlimited Unlimited cPanel Unlimited $6.75 2.9 Details
Ultra Hosting - Linux Unlimited Unlimited cPanel Unlimited $13.75 2.9 Details
Basic Hosting - Windows Unlimited Unlimited Unlimited $4.75 2.0 Details
Deluxe Hosting - Windows Unlimited Unlimited Unlimited $7.75 2.9 Details
Ultra Hosting - Windows Unlimited Unlimited Unlimited $14.75 2.9 Details

VPS Hosting Plans

Plan Name Space CPU RAM OS Price Score
Standard 20 GB - 512 MB $29.70 2.9 Details
Pro 40 GB - 1 GB $41.60 2.9 Details
Premium 60 GB - 2 GB $67.95 2.9 Details

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