In the process of choosing a web hosting company, people have many different reasons for selecting one company over another. More specifically, the perfect web hosting company doesn’t exist. It is just a matter of preferences, significant for each. However, according to the majority of people, customer support is one of the essential features a company can offer.
There are all sorts of qualities a person can search for in a web hosting company. Price has always been the deciding factor for a lot of people. Other prominent features are the security and support your web host provides for your specific technology plan. Moreover, a good review and possibly a positive recommendation can massively increase the demand for a particular web hosting company.
However, there are, without a doubt, countless web host providers who offer similar features, are running similar platforms, similar plans, and almost identical prices. So, I guess you are wondering which feature is the most significant one.
My response is to always go with customer support (also called technical support).
Here, we’ll take a look at the top web hosting providers that are leaders in providing responsive, helpful tech support. Any of these five hosting services would be an excellent choice!
The Top Five Hosts for Customer Support
A convenient example for building a company with an exceptional reputation is FastComet. More precisely, we are talking about a company which, according to a survey based on 10,000 support requests, resolved 93% of the issues in less than 10 minutes.
In their own words, FastComet is a web hosting company which understands the significance of customer support and is aware of the fact that technical support is not everything a service purchaser needs and wants.
Their website is built in a creative way which allows 24/7 expert assistance while creating your site. Many customers refer to FastComet’s website as user-friendly and feature-rich. The relevancy of this web host can be proven by taking a look at some of the numbers related to customer service. FastComet’s team has served more than 100,000 live chats, handled tens of thousands of emails and even more instant ticket updates.
2. A2 Hosting
Apart from managing your servers, you can see the quality of a support team of a web hosting company through the speed of their response. Before choosing a web host provider and signing a long-term contract, make sure you understand the importance of quick feedback. You can even test the response time of a hosting provider, before making any further decisions.
Every server needs to be monitored 24/7 to detect a problem when it is easiest to be solved. Or as the saying goes "it is better to prevent than to cure." For this to happen, you will need a team which is continuously available for any questions and qualified enough to come up with a solution for any complication. A proper example for this concern is the team of A2 Hosting. A 24/7/365 Guru Crew Support team which is on standby to help with any questions you have. Sounds great, doesn’t it?
A2 Hosting is a well-known company, most famous for their constant availability. This means that you, as a customer, can call them, email them or even chat with a member of their team through a live chat. And as we all know that numbers don’t lie, it is inevitable to mention that up to 97% of A2 Hosting’s customers have positive reviews and would recommend this service to a friend.
Over the last couple of years, the face of the hosting industry has been enriched with a new set of standards. There are web providers who are dedicated to not only provide but also serve each customer individually, by offering comprehensive plans for each business.
For example, Hostwinds is a company which offers remarkable support for rapid results. In their own words, Hostwinds’s support team is ready to help each client whenever he/she needs for it. They declare themselves as a committed and dedicated team for solving any issue that may occur. Their ultimate goal is for each customer to reach a specific goal in their business and be happy with their service.
The support team of Hostwinds can be reached through support tickets, live chat or phone. All of these services are available 24/7/365. However, the difference can be seen in the response time. For every one of you who would like to get the fastest response, you can contact the team via phone, which average response time is 15 seconds. The average response time for a live chat is 60 seconds, and if you send a ticket, you will probably get your answer after 7 minutes.
Moreover, the support team offers a Knowledgebase which can be browsed directly on Hostwinds’s website. This service is recommended for customers interested in general support and can be reached 24/7/365.
When trying to evaluate the quality of a support team, you should always focus on two things: efficiency and speed. The best example to explain this matter is the support team of SiteGround.
The support team of SiteGround provides a no on-hold time on a phone and live chat and an average 10-minute response on tickets. All three services are available 24/7, and if you are wondering how is this even possible, it is time to look at the facts.
Because of the global problem of understaffing and the negative reviews it brings, the support team of SiteGround came up with a solution to overstuff their unit. This way you will never have to wait for the next available agent to pick up to phone. There will always be an accessible employee to help you with a problem and the longest time you may wait for a response is only a few seconds.
In addition to this, each member of the team has set up a personal profile. More specifically, when getting in touch with an agent, each customer can see the human side of the support, their technical background, areas of expertise and years of experience.
Moreover, SiteGround has invested a lot of power, both human and technical to track the issues fast and weight the incoming questions to different agents. They have accomplished this through the in-house systems which are implemented in their system.
The last company suitable for being included in this list is CloudWays. The support team of this hosting provider is committed to providing complete freedom of choice connected with simplicity and quickness in every process. One of the core values this company lives by is that the customer always comes first. This means that the team consistently prioritizes the customer’s feedback, no matter what.
CloudWays’s support center consists of a knowledge base, support tickets, live chat, contact form and a platform status. The knowledge base is available 24/7 and is designed for an instant response. In this section, you can search for quick help and favorite topic questions.
The contact form consists of an email and phone section. Moreover, there is an email from the company attached to their website. The support team can also be reached via social media, more precisely Facebook, LinkedIn or Twitter.