BlueHost Reviews and Expert Opinion

Based on 67 reviews in 6 languages
4.7
POOR

Customer score for BlueHost

  • Reliability
    4.7 / 10
  • Pricing
    5.1 / 10
  • User Friendly
    4.8 / 10
  • Support
    4.1 / 10
  • Features
    4.9 / 10

Detailed Scores / Summary

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Nancy Golliday
United States
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0
NEW

Hosting Has Gone Downhill Over the Last Year or So

Service used: Cloud - Performance
Moved from HostGator
I've had a few websites with BlueHost for about 10 years and since the whole SSL issue where WP is requiring users to have an SSL...and BH offers the free SSL...that's when everything went to h-e-double-hockeysticks. Poor customer...Read More
Harvy Sax
United States
  • Reliability 6.0
  • Pricing 10
  • User Friendly 6.0
  • Support 8.0
  • Features 4.0
6.8
NEW

Sad and Disappointing

Service used: VPS - Premium
The one and only reason I am giving this company a semi-decent review is mainly because of their ONE knowledgeable support agent. I would call in COUNTLESS times and request alanna keel to assist me with my server as EVERYONE else...Read More
Thalia Terpsichore
United States
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0
NEW

Incompetent Customer Support Cost Me $$$

Service used: Shared - Basic
I called customer support about an unrelated issue, and told them not to do anything that would impact my money making site. They completely messed up my site, and have continued to do so for the next 10 days. It's really easy to ...Read More
Gor Stepanyan
Armenia
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0
NEW

Bluehost is the worst hosting

Service used: Cloud - Business Pro
Bluehost is one of the worst hostings! don't even try to buy Cloud from them. I bought Business Cloud but got the actual account in 9 days, I upgraded from shared IP to dedicated but had never got it. They only say that it takes 24-72 hours...bla bla but nothing is happening in reality.
Thaís Cardoso
Sweden
  • Reliability 2.0
  • Pricing 6.0
  • User Friendly 4.0
  • Support 2.0
  • Features 6.0
4.0

I did a cancellation, got a renewal bill instead - and NO refund of Bluehost

Service used: Shared
The 21th of december 2017 I chat with a Bluehost attendee asking him/her to cancel my account. After lots of explanation on "why I wanted to cancel my account" the attendee said that the cancellation was done successfully. Some ti...Read More
user avatar
Elisha
I had the same experience but they charged me 2 more times...so far. I have now asked that they remove the credit card on file to avoid any more charges. Lets hope that worked.

Typical BlueHost Prices

Service Monthly Price Range
Shared Hosting $2.95 - $5.45 3 plans
VPS $19.99 - $59.99 4 plans
Dedicated Server $79.99 - $119.99 3 plans
Cloud Hosting $6.95 - $15.95 3 plans
The Services & Prices are taken from www.bluehost.com

BlueHost Expert Review 2018

Written by: Max Ostryzhko

BlueHost Rating

  • Reliability
    9.2 / 10
  • Pricing
    8.3 / 10
  • User Friendly
    5 / 10
  • Support
    5 / 10
  • Features
    8 / 10
7.1
Rated by Max Ostryzhko

BlueHost: Well-Established, Simple Hosting

BlueHost is one in a group of four hosts all run by the same person (others in the group are HostMonster, JustHost, and FastDomain). BlueHost, the original host established in 1996, is one of the oldest; with over 1 million domains managed, it’s also one of the most popular. But the other services in the group pretty much provide the same features, so just pick the one with the best pricing for you, and realize that you’re tapping into the same resources and brains on the back end. Comparatively, BlueHost is the most expensive, but it has the best name recognition. The company knows what features are most popular, and they offer a low price for those features. The basics are provided – unlimited domains, emails, bandwidth, and disk space – and BlueHost throws in the free domain name when you purchase a year of hosting. For users who want the capability to handle mega-bandwidth, like businesses with robust e-commerce needs, there is a more expensive pro-level plan with SSL, a dedicated IP address, and a stronger CPU.

Uptime & Reliability

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9.2

Basically Perfect

Bluehost doesn’t promise a specific number in terms of uptime percentages, but they claim to be the best in the business. Our tests show 99.9% uptime for BlueHost.com. Users can boost security with SSL and SSH encryption, their servers utilize 10 GB connections, they have a UPS power backup system, and a super-strong server. Still, there’s a plethora of former customers out there who gripe about the slow load time.

Features

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8

Oodles of Features

In addition to the unlimited basics, BlueHost has all sorts of neat features available like support for multiple types of coding (like PHP, Perl 5, Python, Javascript, and Flash). There’s also an easy website builder with templates, e-commerce, and media options for users who want a website but aren’t familiar with coding,

Feature Description
Disk SpaceYou are allowed unlimited disk space with all BlueHost accounts.
Website BuilderBluehost includes a slim version of website builder Weebly, which allows you to build a six page website for free, then you can pay to create more than that. Also, Wwith a single click you can install simple script applications that build sites like WordPress.
Email AccountsYou are allowed unlimited email accounts with all BlueHost accounts, plus POP, IMAP, and a trio of webmail options.
Shopping CartsBlueHost gives you the option of choosing between OS Commerce Shopping Cart, Agora, Cube Cart, or Zen Cart.t
StatsBlueHost gives you the option of choosing betwee Awstats and Webalizer to keep an eye on your website traffic.
MySQL databasesYou get MySQL 5 databases with all BlueHost accounts.t
FTP AccountYou are allowed unlimited FTP accounts and access with all BlueHost accounts.
Multiple DomainsYou are allowed unlimited domain hosting with all BlueHost accounts.

Support

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5

Unhappy Former Customers

On paper, Bluehost has everything you could want in terms of support – live 24/7 chat, phone support, a ticketed email system, and a user forum – but looking at online forums, there are a lot of angry and disappointed voices, and the masses usually aren’t wrong. The video tutorial library was pretty weak.

Pricing

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8.3

Standard Pricing, No Moneyback Guarantee

BlueHost’s basic package price is average, but what really stands out is the lack of a money-back guarantee. This is especially bad when you consider the big price break comes with a three year contract: if you sign up for the long-term and suddenly find that your site is down regularly, there’s no way to switch hosts or to get your money back. If you have major bandwidth needs, the pro-level plan isn’t really competitively priced. This is really a better web host for individuals and companies that never anticipate growing past a certain level.

User Friendly

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5

cPanel Crowded with Promos

BlueHost uses cPanel, a familiar interface and the gold standard in control panels. However, BlueHost has so many add-on services available through promotions that they take up too much space in the cPanel, obscure what’s obviously necessary—all in an atempt to get you to shell out more money.

Summary

BlueHost doesn’t cater to any one group in particular: newbies might not get the support they need and may be confused by the crowding from promos. Advanced users might be disappointed with the weak CPU strength and miss some features they need. For the most part, BlueHost does what it says it will; it’s just not boasting of anything too exciting.   Pros

  • Low cost packages
  • Single-click installation of e-commerce solutions
  • Single-click installation of WordPress
  • Unlimited basics (domains, email addresses, bandwidth, disk space)
  • US-based live phone and chat support, plus email tickets
  • Free domain with purchase of one year of hosting

Cons

  • Base price missing lots of good features
  • Mediocre customer support
  • Issues with email service
  • Issues with slow load time
Read the full expert review Visit BlueHost See plans & pricing

BlueHost Prices, Plans & Features - 2018

Shared Hosting Plans

Plan Name Space Bandwidth Number of Sites Price
50 GB Unlimited Unlimited $2.95
Unlimited Unlimited Unlimited $5.45
Unlimited Unlimited Unlimited $5.45

VPS Hosting Plans

Plan Name Space CPU RAM OS Price
30 GB 2 cores 2 GB $19.99
60 GB 2 cores 4 GB $29.99
120 GB 3 cores 6 GB $44.99
240 GB 4 cores 8 GB $59.99

Dedicated Server Plans

Plan Name Space CPU RAM OS Price
5 TB 4 x 2.50GHz 4 GB $79.99
10 TB 4 x 2.50GHz 8 GB $99.99
15 TB 4 x 3.30GHz 16 GB $119.99

Cloud Hosting Plans

Plan Name Space CPU RAM Bandwidth Price
100 GB 2 cores 2 GB Unlimited $6.95
Unlimited 4 cores 4 GB Unlimited $8.95
Unlimited 6 cores 6 GB Unlimited $15.95
A Free Domain is included when purchasing any hosting service from BlueHost
Submit a BlueHost Coupon

Server Locations

Provo

BlueHost Refund & Cancellation Policy

  • You may cancel your account anytime and receive a prorated refund.
  • Full refund with if you cancel within the first 30 days, with the exception of the below mentioned domain name policy
  • The remaining balance will be refunded to the current credit card on file. If you paid via Check or Paypal your funds will be refunded using that method.

    • If you received a free domain name from them during your signup and cancel anytime after the first three days, there will be a $14.99 charge for your domain name, which will be your domain name to keep for 1 year

See the complete and updated policy by Blue Host: https://my.bluehost.com/cgi/help/209‎

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