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So Covid happened and life was hard for everybody in one way or the other. I had to move homes I was lucky enough not to end up on the streets as my sister built for my husband my fur baby and I. We moved in I finally got a job again and I decided to install fibre. Since my sisters household uses Afrihost and has for years against my intuition I went with her advise. It Took Afrihost one full month to install the fibre and the add they had up said one week for installation (no apology was received) after numerous phone calls and a full on temper tantrum the technical guy who was subcontracted by Openserve to do the install actually sorted out the problem and explained to me what needed to happen and my fibre was installed the very next day. Now two months down the line they don't execute their debit from my bank and decide to double debit the account this month. When i contacted them all i got for my efforts was a "sorry for the inconvenience caused" which thoroughly pushed up my blood pressure. When I told them I'd like to cancel I was promptly informed of a R999 cancellation fee that I will need to fork out. since I have not been with them for six months yet and also that their money back guarantee is not valid for fibre clients. I am beyond furious because now I am stuck with them for another four months. In my estimation since I am an unhappy customer they can be an unhappy service provider and I will be giving them bad reviews on every site that allows it. This I believe will balance the scales between HORRIBLE customer services and an unsatisfied customer. I think that these big companies need to be reminded that the customer pays their salaries and if they loose enough customers they may end up having to shrink their company size which may re-instill the proper work ethic they seem to have thrown away when they became a big fish in a small pond.
My fibre has been down for 9 days and seemingly no one is interested in following up on my query. I have for the nine days called afrihost thrice a day and all I get is how sorry they are for the inconvenience. I requested to speak to supervisors who refuse to take my call. Even wrote an email to the CEO which has gone unanswered. Afrihost really tops the charts in BAD CUSTOMER SERVICE. All I want now is a refund.
Don't get a fibre connection through Afrihost I have had a Vumatel fibre connection since 2018. My ISP is Afrihost. Initially I had a 5Mbps line which was adequate for my needs. They discontinued this and I was forced to go to a 10Mbps connection. For most of this time I have had excellent service from Afrihost. On my last account I was suddenly charged R907 from the previous R697. The payment did not go through. I queried the reason for the massive increase and was given the run around without being able to get an answer. R907 is the cost of their 29Mbps offering which I never asked for and do not need. I have refused to pay and they have suspended the service. I have asked the account manager to contact me but this has not happened. I want to cancel the service but cannot until I pay the R907 which is incorrect. I cannot get a new ISP until it is cancelled and they release the line. I have no option but to pay, cancel the contract, get them to release the line so that I can find a new ISP. I am amazed that Afrihost would rather lose a 3 year old customer just to get an extra R210 than correct the account. Don't deal with Afrihost.
Hosting has utterly crashed - and it has been coming for several months. Utter incompetence!
Once I start I just won't stop: The useless ticket system, the call me back function which they call you back, shut up and hold the line for a few seconds and wait while you go "hallooooooooooooooo!" just so that the system shows they did react to your ticket, the patronising pats on the head by numberless, clueless call centre agents who have absolutely NO idea, their refusal to escalate, their refusal to escalate, and, yes, their refusal to escalate, followed by a deathly silence. I am moving two reseller accounts TODAY.
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Last week Friday I migrated from CoolIdeas ISP to Afrihost. I thought I would get a better experience but sadly the laxidaisy attitude that Afrihost and Vumatel has is disappointing. Afrihost has no sense of urgency and relies on a mechanical ticketing system between themselves and vumatel. They would rather create a ticket for every single issue rather than have a conpmete resolution fornthe customer which in turn drags out the issue for days at a time. Very sad. Very sad indeed. Im going to give Afrihost another week. If my line is still not active and my IP mapped correctly im moving to another ISP. Welcome to trashy South African customer service.
It is easy enough to sign up but then only God and Afrihost know what is next. No notification when your router is being delivered, no idea when Openserve will do the installation. You just sit and wait, and wait, and wait....
Biggest bunch of skelms . I think all the sevice providers are joining in though. How is it that 50 gigs lasts a month on average but then when talks about fibre start happening its almost 50 gigs a week. Please explain that. For 2 people watching the same amount betweek 5pm and 11pm everyday. Nothing has changed in what we view but the amount of data being sucked out is ALOT more. Skelms
Because when you were on slower ADSL, Full HD was probably not default quality for streaming video on your devices and 4k definitely wasn't available/possible. Now you have better connection and higher speed rate meaning you can experience movies etc in true quality. But, the file sizes are bigger equaling to larger downloads of the files required to watch the same movie. Data usage has absolutely nothing to do with time. When you load data, you essentially pay to be able to download files equal to the size of the data bundle. Not amount, size, you buy a gig bundle - how much it costs varies from isp to isp. The gig is the constant. Time and amount has very little to do with data usage calculations. You will find all this info and much more in that T's and C's doc you obviously didn't read.
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