123-reg Reviews and Expert Opinion

Based on 45 user reviews in 1 language

Customer score for 123-reg

  • Reliability
    2.3 / 10
  • Pricing
    2.6 / 10
  • User Friendly
    2.2 / 10
  • Support
    2.2 / 10
  • Features
    2.3 / 10

Detailed Scores / Summary

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Carolina C
Carolina C
United Kingdom
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2

Awful service, they overcharge, and it's impossible to reach them when you call to customer service.

Service used: Shared - Business
The service is awful, they overcharge their service. I realised I was paying twice per month after more than a year -unfortunately-. Stay away from this company. I realised they were charging twice for hosting a site in word press...Read More
Christine Barklay
Christine Barklay
United Kingdom
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2

Awful support

Service used: Shared - Business
A complete waste of time, online support and telephone support is the worse i have every encountered. if your business is critical, avoid them like the plague.

if there as a zero score it would be a full house of 'zeros'
Amanda L
Amanda L
United Kingdom
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2

123 reg is a scam

Service used: Shared - Business
123 reg is a scam in a way they not allowed you to turn off or cancel the automatic renew!!! You have to go throught a complex procedure in order to cancel the automatic renew. This never been inform before you sign up or by a dom...Read More

Typical 123-reg Prices

Service Monthly Price Range
Shared Hosting $3.64 - $190.21 6 plans
VPS $14.62 - $65.83 4 plans
Dedicated Server $159.50 - $291.19 3 plans
Cloud Hosting $86.33 - $130.23 3 plans
The Services & Prices are taken from www.123-reg.co.uk

123-reg Expert Review 2021

Written by: Eliran Ouzan

123-reg Rating

  • Reliability
    0 / 10
  • Pricing
    0 / 10
  • User Friendly
    0 / 10
  • Support
    0 / 10
  • Features
    0 / 10
Rated by Eliran Ouzan


The UK’s biggest hosting provider

123-Reg are the biggest domain and website provider in the UK, with over 3 million customers across the country. The offer a simple way for individuals and small business to create their websites, and they have some of the best customer support you are likely to find anywhere on the internet.

123-Reg have a wide number of packages available and they offer competitive prices on all of them. They have an incredibly user-friendly website, which is why they are often the number 1 choice in the UK and across the world.

Uptime & Reliability

Good uptime, but slow shared hosting speeds

The lower marks account only for shared hosting plans, which is what the major of 123 Reg customers use. The dedicated hosting plans are fine, the servers are quick and there is rarely any issues, but the same can not be said for the shared hosting. 123 Reg have a tendency to overload their servers, stuffing as many web-sites as they can onto one and the reducing the speed and efficiency of all.

During peak times, if your hosting plan has been shoved onto one of these over-crowded servers, it means that your website, regardless of how small it is, can take a long time to load. So long that many 123 Reg customers say they can’t access their own websites as they constantly time out.


A huge number of features

123-Reg offers it shared hosting customers a feature rich and easy to use control panel. Even those with little to no previous experience hosting a website will easily be able to find their way around. The standard VPS hosting packages may be a lit-tle more difficult to use, but for an extra fee you can add a cPanel to your package to make it much easier.

Anyone wants to use apps such as Wordpress and MediaWiki, along with many others, can integrate them into their website with just a few clicks.

Feature Description
Disk Space and Bandwidth The cheapest shared hosting option at 123 Reg provides 1 GB of disk space and unlimited bandwidth; unlimited disk space begins with the professional package which costs three times as much as the beginning package.
Site Builder 123-Reg have their own site builder for customers to take advantage of. It is very easy to use and comes with simple What You See is What You Get interface.
Email Most of the packages at 123 Reg, including the cheapest ones, come with a number of email addresses and many of them have unlimited email addresses.
Stats Shared hosting customers will need to integrate their own statistics to see who is visiting their 123 Reg website.
FTP Access FTP access is straightforward. Users simply need to input their unique username and password and use an FTP program in order to upload to their website.
Domains 123 Reg customers can attach a domain to their hosting plan for just a few dollars, regardless of the extension that is uses. There are offers available that give them free domains if they purchase certain hosting plans.
MySQL 123 Reg allows for MySQL databases and comes equipped with a comprehensive troubleshooting file for those who are new to it.
Shopping Carts Shopping carts include OpenCart, Prestashop, ZenCart and others. There is a wide choice avail-able for all hosting packages bought through 123 Reg.


Unbeatable customer support

123-Reg has some of the best, quickest and most friendly customer support around. Their staff are knowledgeable and incredibly quick to respond. Not only can they provide advice to assist you with any problems, but they can also access your website or account (at your request) and fix things for you.

The 123 Reg support works on “tickets” rather than emails. If you have an issue you submit it through a form on the “My Support” section of the website. A member of the support team will then respond and you will be sent an email to tell you they have responded. They are very quick and more often than not, providing it is during working hours, your problem will be solved within the hour.

If I had to pick holes in the 123 Reg support system it would be that when you receive the emails to tell you that your ticket has been updated, you can’t view any responses through this email and need to go to the site and login to do so. This is minor though and not enough to stop 123 Reg from getting full marks when it comes to customer support.


Some of the cheapest hosting around

123 Reg is one of the cheapest web hosts around and also provides very cheap domain names. Their shared hosting plans begin from just over $4 a month and customers need only pay three times that to get the top shared hosting package available. The VPS hosting is also fairly priced, beginning at just over $16 a month — up to around $73 a month for the top end VPS hosting package.

123 Reg dedicated hosting and cloud hosting are a little more expensive, but customers are assured plenty of value as these are some of the best hosting packages available.

User Friendly

One of the easiest hosts to use for first timer web masters

With great customer support and a What You See is What You Get interface that everyone can handle, 123 Reg is very user friendly. This is the perfect host for anyone who is new to website creation and is hoping to be guided through the process. The staff are on hand at all times and not only are they very quick to respond but they are very knowledgeable and helpful.

Experienced web developers will also enjoy the ease of use at which this hosting provider operates. It truly is a breath of fresh air when it comes to customer support.


Great host provider that is let down by poor shared hosting speeds

123 Reg is a very good web host that is only let down when it comes to providing a quick and reliable service for its shared hosting providers. Despite the fantastic customer support on offer, if it’s a shared hosting package that you need then you will probably be better off elsewhere. If you’re looking for a VPS hosting package, a cloud hosting package or a dedicated server, then you really can’t do much wrong with 123 Reg.

Most of 123 Reg’s customers are based in the UK and it is one of the biggest and most well known hosting providers in that country, but their services are open to customers from all over the world and they also sell all of the available domain name extensions alongside their hosting packages.

Pros and Cons:


  • Unbeatable customer support.
  • Cheap shared hosting packages and VPS hosting packages.
  • Easy to use.
  • Simple integration with apps such as Wordpress and MediaWiki.


  • Poor speeds for shared hosting packages.
Read the full expert review Visit 123-reg See Plans & Pricing

123-reg Prices, Plans & Features - 2021

Shared Hosting Plans

Plan Name Space Bandwidth Price Score
Essentials 10 GB Unlimited $3.64 2.3
Business 100 GB Unlimited $7.30 2.4
Unlimited Unlimited Unlimited $13.15 2.0
M 100 GB Unlimited $73.15 2.3
L Unlimited Unlimited $102.41 2.3
XL Unlimited Unlimited $190.21 2.3

VPS Hosting Plans

Plan Name Space RAM OS Price Score
Starter 25 GB 512 MB $14.62 2.0
L 70 GB 1 GB $27.79 2.3
XL 100 GB 2 GB $43.88 2.3
XXL 150 GB 3 GB $65.83 2.0

Dedicated Server Plans

Plan Name Space RAM OS Price Score
L 3.91 TB 48 GB $159.50 2.3
XL 3.91 TB 64 GB $218.03 2.3
XXL 7.81 TB 96 GB $291.19 2.3

Cloud Hosting Plans

Plan Name Space RAM Bandwidth Price Score
L 1000 GB 24 GB Unlimited $86.33 2.3
XL 1000 GB 32 GB Unlimited $108.28 2.3
XXL 1.6 TB 48 GB Unlimited $130.23 2.3
A Free Domain is included when purchasing any hosting service from 123-reg
Submit a 123-reg Coupon

123-reg Cancellation / Money Back Policies

Feel safe with a money-back guarantee

Providing that the request is made (by phone or by raising a ticket) within 30 days of placing an order, then all customers who make use of the shared hosting packages on 123 Reg can be granted a full refund. This gives you more than enough time to try out the service and is a good way for you to test to see if the speeds of their shared hosting plans will work for you.

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