If you ever find yourself on the “Pearl of the Indian ocean” and you require a hosting provider, VoxVM is here for you. We have the honor to speak with Mr. Mubaris H. from VoxVM, where we will learn more about their products, services, and the hosting industry in the beautiful country of Sri Lanka.
Tune in to learn more about this incredible story.
We always start our interviews with a bit of the history of the company. When was VoxVM founded? How did it all start?
The corporation as a whole first appeared on the scene in the year 2020. We came up with the idea to start our own hosting company during a casual phone call where we discussed the logistics of running a web hosting business. Actually, this was an idea that Mubaris, the current CEO of VoxVM as well as a close friend of mine, had a few years ago when we were running multiple game servers. The issue was that we were unable to locate a reputable and reliable provider to host them. Even though we were able to locate a few, they were outrageously costly, not to mention the poor customer service. However, we were unable to concentrate on the idea at the time. VoxVM was born as a result of a recent discussion, and we made a snap decision. We recently celebrated our one-year anniversary in business and are seeing rapid growth in the industry.
What are the challenges that you faced when you were starting the company?
It's a huge undertaking when you're starting your own business. However, if you are really positive and dedicated to making the decision a reality, you will see it through. When we first started VoxVM in 2020, we had no idea what we were getting ourselves into. Client trust is the most important factor for us because we are a new company and nobody knows who we are. We did everything on our own for the time being, which has proven to be invaluable to us. Our presence in the local market was established first, and then we expanded into the state and international markets. Then there were the competitors to contend with. We were well aware that there are numerous hosting companies available. When we first started out, we had to compete against a long list of competitors who had already established themselves in the market. As a result, it required significantly more effort and hard work than we anticipated.
What are the markets that you are present in at the moment?
For the time being, we are mainly focusing on web hosting, virtual private servers, dedicated servers, and game servers. We intend to expand our reach into new markets in the coming weeks and months.
What are the top products and services that you are offering at the moment?
We provide a diverse range of products, ranging from standard shared hosting to Cloud Products and Dedicated Servers.
Because of the low cost, high performance, and high availability of our servers, shared hosting has remained our most popular service for the foreseeable future. Not to mention the 24x7x365 availability of customer service. Individuals and small businesses of all sizes and experience levels can benefit from our high-speed web hosting solutions. For everyone from first-time bloggers to large e-commerce businesses, we offer a reliable service that is both affordable and simple to scale.
Many customers are not familiar with how hosting works. What is your approach with those customers? How is your team handling their requests daily?
We offer an excellent range of hosting services, from providing basic services to supporting our customers as they grow their business. From individuals to large companies, we can provide personalized plans and upgrading services. Working closely with customers who have hosting needs helps us to identify their problems and to design customized solutions to address them. We make every effort to communicate with our customers in order to fully comprehend their specific requirements and to provide them with a solution that perfectly meets those requirements.
What are the 5 top things that differentiate VoxVM from the other competitors?
In terms of customer support, we are best known for providing end-to-end assistance and collaborating with clients through our 24-hour helpline numbers.
Prices that are competitive. You can check and compare our prices with those of other hosting companies.
Another important factor is the availability of resources. You don't want to see your website go down and your customers leave because of it. VoxVM provides guaranteed uptime of 99.99%, which is higher than the industry average of 99.99%.
The majority of hosting companies continue to use hard disk drives or solid-state drives (SSDs). Our servers are all equipped with NVMe SSD disks, which are up to 20 times faster than other hosting providers.
All of our web hosting plans include no restrictions on bandwidth or data transfer, making us one of the popular web hosting companies that offer unlimited bandwidth.
How has the hosting industry changed from the time you started the company? What are your predictions for the next couple of years?
It's been a little over a year since we began VoxVM but as individuals who have always had an interest in web hosting, we can say that over the years, competition has increased, which means you must provide higher levels of services to keep up with others. As the hosting industry has evolved, customers have increased their expectations for both support and uptime, in addition to new features and services offered with shared hosting.
The future of the industry is something we have no way of knowing. However, we plan to provide comprehensive and advanced products and services to meet the standards.
What are your plans in terms of expansion to other markets?
Innovating and always introducing new products to our customers is a fundamental part of our business strategy. Right now, we're in the process of expanding into new regions/data centers.
Where do you see your company in the next ten years?
Customers from around the world would benefit from our increased service and value. Furthermore, we would have more server locations available in addition to this.
What advice would you give to our readers about what to look for in a hosting provider?
Regardless of which hosting provider you choose, you should always look for reliability, technical support, and overall service performance when making your decision.