Cloudways Reviews and Expert Opinion

Based on 355 user review in 6 languages
9.3
SUPERB!

Customer score for Cloudways

  • Reliability
    9.4 / 10
  • Pricing
    9.2 / 10
  • User Friendly
    9.3 / 10
  • Support
    9.3 / 10
  • Features
    9.3 / 10

Detailed Scores / Summary

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david witzmann
United States
  • Reliability10
  • Pricing10
  • User Friendly10
  • Support10
  • Features10
10

Best support +24h +good prices

Service used: Cloud - Vultr Starter Plan
since one year i am hosting my ecommerce pages on cloudways and honestly they are the best. at 2 AM I noticed that my site was down and started to chat with them. it was not even their fault but they helped me to fix it within 15minutes!!
Ricardo Dacosta
United States
  • Reliability10
  • Pricing10
  • User Friendly10
  • Support10
  • Features10
10

Zeeshan Kareem went above and beyond to help me!

Service used: Cloud - DigitalOcean Starter Plan
Moved from HostGator
For some reason my htaccess file was removed from my application. Perhaps a hack attack. Not sure because the site was working fine days ago. Well, Zeeshan Kareem was able to identify the issue and provided a solution to get my site back online! Great Job! So happy with this hosting provider!
CS Koh
Malaysia
  • Reliability10
  • Pricing10
  • User Friendly10
  • Support10
  • Features10
10

Best tech support i ever received in any hosting company

I am a programmer myself and i know when i deploy websites i always get some unexpected issues.

The first thing i love about cloudways is they only assign skilled technical people as 1st line support. So they already know all t...Read More
johnny b goode
Israel
  • Reliability2
  • Pricing6
  • User Friendly6
  • Support2
  • Features4
4.0

Rubbish, stay away

Service used: Cloud
Tried using this company due to some positive reviews and supposed ease of use with digital ocean/etc... but, there are issues, many issues and their support is basically a bot, a very advanced bot you think is a human until you r...Read More
Cloudways
Hello Johnny,

Thank you for taking the time out to write to us and express your grievances on how our customer service did not meet your expectations. Please accept our sincere apology for the difficulties we have caused you.
...Read More
David van Hoven
Netherlands
  • Reliability6
  • Pricing8
  • User Friendly8
  • Support2
  • Features10
6.8

The product is fine but support is not a help at all

Support is not really helping, I don't have the idea they know what they doing if they do anything. So better solve your problems self, and see this as unmanaged hostingm then it's totally fine.
Roger Tuan
United States
  • Reliability2
  • Pricing10
  • User Friendly2
  • Support2
  • Features10
5.2

Buggy interface, terrible support, awful lockout policy

Service used: Cloud - DigitalOcean Starter Plan
Moved from Servint
I had high hopes for Cloudways and became a paid customer after the 3-day trial. In the process of migrating over a website, I ran into numerous bugs with their control panel, resulting in error messages that had no useful informa...Read More
I had high hopes for Cloudways and became a paid customer after the 3-day trial. In the process of migrating over a website, I ran into numerous bugs with their control panel, resulting in error messages that had no useful informa...Read More

Typical Cloudways Prices

Service Monthly Price Range
Cloud Hosting $10.00 - $36.04 5 plans
The Services & Prices are taken from www.cloudways.com

Cloudways Expert Review 2018

Written by: Ilya Hazanov

Cloudways Rating

  • Reliability
    9 / 10
  • Pricing
    9 / 10
  • User Friendly
    9 / 10
  • Support
    9 / 10
  • Features
    9 / 10
9
Rated by Ilya Hazanov

Applications hosting platform

Cloudways is a cloud platform hosting company offering ease-of-use application hosting options in order for you to focus on developing your web application and business while they focus on the hosting side. They claim to offer a one-stop shop for all application hosting needs while focusing on simplicity and ease-of-use. They have worked with a number of companies in hosting their applications and have a wide range of clients from all over the world. With servers in Spain and Dubai, they are definitely focused on a global clientele base. As a Cloud based web application hosting company, Cloudways offers managed cloud hosting options for you to easily run your applications and focus on your business instead of focusing on running the site or application itself. Their managed hosting services include Magento, WordPress and Joomla to name a few, and they also offer a number of additional services such as email, DNS, and load testing to offer higher quality services based on your needs.

Uptime & Reliability

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9

Good quality hosting

Cloudways guarantees a 100% faster page load time than competitors based on their multilevel configuration for hosting your applications. There are no complaints about downtime that I can find on their social media pages, or on any other hosting reviews so there is no reason to think you would have any trouble in this area.

Features

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9

Only cloud hosting available

As a Cloud based hosting company, Cloudways offers only Cloud hosting services for building websites and applications. They tout ease-of-use and one-click set-up with all of their options, and their packages come with many features to help you focus on your business rather than running your website. Their VMAN stack configuration guarantees a 40-50% better page load time than regular hosting services, and speeds like that will keep your website running smoothly. All of their Cloud servers are dedicated servers giving you complete control, and offer 1-click SSL management. Additionally, they offer automatic patching to update servers and operating systems. All servers and applications are also behind a secure firewall to prevent unauthorized access and hacking attempts. Additional features include unlimited domains, email add-ons, managed servers, multiple application deployment, and 15+ key metrics monitoring.

Support

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9

Customer focused support

This company seems to have a very reliable 24/7 support network. They have 24/7 live support, and while I was browsing the site a “We are online” bubble was constantly hovering in the bottom corner in case I needed any help. They have 24/7 live chat and ticket support, as well as options in customers’ control panels and dashboards. They keep a running tab of tickets answered, and seem to rate very highly in their support rating. Additionally, they have a knowledge base in case you would care to browse for answers on your own

Pricing

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9

Plenty of pricing options at typical prices

Cloudways offers multiple package options in a variety of memory sizes based on your personal or company needs. Their smallest package comes with 20GB of memory and 1 TB of bandwidth for only $5 a month, which is quite reasonable for a cloud-based application hosting site. Their two smallest packages come with a 14 day free trial in addition to free premium support and unlimited applications. They offer package options with up to 480GB of memory and 8TB of bandwidth, and depending on your budget, this gets very pricey, but you do get what you pay for. If you need even more options, they have a link for you to click for an inquiry into more customizable options. With all of their options they offer a 30-day money back guarantee.

Summary

Hosting focused on cloud solutions for app developers

Cloudways offers a very thorough application hosting service for customers to focus on their businesses and application development. Their managed options take care of all technical issues and the 24/7 live support team is there for any and all issues and concerns customers may have. They work in connection with a number of global companies and have a fairly high customer satisfaction rate for application hosting companies. Pros:
  • All-inclusive package options
  • Global customer base
  • Many package options to choose from
Cons:
  • Only cloud based hosting options
  • Focused only on web applications so if you want to host a general website, this is not the company for you
Read the full expert review Visit Cloudways See plans & pricing

Cloudways Prices, Plans & Features - 2018

Cloud Hosting Plans

Plan Name Space CPU RAM Bandwidth Price Score
20 GB 1 x 1.00GHz 1 GB 1 TB $10.00 9.5
25 GB 1 x 1.00GHz 1 GB 1 TB $11.00 8.4
20 GB 1 x 1.00GHz 1.7 GB 2 TB $34.17 9.3
4 GB 1 x 1.00GHz 1.75 GB 2 TB $36.04 9.5
25 GB 1 x 1.00GHz 1 GB 1 TB $12.00 9.3
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A few words from Cloudways

To provide the fastest and most engaging experience for its customers, Cloudways offers Debian 8 based servers designed to optimize linux based hosting. Servers already equipped with Thunderstack help with taking on immense amounts of load without any downtime, using minimum resources and eliminating server crashes. This, coupled with SSD based technology, helps give the best Linux experience every time.
Cloudways also offers the following features;
-Free Cloud CDN and HTTPS support
-Vertical scaling of servers
-Staging area for testing websites
-Git integration for instant deployment
-One-click stop for applications and servers
-Folder-like structure for managing multiple projects
-Support for Multiple PHP versions

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