Expert and User Insights by Domainplus.com.my Customers
Domainplus.com.my (HT Internet Solutions) is MYNIC Authorised Reseller (R091), authorised to register/renew/transfer .MY Domains. We also working with world leading registrar to provide TLDs domain name services
We also experience in SME/SMBs Web hosting, providing 99.5% Uptime consistently serving many of our customer and our own eCommerce Portal. We feature easy to use cP...
Domainplus.com.my is a Malaysian operation with a focus on economy-priced hosting solutions and is authorized to provision, renew and transfer names in the .MY domains. Other domains such as .asia and .com are also offered, but the emphasis is clearly placed on the .my domain.
Domainplus lists a 99.5% uptime guarantee, a rate which should be more than adequate for just about any customer except those running enterprise-level services. While I usually view testimonials with a grain of salt, I see them as a way to confirm service levels with existing customers; there was not a page with customer comments available. I was also unable to find a link that provided information in Domainplus’ data center, so I presume that they are a reseller.
While these do not necessarily indicate problems, these issues would suggest that customers need to do some of their own investigation prior to opening or migrating services to Domainplus—steps that should be taken with ANY provider, regardless of any information or claims listed on their webpage.
Lots of options with basic features
A wide variety of services are offered: web hosting, shared hosting, domain names and SSL certificates. Another item available is web design service, something that many hosting organizations seem to avoid. For the growing company, web design is something that could provide great value when outsourced.
All services appear to be offered on the Linux platform, and server software included the popular cPanel, Softaculous, PHP, MySQL and Fantastico. While working behind the scenes on many companies, Apache is prominently listed.
All packages appear to be competitively priced and come with tools and allowances commensurate with their cost.
Limited free support
One thing that the domainplus support page is that they view live support as a premium service that is only included as an extra or on high-end packages; even then it appears that phone support is used as after all other mediums have failed. A support email link is provided and suggests a response time of less than 90 minutes during working hours. While I believe that email is a great way to resolve issues and get information, sometimes speaking with a skilled technician in a timely manner is a superior way to provide customer service.
Free for a year with domain purchase
Unlike almost every other organization, Domainplus offers free hosting with (with minimal allowances) for one year with the purchase of domain name registration on their base packages.
For the entry-level paid package, 10 GB of storage space, unlimited email, domains, MySQL and FTP on a DNS-cluster server is offered at 18.90 MYR ($5.21 USD) monthly with backup service being an additional charge. For 33.99 MYR ($9.37 USD), backup service is included and disk space is increased to 20 GB.
SSL certificates, another product not offered by the majority of hosting companies is offered and prices vary based on complexity and vendor. Comodo’s Positive SSL cost 17 MYR ($4.69 USD) to Symantec’s Secure Site Pro EV (extended validation) is listed at one-time price 4017 MYR ($1107 USD; this may seem expensive but is also one of the more advanced SSL certificates available.
Authorizing services are offered at 888 MYR ($245 USD) which includes 4 template-based pages, logo and several other features; additional pages are priced based on complexity.
All services are subject to Malaysia’s value added tax (VAT) of 6%.
Affordable option for basic hosting
As stated earlier, Domainplus’ primary service area is within the .my domain. Within those parameters, they seem to be prepared to offer very competitive prices while offering a wide variety of services to their customers.
I am very satisfy and please by their products and services. There are some hosting companies which you won't be able to find them at all before or after 24 hrs. Their sales office also help us to follow up technical support and feedback to us even it is beyond their job scope. Thank you for such a good services and products. Keep it up!!!!!
I never know buy a domain name need wait a day long... poor technical support, on web show 24hour is mail supporting only, actual technical support only 9am to 5pm 5working day only, so if you facing problem on weekend, that gone be your bad ass day. Highly not recommended.
hi , thanks for feedback . our 9-5pm are for sales office. Email for technical support are 365x24x7 Our average respond time mark 90mins average reply during working hours . IF you are not happy with our service, feel free to talk to us and we will warrant a refund for your hosting business
Domainplus.com.my have since serving 1400+ happy customer and managing 2000+ domain name as of march 2015.
Please refer to our contact policy and contact terms which are included in every ticket and the frontpage of domainplus.com.my (under contact policy)
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