Write Review
1.2
TERRIBLE
  • User Friendly
    1.1
  • Support
    1.1
  • Features
    1.2
  • Reliability
    1.2
  • Pricing
    1.3
Write Review
Visit 123-reg

123-reg Reviews and Expert Opinion

Pricing Range

Shared Hosting $3.64 - $190.21
VPS $14.62 - $65.83
Dedicated Server $159.50 - $291.19
Cloud Hosting $86.33 - $130.23

Reviews

Dave Sarner
Dave Sarner from United Kingdom,

123 reg have appalling track record of service having deleted 100's of web sites

1.0
VPS
123 reg are the worst hosting company in the UK. Just google 123reg VPS and you'll see that they deleted 100's of customers sites with no compensation, appalling support and no care for customers. Avoid!
Helen Buteux
Helen Buteux from Spain,

TERRIBLE TERRIBLE

1.0
I renewed a domain, 48 hours before I needed to. I paid. 123reg took the money. I sold this business with the domain. 4 weeks later buyer tells me someone elses website is at the domain. It seems 123reg had a "temporary glitch" th...Read Moreat meant they didnt process the renewal (but they did keep the money). They didnt tell me they hadnt and "its my responsibility to check the domain renewal happened". Erm? So it entered pending period (which again I didn't know as noone emails you and your website still shows online) then suddenly someone else buys the domain and your business is lost. Done. They said sorry we will refund your renewal fee. Here's £50 credit to use us again. WHY WOULD I? What terrible service. Just awful If they have a glitch they should ensure noone is left without a business because of it.Less
Mr Anonymous
Mr Anonymous from United Kingdom,

Absolutely Abysmal

1.0
Completely shocking. Poor customer service. You pay money expecting a good service and they speak to you on the phone like dirt and don't know what they are doing! Suspended my account for no reason which affected my work. Too muc...Read Moreh to go into but I'm sure this company will definitely go bust in the near future.Less
Steve Bright
Steve Bright from United Kingdom,

123Reg scam.

1.0
I signed up and they were more than willing to take my money. I decided I didn't need the web site so closed it down. I soon noticed the monthly recurring charges continued. A lengthy phone call and the services were cancelled, or...Read More so I thought.
Yesterday they took money from my account for an annual subscription.
I phoned the support and spoke to a man with a heavy Indian accent, so possibly an Indian call centre. He was treating me like an idiot and talking down to me. He advised me that I needed to disable the service and needed the password that was supplied originally. I have no idea what it was so effectively can't disable it. I noticed that it is an annual subscription so next year they will try to take more money from me. They will try, but I have blocked them at the bank and this as placed them on the suspicious debitors list.
Be VERY careful with these people, they are in business to make money and don't care who they walk over or how they trick you into parting with your money.
I will be taking them to the small claims court as dealing with them is so difficult and time consuming. Time is money,
Less
Jim Cooper
Jim Cooper from Netherlands,

Dreadful customer "service"

1.0
This site requires you to rate at least one star for every score. This gives a misleadingly high score of 2/10. I would rate them zero if it was possible.

I registered 2 domains, and took their "privacy" option. DO NOT DO THIS....Read More
The company that provides this so-called "service" will spam you with unsolicited emails about useless services like "search engine registration".

Complaining to 123-reg doesn't help, as they do not read the emails they are sent. I got a series of patronising replies about how WHOIS works (I already know, and I had pointed that out repeatedly), but they completely ignored my actual complaint.

Their customer service is truly dreadful. It is "provided" by people who are either utterly clueless or are being deliberately provocative.

There are other, one would hope better, places to register your domain names. Go there instead.
Less
paul j
paul j from United Kingdom,

Don't use them

1.0
I had webhosting with a ssl and it was just a joke from start to end, It took them 36 hrs to set up my account and the ssl was just a joke, i had to contact there help center 4 times to try and sort it out, every time i asked them...Read More for help. they posted me a link to what i had to do. when i told them i had read that link before asking them for help. all they would do is put in a tickit for support. there webhosting is just as bad. i installed wp and when it came to installing plugings, i had problems. i would click to search and it would pop up with try again and i had to click that 4 or 5 time just to load up the plugings. i cancelled my webhosting and went to A2 hosting. what took me 5 days to try and get sorted and still did not get sorted with 123 reg only took me 40 min to get every thing sorted with A2 hosting. i would never use 123 reg again even if the said i could use it free.Less
Maciej Mazur
Maciej Mazur from United Kingdom,

Lost my website using this hosting

1.0
They removed my bank details from my account. The renewal was stoped. The website disappeared. After that I was asked for buying a new hosting package to restore it. Did it the same day. After a few days I received a message that ...Read Moreit is too late and my website is lost. They do not want to take any responsibility for that...Less
Ragini Varia
Ragini Varia from United Kingdom,

Appalling Customer Service! Not suitable for Businesses

1.0
123 Reg designed my website and ecommerce shop 1 year ago. They lost all my google rankings from my previous site which they denied was their fault. Since they have build my ecommerce site I have had nothing but nightmares every t...Read Moreime I want to make a change on my site! The design team is based somewhere else to where my account manager is and communication between them seems to be via emails only or in some cases via pigeon messenger as a small amend takes 2 days.....and that is always incorrect! Save yourself time and alot of grief as customer service from an "online-expert or account manager" is non existent. They don't return calls and there is no time management or need for urgency however urgent your website amend is. For a business especially an ecommerce site this is unacceptable.Less

Expert Review

Eliran Ouzan
Eliran Ouzan
Hosting Expert

Overview

The UK’s biggest hosting provider

123-Reg are the biggest domain and website provider in the UK, with over 3 million customers across the country. The offer a simple way for individuals and small business to create their websites, and they have some of the best customer support you are likely to find anywhere on the internet.

123-Reg have a wide number of packages available and they offer competitive prices on all of them. They have an incredibly user-friendly website, which is why they are often the number 1 choice in the UK and across the world.

Read More
0
TERRIBLE
Rated by Eliran Ouzan
  • User Friendly
    0
  • Support
    0
  • Features
    0
  • Reliability
    0
  • Pricing
    0

Uptime & Reliability

Good uptime, but slow shared hosting speeds

The lower marks account only for shared hosting plans, which is what the major of 123 Reg customers use. The dedicated hosting plans are fine, the servers are quick and there is rarely any issues, but the same can not be said for the shared hosting. 123 Reg have a tendency to overload their servers, stuffing as many web-sites as they can onto one and the reducing the speed and efficiency of all.

During peak times, if your hosting plan has been shoved onto one of these over-crowded servers, it means that your website, regardless of how small it is, can take a long time to load. So long that many 123 Reg customers say they can’t access their own websites as they constantly time out.

Features

A huge number of features

123-Reg offers it shared hosting customers a feature rich and easy to use control panel. Even those with little to no previous experience hosting a website will easily be able to find their way around. The standard VPS hosting packages may be a lit-tle more difficult to use, but for an extra fee you can add a cPanel to your package to make it much easier.

Anyone wants to use apps such as Wordpress and MediaWiki, along with many others, can integrate them into their website with just a few clicks.

Feature Description
Disk Space and Bandwidth The cheapest shared hosting option at 123 Reg provides 1 GB of disk space and unlimited bandwidth; unlimited disk space begins with the professional package which costs three times as much as the beginning package.
Site Builder 123-Reg have their own site builder for customers to take advantage of. It is very easy to use and comes with simple What You See is What You Get interface.
Email Most of the packages at 123 Reg, including the cheapest ones, come with a number of email addresses and many of them have unlimited email addresses.
Stats Shared hosting customers will need to integrate their own statistics to see who is visiting their 123 Reg website.
FTP Access FTP access is straightforward. Users simply need to input their unique username and password and use an FTP program in order to upload to their website.
Domains 123 Reg customers can attach a domain to their hosting plan for just a few dollars, regardless of the extension that is uses. There are offers available that give them free domains if they purchase certain hosting plans.
MySQL 123 Reg allows for MySQL databases and comes equipped with a comprehensive troubleshooting file for those who are new to it.
Shopping Carts Shopping carts include OpenCart, Prestashop, ZenCart and others. There is a wide choice avail-able for all hosting packages bought through 123 Reg.

Support

Unbeatable customer support

123-Reg has some of the best, quickest and most friendly customer support around. Their staff are knowledgeable and incredibly quick to respond. Not only can they provide advice to assist you with any problems, but they can also access your website or account (at your request) and fix things for you.

The 123 Reg support works on “tickets” rather than emails. If you have an issue you submit it through a form on the “My Support” section of the website. A member of the support team will then respond and you will be sent an email to tell you they have responded. They are very quick and more often than not, providing it is during working hours, your problem will be solved within the hour.

If I had to pick holes in the 123 Reg support system it would be that when you receive the emails to tell you that your ticket has been updated, you can’t view any responses through this email and need to go to the site and login to do so. This is minor though and not enough to stop 123 Reg from getting full marks when it comes to customer support.

Pricing

Some of the cheapest hosting around

123 Reg is one of the cheapest web hosts around and also provides very cheap domain names. Their shared hosting plans begin from just over $4 a month and customers need only pay three times that to get the top shared hosting package available. The VPS hosting is also fairly priced, beginning at just over $16 a month — up to around $73 a month for the top end VPS hosting package.

123 Reg dedicated hosting and cloud hosting are a little more expensive, but customers are assured plenty of value as these are some of the best hosting packages available.

User Friendly

One of the easiest hosts to use for first timer web masters

With great customer support and a What You See is What You Get interface that everyone can handle, 123 Reg is very user friendly. This is the perfect host for anyone who is new to website creation and is hoping to be guided through the process. The staff are on hand at all times and not only are they very quick to respond but they are very knowledgeable and helpful.

Experienced web developers will also enjoy the ease of use at which this hosting provider operates. It truly is a breath of fresh air when it comes to customer support.

Summary

Great host provider that is let down by poor shared hosting speeds

123 Reg is a very good web host that is only let down when it comes to providing a quick and reliable service for its shared hosting providers. Despite the fantastic customer support on offer, if it’s a shared hosting package that you need then you will probably be better off elsewhere. If you’re looking for a VPS hosting package, a cloud hosting package or a dedicated server, then you really can’t do much wrong with 123 Reg.

Most of 123 Reg’s customers are based in the UK and it is one of the biggest and most well known hosting providers in that country, but their services are open to customers from all over the world and they also sell all of the available domain name extensions alongside their hosting packages.

Pros and Cons:

Pros:

  • Unbeatable customer support.
  • Cheap shared hosting packages and VPS hosting packages.
  • Easy to use.
  • Simple integration with apps such as Wordpress and MediaWiki.

Cons:

  • Poor speeds for shared hosting packages.

123-reg Prices, Plans & Features - 2021

Shared Hosting Plans

Plan Name Space Bandwidth Panel Number of Sites Price Score
Essentials 10 GB Unlimited cPanel Unlimited $3.64 2.3 Details
Business 100 GB Unlimited cPanel Unlimited $7.30 2.4 Details
Unlimited Unlimited Unlimited cPanel Unlimited $13.15 2.0 Details
M 100 GB Unlimited cPanel Unlimited $73.15 2.3 Details
L Unlimited Unlimited cPanel Unlimited $102.41 2.3 Details
XL Unlimited Unlimited cPanel Unlimited $190.21 2.3 Details

VPS Hosting Plans

Plan Name Space CPU RAM OS Price Score
Starter 25 GB 1 core 512 MB $14.62 2.0 Details
L 70 GB 1 core 1 GB $27.79 2.3 Details
XL 100 GB 2 cores 2 GB $43.88 2.3 Details
XXL 150 GB 3 cores 3 GB $65.83 2.0 Details

Dedicated Server Plans

Plan Name Space CPU RAM OS Price Score
L 3.91 TB 12 cores 48 GB $159.50 2.3 Details
XL 3.91 TB 16 cores 64 GB $218.03 2.3 Details
XXL 7.81 TB 24 cores 96 GB $291.19 2.3 Details

Cloud Hosting Plans

Plan Name Space CPU RAM Bandwidth Price Score
L 1000 GB 4 cores 24 GB Unlimited $86.33 2.3 Details
XL 1000 GB 6 cores 32 GB Unlimited $108.28 2.3 Details
XXL 1.6 TB 8 cores 48 GB Unlimited $130.23 2.3 Details

Check Similar Hosting Companies:

Web Hosting in Compare:

Select at least 1 more company to compare
Cancel Compare