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4.1
Good
  • User Friendly
    4.2
  • Support
    4.0
  • Features
    4.1
  • Reliability
    4.0
  • Pricing
    4.1

Avg. score per month

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CanSpace Solutions Reviews and Expert Opinion

A few words from CanSpace Solutions

CanSpace Solutions is Canada's leading web hosting provider - trusted for over 10 years by Canada's largest corporations for providing reliable and affordable web hosting services.
CanSpace Solutions HomePage Screenshot
Money Back: 30 Days

Pricing Range

Shared Hosting $3.91 - $18.00
VPS $39.15 - $156.62
Dedicated Server $117.46 - $234.94
Resellers $15.66 - $39.15

Server Locations

CanSpace Solutions Awards

We took the time to personally and anonymously check each and every company's customer service. 
The "Badge of excellence" was awarded to hosting companies that complied with HostAdvice's high standards of customer service, implying that the service proved to be prompt, efficient, insightful and most of all, helpful.
Suzi Cook

Pinned Review

Suzi Cook,
5.0
I have several sites hosted with CanSpace and they have been a really great help. Every problem has been resolved promptly. Upgrading to SSL was a breeze and was done with one simple interaction (unlike other larger companies). I prefer to support

Reviews

Rui E
Rui E from Poland,

Life Savers

5.0
I manually edited a Wordpress plugin and broke it - which broke my entire site along with it. I reached out the canspace team for assistance, not really expecting any help as this was really my own fault. To my surprise one of the...Read Moreir web developers logged in and literally fixed my own customized code and got everything up and running for me, ON A SUNDAY NIGHT!

These guys are the best and I will continue to recommend them to everyone. Thanks guys!
Less
Alan Petrus
Alan Petrus from Canada,

Average hosting services

1.8
I recently signed up with CanSpace for hosting services. One deciding factor was the highly rated reviews online including this site. My initial impression were good until I started actually using the service. I found out few issu...Read Morees that prompted me to post this review:

1. The support service is NOT 24/7 as claimed on CanSpace website. How do I know?
a) The 1-888-993-6822 is a US number not Canadian and no real person answers.
b) You get the answer machine for all 3 options (sales, support, 0): "all of our agents are either unavailable or assisting other clients. Please leave your name and number..."
c) No response to Contact us form filled via main web site after waiting two days on weekend
2. Once you've logged in to web page, the cPanel has 12 sections that help you do things; each section has at least 8 icons which that's close to 100 icons of options of what to do. Not simple for beginner.
3. Once you are in cPanel there doesn't seem to be a way to get back to Client Area
4. For clients to get any Support Ticket help you have to login and submit the ticket from one of the menus (after you manage to find it) and this is different than Contact Us support form. (confusing).

I feel like there is a bit of miss-advertising and rating online for CanSpace online. I'll definitely tell them about the 24/7 support miss-advertising once they actually get back to me.

Over all, it seems like same service than GoDaddy in terms of domain and web hosting.
Less
Bojan G.
Bojan G.,
Hi Alan, I apologize for any perceived negatived service you believe you have received. Our service is absolutely 24/7 and our offices are staffed at all hours of all days. Our phone number is absolutely a Canadian number, and all...Read More our staff is here in Canada. There may occasionally be a delay in phone support during the weekends, but in the absolute worst case scenario, voicemails are usually responded to within 5 minutes and tickets are always responded to within 1-2 minutes, 24/7.Less
Alan
Alan,
Hi Bojan,

1) when I dial the 1-888 on my cell phone, it lists it as "United States" in log entry - I can post you phone screen capture if you'd like so as far as I know it's US number to me.

2) The second point is I calle...Read Mored 3 times at different intervals and did leave a voice memo with my cell number but no one called me back. There is no wait in the queue style or let me call you back service like say Teksavvy. So again from customer's point of view no one is there (or was there).

With godaddy always someone picks up the phone or you wait in queue, sure it sounds like a call center in a play ground (with all the background noise) but there is some one to talk to.

regards,
/A
Less
Bojan G.
Bojan G.,
Hi Alan - as mentioned I can assure you that our phone number is Canadian, and all staff are located in Canada. I can see that our agents replied to your email inquiry, and at that point they likely thought a callback was not necessary. I apologize for any inconvenience caused.
Suzi Cook
Suzi Cook from Canada,

Very satisfied

5.0
I have several sites hosted with CanSpace and they have been a really great help. Every problem has been resolved promptly. Upgrading to SSL was a breeze and was done with one simple interaction (unlike other larger companies). I prefer to support
Kris Mazurek
Kris Mazurek from Canada,

Disappointed, moved onto a different hosting provider

3.2
I have purchased SSL and dedicated IP to the hosting package, however almost a month from purchasing the service, the SSL was STILL not properly configured, and delaying launch of my website. While the features and other stuff off...Read Moreered is decent and support response/ticket system being timely and convenient, I found the reliability of the support to leave much to be desired.Less
Neil S.
Neil S.,
I'm very sorry to hear that Kris - in virtually all cases we can have a dedicated IP address and SSL certificate provisioned within 15-20 minutes - even after hours and on weekends.

If you can let me know your ticket number I can investigate to see what went wrong here.
Kris Mazurek
Kris Mazurek,
Hi Neil,

Thank you for quick response! My ticket #s were:
219935, and 901239.

That being said, I am still hosting different website with CanSpace, but without SSL (for now) ;)

Thank you,
Kris
Neil S.
Neil S.,
Hi Kris - I can see that you asked us to delete and recreate your account after we had initially provisioned your certificate. It's possible the cert may have remained in our SSL storage and was conflicting with the re-provisionin...Read Moreg. If you ever decide to sign up for an SSL certificate again please open a ticket and ask for it to be assigned to me - I'll make sure the issue is escalated.Less
Kris Mazurek
Kris Mazurek,
Will do, much appreciated!

Thank you,
Kris
Martinus Geleynse
Martinus Geleynse from Canada,

The best host I've ever worked with!!

5.0
I can't praise CanSpace enough. Everything about the experience of working with them has been exceptional. I've worked with GoDaddy, NameCheap, Netfirms, HostUpon, HostPapa, iPage, and SiteGround... and CanSpace is head and should...Read Moreers above them all in every way. The service and support is amazing and fast. Tickets are answered promptly. Rates and fees are very reasonable, and the functionality has been flawless.Less
Claire Light
Claire Light from Canada,

I’ve finally found a great web host and highly recommend CanSpace

5.0
After experiencing two other hosting providers over the past 15 years, I find myself in another world with CanSpace, a much better world that I have always known is possible.

From the very first inquiry I made before signing up...Read More, to how they efficiently and expertly handled migrating my 4 website Cpanel from another host, and transferring 4 domains from another registrar, their correspondence and how they interact, was in my experience unique to CanSpace: human, personal, all questions addressed, helpful suggestions offered, all in a very timely manner and not lined with automated responses...a breath of fresh air in comparison with the other hosts I have dealt with.

Their customer service is exceptional, their plans are affordable, their fees are in Canadian dollars, their servers are in Canada, they offer a green-conscious service, and I am surely forgetting other elements...I could not ask for more and am very pleased to recommend their hosting and registrar services. Thank you CanSpace for upholding such high standards.
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Mark Weasley
Mark Weasley from United States,

Dedicated customer support team

5.0
VPS
I can't really find a qualm with CanSpace. Domains and hosting are priced right - and what's most important to me is taken care of... Support. There's can be a lot of technical problems to run into when starting your site (on any ...Read Morehost) and they're always there to help me with stuff. Even if it's a WordPress question for example (they don't technically need to help here). So far so good.Less
Neil Lautman
Neil Lautman from Canada,

Just great

5.0
Switched from another "Canadian" hosting provider (that I will not name, but they are one of the bigger ones) that bills in USD for some reason. I was getting killed on the currency conversion. I was with my previous host for over...Read More 8 years and had no issues, so making the switch was a tough call - but I'm glad I did. Now I'm paying half the price (and CanSpace bills in Canadian dollars), and my site works even better than before. Their support handled the migration and kept me updated along the way, and has been there every time I have needed them.Less
Michael Lavnduski

Expert Review

Michael Lavnduski

Expert Overview

Enterprise Level Hosting Sine 1998

Since 1998, CanSpace Solutions has been providing enterprise-level hosting solutions, and in 2007 CanSpace.ca was created to cater specifically to Canadian businesses and government organizations. They have many featured clients in the education and government realm, and insist on delivering high quality service to all their customers. Their parent company caters to global companies while CanSpace solely focuses on Canadian based companies and organizations. With servers and datacenters located throughout Canada, Canadian customers are sure to get reliable web hosting services.

They offer a number of differing plans from small/personal options all the way up to heavy-duty corporate packages. Additionally, with their package options, they offer a free year of domain hosting. Additionally, they offer domain registration separately, in addition to a few other services such as web design, logo or image design, search engine optimization, and much more. They guarantee to not oversell their servers in order to give you reliable website hosting.

Read More
9
SUPERB!
Rated by Michael Lavnduski
  • User Friendly
    9
  • Support
    10
  • Features
    8
  • Reliability
    9
  • Pricing
    9

Uptime & Reliability

High quality 99.9% uptime guarantee

With not overselling their servers, CanSpace is able to provide a 99.9% uptime guarantee to their customers. They want to provide the highest quality services to their customers and make sure you can rely on them for their hosting services. Their reviews say CanSpace has been trusted for years by large corporations and Canadian government, so you can be sure your uptime is reliable. They also offer daily backups for your data, and environmental and physical security precautions to protect their datacenters and ultimately, your data.

Features

Mostly normal features with a few extras

Small and personal packages start with 5GB of memory and 15GB a month of bandwidth for your personal needs. They come with standard 24/7 support, instant setup, site builders, and script installers. Higher package options have slightly more features, and the corporate package has a few unlimited ones as well. Each package comes with free domain hosting for a year, daily backups, 24/7 support, and CloudLinux enabled servers. Custom services include cloud hosting, custom backups, enterprise email hosting, dedicated servers, and VPS and virtualization services. Additional web services contain website design, logo and image design, web application development, search engine optimization, e-commerce solutions, and much more. Lastly, their domain hosting services offer registration and hosting, and come included with some packages already.

Support

Great support with 10 minute response time guarantee

This company offers a 24/7 support team that is available to answer any questions that may arise. Additionally, their datacenters have 24/7 monitoring staff in order to monitor servers for any issues that come up and to maintain datacenter demands. Their support team is available through a ticketing system and they strive to answer tickets within a 10 minute window, even on weekends and holidays.

Pricing

Typical hosting prices

Small web hosting plans start at $4.99 a month for personal web hosting plans that do not require much space or bandwidth. Going up from there are medium-business plans and very large corporate plans with increasing features and some unlimited features. Their prices are relatively inexpensive compared to other large hosting companies even though they say they do not oversell their servers. Domain hosting starts at $9.75 a year for .ca domains and include a number of domain hosting features. They offer instant activation and a 30-day money back guarantee if you are not happy with services.

Summary

Good hosting option for most types of sites

As Canada’s leading option in web and domain hosting, CanSpace offers reasonably priced webhosting packages for your hosting needs. Their prices are fairly inexpensive compared to other hosting sites, and their 24/7 support team is readily available for any and all needs. A 99.9% uptime guarantees your sites to be up and running at all times, and a dedicated team is at your service for any changes or support.

Pros:

  • 99.9% uptime guarantee
  • 24/7 Tech Support
  • 10 minute response time with tech support
  • Fair pricing

Cons:

  • Very few 'extras'

 

CanSpace Solutions Prices, Plans & Features - 2021

Shared Hosting Plans

Plan Name Space Bandwidth Panel Number of Sites Price Score
Starter 5 GB 15.05 GB cPanel 5 $3.91 10 Details
Medium 50 GB Unlimited cPanel Unlimited $7.82 7.8 Details
Professional 200 GB Unlimited cPanel Unlimited $18.00 2.0 Details

VPS Hosting Plans

Plan Name Space CPU RAM OS Price Score
VPS-Erie 80 GB 2 x 2.40GHz 4 GB $39.15 8.8 Details
VPS-Huron 160 GB 4 x 2.40GHz 8 GB $62.64 10 Details
VPS-Superior 320 GB 8 x 2.40GHz 16 GB $156.62 8.1 Details

Dedicated Server Plans

Plan Name Space CPU RAM OS Price Score
Dedi-32 4 TB 4 x 2.40GHz 32 GB $117.46 8.1 Details
Dedi-64 4 TB 4 x 2.40GHz 64 GB $156.62 10 Details
Dedi-128 4 TB 8 x 2.40GHz 128 GB $234.94 8.1 Details

Resellers Plans

Plan Name Space Bandwidth Panel Price Score
Bronze Reseller 85 GB 1 TB WHM $15.66 8.1 Details
Gold Reseller 130 GB 2 TB WHM $23.49 8.1 Details
Titanium Reseller 200 GB Unlimited WHM $39.15 8.1 Details

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